Partially Degraded Service

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Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Automate Degraded Performance
90 days ago
99.99 % uptime
Today
AI Agent Degraded Performance
90 days ago
99.99 % uptime
Today
Flows Operational
90 days ago
100.0 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Helpdesk Operational
90 days ago
100.0 % uptime
Today
REST API ? Operational
90 days ago
100.0 % uptime
Today
Web App ? Operational
90 days ago
100.0 % uptime
Today
Mobile Apps ? Operational
90 days ago
100.0 % uptime
Today
Helpdesk Integrations ? Operational
90 days ago
99.98 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Mailgun SMTP Operational
90 days ago
100.0 % uptime
Today
Mailgun inbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun outbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun API Operational
90 days ago
100.0 % uptime
Today
Gmail Operational
90 days ago
100.0 % uptime
Today
Outlook ? Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Smooch Core API ? Operational
Facebook Posts & Comments ? Operational
90 days ago
100.0 % uptime
Today
Instagram comments ? Operational
90 days ago
100.0 % uptime
Today
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger ? Operational
90 days ago
99.96 % uptime
Today
ReCharge integration Operational
90 days ago
100.0 % uptime
Today
Native Phone Operational
90 days ago
99.93 % uptime
Today
Instagram Direct Messages Operational
90 days ago
99.96 % uptime
Today
Yotpo ? Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
99.96 % uptime
Today
Twitter ? Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
99.96 % uptime
Today
Helpdesk Clusters ? Operational
90 days ago
100.0 % uptime
Today
us-east1-635c Operational
90 days ago
100.0 % uptime
Today
us-east4-65cd Operational
90 days ago
100.0 % uptime
Today
us-east1-2607 Operational
90 days ago
100.0 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
100.0 % uptime
Today
europe-west3-86c1 Operational
90 days ago
100.0 % uptime
Today
us-central1-d8ff Operational
90 days ago
100.0 % uptime
Today
us-east4-5f09 Operational
90 days ago
100.0 % uptime
Today
europe-west1-c511 Operational
90 days ago
100.0 % uptime
Today
us-central1-c433 Operational
90 days ago
100.0 % uptime
Today
us-east1-c94b Operational
90 days ago
100.0 % uptime
Today
europe-west4-e7f4 Operational
90 days ago
100.0 % uptime
Today
Help Center Operational
90 days ago
99.99 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Customer Help Center website Operational
90 days ago
99.99 % uptime
Today
Custom Domains Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website ? Operational
Convert Operational
90 days ago
100.0 % uptime
Today
Campaigns Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Jul 15, 2025
Delays in message and ecommerce data processing
Resolved - The issue has been fully resolved. Message and ecommerce data processing is back to normal, and all previously delayed messages have been delivered to your helpdesk. Thank you for your patience!
Jul 15, 19:09 UTC
Monitoring - We're now seeing recovery and message processing is catching up. Any previously delayed messages will start appearing in your helpdesk shortly. Thanks again for your patience while we worked through this!
Jul 15, 18:31 UTC
Identified - We're currently seeing delays in processing messages and ecommerce data. This might cause some slower updates in customer conversations and order information. Our team is looking into it and working to get everything back to normal shortly. Thanks for bearing with us!
Jul 15, 18:15 UTC
Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
AI Agent Excessive Handover - Third Party Failures
Resolved - We are pleased to inform you that the incident affecting AI Agent has been resolved. The issue was caused by a third-party outage, which resulted in a high handover rate.

The third-party has since resolved the outage, and all services are now functioning normally. We appreciate your patience during this time and are committed to ensuring a reliable experience moving forward.

Thank you for your understanding.
Jul 3, 16:58 UTC
Investigating - We are currently experiencing a high error rate in the knowledge recommender service.
Many requests to the system are failing due to an outage with a third-party hosting service.
Our team is actively investigating this matter.
Jul 3, 15:50 UTC
Identified - We are currently experiencing a high AI Agent handover rate due to a third-party outage. Our team is actively investigating this matter.

Thank you for your understanding.
Jul 3, 15:48 UTC
Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

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