Monitoring - A possible root cause of the issue has been detected and fix implemented. We are monitoring the results.
Jul 18, 2025 - 21:52 UTC
Investigating - We are currently addressing an issue where Voice calls are not being routed to available agents, despite agent availability.
Jul 18, 2025 - 15:18 UTC
Resolved -
The third party incident has been resolved, and Gorgias services are back to normal since 17:00 UTC (10:00 PDT / 13:00 EDT / 19:00 CEST).
Jul 18, 18:29 UTC
Monitoring -
An incident impacting Google services is causing cascading issues for Gorgias services.
* You may experience delays in receiving Chat messages. * You may experience delays in receiving emails from and sending emails to gmail. * Your GMail integrations might get disconnected. * Help Center contact form might fail to submit. * You may experience delays in Shopify webhooks.
Our team is actively working on mitigating those issues.
Jul 18, 16:05 UTC
Resolved -
This incident has been resolved. All reporting dashboards are now working fine again.
Jul 17, 10:33 UTC
Identified -
We are currently experiencing an issue with our Reporting service on the production environment. Users may notice that reporting dashboards are not loading due to a high non-success status code rate at our helpdesk-web reporting endpoint. This is caused by a deployment failure that has resulted in the analytics not being served. Our engineering team is actively investigating the situation. We understand the impact this may have on your reporting needs and are working to resolve this issue as quickly as possible. Thank you for your patience and understanding. We will provide further updates as they become available.
Jul 17, 09:18 UTC
Resolved -
The issue has been fully resolved. Message and ecommerce data processing is back to normal, and all previously delayed messages have been delivered to your helpdesk. Thank you for your patience!
Jul 15, 19:09 UTC
Monitoring -
We're now seeing recovery and message processing is catching up. Any previously delayed messages will start appearing in your helpdesk shortly. Thanks again for your patience while we worked through this!
Jul 15, 18:31 UTC
Identified -
We're currently seeing delays in processing messages and ecommerce data. This might cause some slower updates in customer conversations and order information. Our team is looking into it and working to get everything back to normal shortly. Thanks for bearing with us!
Jul 15, 18:15 UTC