Some voice calls are not routed to available agents
Incident Report for
Gorgias
Resolved
This incident has been resolved.
Posted
Jul
21
,
2025
-
07:52
UTC
Monitoring
A possible root cause of the issue has been detected and fix implemented. We are monitoring the results.
Posted
Jul
18
,
2025
-
21:52
UTC
Investigating
We are currently addressing an issue where Voice calls are not being routed to available agents, despite agent availability.
Posted
Jul
18
,
2025
-
15:18
UTC
This incident affected: Helpdesk Integrations (Native Phone).
×
Subscribe to Incident
Subscribe to updates for
Some voice calls are not routed to available agents
via . You'll receive .