Some voice calls are not routed to available agents
Incident Report for
Gorgias
Monitoring
A possible root cause of the issue has been detected and fix implemented. We are monitoring the results.
Posted
Jul
18
,
2025
-
21:52
UTC
Investigating
We are currently addressing an issue where Voice calls are not being routed to available agents, despite agent availability.
Posted
Jul
18
,
2025
-
15:18
UTC
This incident affects: Helpdesk Integrations (Native Phone).
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