Identified - Instagram is not sending us the info when the comment is a reply, as a result we're showing replies coming from Instagram as new tickets, there's an open bug on Meta about it, we're monitoring it
Sep 07, 2023 - 02:04 PDT
Resolved -
This incident has been resolved.
Sep 11, 11:11 PDT
Monitoring -
We have applied fixes and messages have caught up in processing. We are monitoring the results but expect resolution soon. Thank you for your patience and apologies for the inconvenience.
Sep 11, 09:39 PDT
Identified -
We have identified an issue causing a delay in processing incoming messages to the Helpdesk starting at 2:40pm UTC.
Our engineerings are working to fix this as soon as possible
Sep 11, 08:47 PDT