Identified - Instagram is not sending us the info when the comment is a reply, as a result we're showing replies coming from Instagram as new tickets, there's an open bug on Meta about it, we're monitoring it
Sep 07, 2023 - 02:04 PDT
Sep 07, 2023 - 02:04 PDT
About This Site
Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.
Helpdesk
Operational
REST API
Operational
Gorgias Helpdesk REST API - this API is central to the helpdesk and used by our Web & Mobile Apps as well as App developers.
Web App
Operational
Frontend web application for our helpdesk. We'll use this component to report frontend specific issues.
Mobile Apps
Operational
iOS and Android applications
Helpdesk Integrations
Operational
3rd party external integrations status.
Email
Operational
Incoming and Outgoing email (we're using Mailgun as a backend).
Mailgun SMTP
Operational
Mailgun inbound email
Operational
Mailgun outbound email
Operational
Mailgun API
Operational
Gmail
Operational
Outlook
Operational
Email integration between Outlook email address on Office365 and Gorgias.
Live Chat
Operational
Incoming and outgoing chats
Smooch Core API
Operational
We use smooch as a backend for our chat system.
Facebook Posts & Comments
Operational
Facebook posts & comments integration with the helpdesk.
Instagram comments
Operational
Instagram medias and comments (no DMs for now, sorry!)
Shopify integration
Operational
Shopify API & Mobile
Operational
Aircall Public API
Operational
Aircall Aircall Apps
Operational
Stripe API
Operational
Facebook Messenger
Operational
Facebook messenger integration.
ReCharge integration
Operational
Native Phone
Operational
Instagram Direct Messages
Operational
Yotpo
Operational
Synchronization of Yotpo reviews and questions with Gorgias Helpdesk
SMS
Operational
Twitter
Operational
Twitter App
WhatsApp
Operational
Helpdesk Clusters
Operational
A cluster contains a group of Gorgias helpdesk instances.
us-east1-635c
Operational
us-east4-65cd
Operational
us-east1-2607
Operational
aus-southeast1-fcb9
Operational
europe-west3-86c1
Operational
us-central1-d8ff
Operational
us-east4-5f09
Operational
europe-west1-c511
Operational
us-central1-c433
Operational
Help Center
Operational
REST API
Operational
Customer Help Center website
Operational
Custom Domains
Operational
Infrastructure & Cloud
Degraded Performance
Google Cloud Platform Google Container Engine
Operational
Google Cloud Platform Google Cloud Storage
Operational
Google Cloud Platform Google Kubernetes Engine
Degraded Performance
Google Cloud Platform Google Compute Engine
Operational
Google Cloud Platform Google Cloud Networking
Operational
Google Cloud Platform Google Cloud Pub/Sub
Operational
Google Cloud Platform Google Cloud DNS
Operational
Google Cloud Platform Google Cloud SQL
Operational
Website
Operational
Our main https://www.gorgias.com website.
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.