The third party incident has been resolved, and Gorgias services are back to normal since 17:00 UTC (10:00 PDT / 13:00 EDT / 19:00 CEST).
Posted Jul 18, 2025 - 18:29 UTC
Monitoring
An incident impacting Google services is causing cascading issues for Gorgias services.
* You may experience delays in receiving Chat messages. * You may experience delays in receiving emails from and sending emails to gmail. * Your GMail integrations might get disconnected. * Help Center contact form might fail to submit. * You may experience delays in Shopify webhooks.
Our team is actively working on mitigating those issues.
Posted Jul 18, 2025 - 16:05 UTC
This incident affected: Helpdesk Integrations (Gmail, Shopify integration).