Update - We are having an issue with Meta billing preventing our merchants from being set up on our credit line to serve their customers successfully. Meta has not relayed the exact cause of this issue yet, and we are actively troubleshooting with their engineering and billing teams to get this sorted as soon as possible.

This issue will continue to affect the WhatsApp integration until Meta fully restores our ability to add merchants to our line of credit, in the following ways:
- Every merchant will be capped at 1,000 messages a month
- All merchants trying to migrate from another BSP into Gorgias will not be able to complete the migration flow

We are working diligently with Meta to restore our full Whatsapp integration, and will post any additional updates as soon as full functionality is restored.

May 26, 2023 - 06:35 PDT
Update - Potential disruptions on our WhatsApp features. We are monitoring.
May 04, 2023 - 07:42 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 04, 2023 - 04:01 PDT
Investigating - We are currently investigating this issue.
May 04, 2023 - 03:29 PDT

About This Site

Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Helpdesk Operational
90 days ago
99.86 % uptime
Today
REST API ? Operational
90 days ago
99.86 % uptime
Today
Web App ? Operational
90 days ago
99.86 % uptime
Today
Mobile Apps ? Operational
90 days ago
99.86 % uptime
Today
Helpdesk Integrations ? Partial Outage
90 days ago
99.13 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Mailgun SMTP Operational
90 days ago
100.0 % uptime
Today
Mailgun inbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun outbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun API Operational
90 days ago
100.0 % uptime
Today
Gmail Operational
90 days ago
100.0 % uptime
Today
Outlook ? Operational
90 days ago
99.63 % uptime
Today
Live Chat ? Operational
90 days ago
99.93 % uptime
Today
Smooch Core API ? Operational
Facebook Posts & Comments ? Operational
90 days ago
98.45 % uptime
Today
Instagram comments ? Operational
90 days ago
98.37 % uptime
Today
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger ? Operational
90 days ago
98.45 % uptime
Today
ReCharge integration Operational
90 days ago
99.97 % uptime
Today
Native Phone Operational
90 days ago
100.0 % uptime
Today
Instagram Direct Messages Operational
90 days ago
98.37 % uptime
Today
Yotpo ? Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Twitter ? Operational
90 days ago
100.0 % uptime
Today
WhatsApp Partial Outage
90 days ago
85.94 % uptime
Today
Helpdesk Clusters ? Operational
90 days ago
99.98 % uptime
Today
us-east1-635c Operational
90 days ago
99.93 % uptime
Today
us-east4-65cd Operational
90 days ago
99.99 % uptime
Today
us-east1-2607 Operational
90 days ago
100.0 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
99.95 % uptime
Today
europe-west3-86c1 Operational
90 days ago
100.0 % uptime
Today
us-central1-d8ff Operational
90 days ago
99.98 % uptime
Today
us-east4-5f09 Operational
90 days ago
100.0 % uptime
Today
europe-west1-c511 Operational
90 days ago
100.0 % uptime
Today
us-central1-c433 Operational
90 days ago
100.0 % uptime
Today
Help Center Operational
90 days ago
99.98 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Customer Help Center website Operational
90 days ago
99.95 % uptime
Today
Custom Domains Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Past Incidents
May 31, 2023
Resolved - We deployed a fix for the issue, we apologize for anyone affected by the experience. A breaking change was deployed earlier and was identified and remediated quickly. We are working to improve our process for catching these types of issues.
May 31, 08:57 PDT
Identified - We have identified the issue related to live update delays and are currently deploying mitigations. Thank you for your patience.
May 31, 08:25 PDT
May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

Unresolved incident: Potential disruptions on our WhatsApp features.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023
Resolved - This incident has been resolved.
May 21, 17:47 PDT
Monitoring - We are starting to receive Instagram webhooks again, we continue to monitor.
May 21, 16:54 PDT
Identified - Gorgias is not receiving notifications (webhooks) from Meta regarding IG comments and direct messages. Meta seems to currently experience an outage with their Instagram platform and is not sending us any updates regarding IG comments or IG DMs.
May 21, 16:09 PDT
May 20, 2023

No incidents reported.

May 19, 2023
Resolved - This incident has been resolved.
May 19, 09:16 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 19, 08:12 PDT
Update - The view search is back to normal. Only ticket search has outdated results.
May 19, 07:59 PDT
Identified - The issue has been identified and a fix is being implemented.
May 19, 07:51 PDT
May 18, 2023

No incidents reported.

May 17, 2023

No incidents reported.