Update - We are having an issue with Meta billing preventing our merchants from being set up on our credit line to serve their customers successfully. Meta has not relayed the exact cause of this issue yet, and we are actively troubleshooting with their engineering and billing teams to get this sorted as soon as possible.
This issue will continue to affect the WhatsApp integration until Meta fully restores our ability to add merchants to our line of credit, in the following ways: - Every merchant will be capped at 1,000 messages a month - All merchants trying to migrate from another BSP into Gorgias will not be able to complete the migration flow
We are working diligently with Meta to restore our full Whatsapp integration, and will post any additional updates as soon as full functionality is restored.
May 26, 2023 - 06:35 PDT
Update - Potential disruptions on our WhatsApp features. We are monitoring.
May 04, 2023 - 07:42 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 04, 2023 - 04:01 PDT
Investigating - We are currently investigating this issue.
May 04, 2023 - 03:29 PDT
Resolved -
We deployed a fix for the issue, we apologize for anyone affected by the experience. A breaking change was deployed earlier and was identified and remediated quickly. We are working to improve our process for catching these types of issues.
May 31, 08:57 PDT
Identified -
We have identified the issue related to live update delays and are currently deploying mitigations. Thank you for your patience.
May 31, 08:25 PDT
May 30, 2023
No incidents reported.
May 29, 2023
No incidents reported.
May 28, 2023
No incidents reported.
May 27, 2023
No incidents reported.
May 26, 2023
Unresolved incident: Potential disruptions on our WhatsApp features.
Resolved -
This incident has been resolved.
May 21, 17:47 PDT
Monitoring -
We are starting to receive Instagram webhooks again, we continue to monitor.
May 21, 16:54 PDT
Identified -
Gorgias is not receiving notifications (webhooks) from Meta regarding IG comments and direct messages. Meta seems to currently experience an outage with their Instagram platform and is not sending us any updates regarding IG comments or IG DMs.
May 21, 16:09 PDT