Identified - Instagram is not sending us the info when the comment is a reply, as a result we're showing replies coming from Instagram as new tickets, there's an open bug on Meta about it, we're monitoring it
Sep 07, 2023 - 02:04 PDT

About This Site

Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Helpdesk Operational
90 days ago
99.98 % uptime
Today
REST API
Operational
90 days ago
99.98 % uptime
Today
Web App
Operational
90 days ago
99.98 % uptime
Today
Mobile Apps
Operational
90 days ago
99.98 % uptime
Today
Helpdesk Integrations
Operational
90 days ago
99.9 % uptime
Today
Email
Operational
90 days ago
99.91 % uptime
Today
Mailgun SMTP Operational
90 days ago
100.0 % uptime
Today
Mailgun inbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun outbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun API Operational
90 days ago
100.0 % uptime
Today
Gmail Operational
90 days ago
100.0 % uptime
Today
Outlook
Operational
90 days ago
100.0 % uptime
Today
Live Chat
Operational
90 days ago
100.0 % uptime
Today
Smooch Core API
Operational
Facebook Posts & Comments
Operational
90 days ago
99.7 % uptime
Today
Instagram comments
Operational
90 days ago
98.98 % uptime
Today
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger
Operational
90 days ago
99.7 % uptime
Today
ReCharge integration Operational
90 days ago
100.0 % uptime
Today
Native Phone Operational
90 days ago
99.98 % uptime
Today
Instagram Direct Messages Operational
90 days ago
100.0 % uptime
Today
Yotpo
Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Twitter
Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
99.98 % uptime
Today
Helpdesk Clusters
Operational
90 days ago
99.99 % uptime
Today
us-east1-635c Operational
90 days ago
100.0 % uptime
Today
us-east4-65cd Operational
90 days ago
100.0 % uptime
Today
us-east1-2607 Operational
90 days ago
100.0 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
100.0 % uptime
Today
europe-west3-86c1 Operational
90 days ago
100.0 % uptime
Today
us-central1-d8ff Operational
90 days ago
100.0 % uptime
Today
us-east4-5f09 Operational
90 days ago
100.0 % uptime
Today
europe-west1-c511 Operational
90 days ago
100.0 % uptime
Today
us-central1-c433 Operational
90 days ago
99.92 % uptime
Today
Help Center Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Customer Help Center website Operational
90 days ago
100.0 % uptime
Today
Custom Domains Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Degraded Performance
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Degraded Performance
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Past Incidents
Sep 25, 2023

No incidents reported today.

Sep 24, 2023

No incidents reported.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023
Resolved - Support Performance Overview data is now up-to-date
Sep 20, 12:50 PDT
Monitoring - We have implemented a fix. Data should be up-to-date now. We will continue monitoring
Sep 20, 12:47 PDT
Update - We have identified the source of the problem. We are still working on a fix.
Sep 20, 12:10 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 20, 10:35 PDT
Update - We are continuing to investigate this issue.
Sep 20, 08:05 PDT
Investigating - Support Performance Overview data may not be up to date, we are currently investigating the issue.
Sep 20, 06:33 PDT
Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023
Resolved - This incident has been resolved.
Sep 11, 11:11 PDT
Monitoring - We have applied fixes and messages have caught up in processing. We are monitoring the results but expect resolution soon. Thank you for your patience and apologies for the inconvenience.
Sep 11, 09:39 PDT
Identified - We have identified an issue causing a delay in processing incoming messages to the Helpdesk starting at 2:40pm UTC.

Our engineerings are working to fix this as soon as possible

Sep 11, 08:47 PDT