AI agent replies might refer to stale Shopify information
Identified - Our ecommerce data synchronization component for the AI Agent is experiencing delays in europe-west3-86c1 cluster. Shoppers can get the replies referring to the stale Shopify information, such as not accounting for the last orders or the latest status updates.

We are continuing to work on a solution to resolve this issue.
Nov 11, 2025 - 15:45 UTC

About This Site

Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Automate Partial Outage
90 days ago
99.93 % uptime
Today
AI Agent Partial Outage
90 days ago
99.93 % uptime
Today
Flows Operational
90 days ago
99.94 % uptime
Today
Order Management Operational
90 days ago
99.94 % uptime
Today
Helpdesk Operational
90 days ago
99.83 % uptime
Today
REST API ? Operational
90 days ago
99.87 % uptime
Today
Web App ? Operational
90 days ago
99.87 % uptime
Today
Mobile Apps ? Operational
90 days ago
99.74 % uptime
Today
Helpdesk Integrations ? Operational
90 days ago
99.97 % uptime
Today
Email ? Operational
90 days ago
99.7 % uptime
Today
Mailgun SMTP Operational
90 days ago
100.0 % uptime
Today
Mailgun inbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun outbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun API Operational
90 days ago
100.0 % uptime
Today
Gmail Operational
90 days ago
100.0 % uptime
Today
Outlook ? Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
99.94 % uptime
Today
Smooch Core API ? Operational
Facebook Posts & Comments ? Operational
90 days ago
100.0 % uptime
Today
Instagram comments ? Operational
90 days ago
100.0 % uptime
Today
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger ? Operational
90 days ago
100.0 % uptime
Today
ReCharge integration Operational
90 days ago
100.0 % uptime
Today
Native Phone Operational
90 days ago
99.9 % uptime
Today
Instagram Direct Messages Operational
90 days ago
100.0 % uptime
Today
Yotpo ? Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Twitter ? Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
100.0 % uptime
Today
Helpdesk Clusters ? Partial Outage
90 days ago
99.99 % uptime
Today
us-east1-635c Operational
90 days ago
99.99 % uptime
Today
us-east4-65cd Operational
90 days ago
100.0 % uptime
Today
us-east1-2607 Operational
90 days ago
100.0 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
100.0 % uptime
Today
europe-west3-86c1 Partial Outage
90 days ago
99.99 % uptime
Today
us-central1-d8ff Operational
90 days ago
100.0 % uptime
Today
us-east4-5f09 Operational
90 days ago
100.0 % uptime
Today
europe-west1-c511 Operational
90 days ago
100.0 % uptime
Today
us-central1-c433 Operational
90 days ago
100.0 % uptime
Today
us-east1-c94b Operational
90 days ago
100.0 % uptime
Today
europe-west4-e7f4 Operational
90 days ago
100.0 % uptime
Today
Help Center Operational
90 days ago
99.98 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Customer Help Center website Operational
90 days ago
99.95 % uptime
Today
Custom Domains Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website ? Operational
Convert Operational
90 days ago
100.0 % uptime
Today
Campaigns Operational
90 days ago
100.0 % uptime
Today
Chargebee API (US) Operational
Chargebee API (EU) Operational
Chargebee API (AU) Operational
Chargebee Admin Console (US) Operational
Chargebee Admin Console (EU) Operational
Chargebee Admin Console (AU) Operational
Chargebee Accounting Services Operational
Chargebee Reporting and Analytics Operational
Chargebee RevRec Portal Operational
Chargebee Anrok Operational
Chargebee Webhooks (US) Operational
Chargebee Webhooks (EU) Operational
Chargebee Webhooks (AU) Operational
Chargebee Email Notifications (US) Operational
Chargebee Email Notifications (EU) Operational
Chargebee Email Notifications (AU) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Nov 11, 2025
Stats not loading
Resolved - We issue has been resolved.
Nov 11, 16:05 UTC
Monitoring - We are currently investigating this issue.
Nov 11, 15:19 UTC
Investigating - We are currently investigating this issue.
Nov 11, 15:13 UTC
Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025
Users are not receiving notifications
Resolved - We can now confirm that users are once again able to see and receive notifications on the platform and the incident has been resolved.

We appreciate your patience and apologize for the inconvenience caused.
Nov 4, 07:37 UTC
Update - Our team has been notified of users not receiving notifications and not being able to view notifications on the platform.

We are currently investigating the issue and are working towards resolving this.
Nov 4, 07:11 UTC
Identified - Our team has been notified of users receiving notifications and not being able to view notifications on the platform.

We are actually investigating the issue and are working towards resolving this.
Nov 4, 07:08 UTC
Nov 3, 2025
Redis for "phrase" ML service is OOM
Resolved - the endpoint POST /phrase/prediction has a high error rate on production caused by the redis db going OOM. A surge in requests exceeded the memory capacity.
Nov 3, 09:00 UTC
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
Scheduled Helpdesk Search and Views Maintenance - North America
Completed - The scheduled maintenance has been completed.
Oct 29, 07:54 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 07:00 UTC
Scheduled - We will perform a scheduled maintenance of Helpdesk Search and Views components.

During this time Helpdesk will remain accessible, but some of the features may experience interruptions or processing delays:

- Tickets and ticket messages created or updated during the maintenance will not appear in views or search results.
- Customers created during the maintenance will not appear in search results.
- Any changes you make to your product recommendations will not take effect until maintenance is complete. This means:
- If you add a new product to your site, AI Agent will not recommend that product.
- If you delete an existing product, AI Agent may still recommend that product.
- All data created before the the maintenance will remain fully accessible.

Once the maintenance is completed, all data will be available and up to date again.

Thank you for your patience and understanding.
Oct 23, 12:35 UTC
Oct 28, 2025
Scheduled Helpdesk Search and Views Maintenance - Europe
Completed - The scheduled maintenance has been completed.
Oct 28, 17:56 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 17:00 UTC
Scheduled - We will perform a scheduled maintenance of Helpdesk Search and Views components.

During this time Helpdesk will remain accessible, but some of the features may experience interruptions or processing delays:

- Tickets and ticket messages created or updated during the maintenance will not appear in views or search results.
- Customers created during the maintenance will not appear in search results.
- Any changes you make to your product recommendations will not take effect until maintenance is complete. This means:
- If you add a new product to your site, AI Agent will not recommend that product.
- If you delete an existing product, AI Agent may still recommend that product.
- All data created before the the maintenance will remain fully accessible.

Once the maintenance is completed, all data will be available and up to date again.

Thank you for your patience and understanding.
Oct 23, 12:34 UTC
Scheduled Helpdesk Search and Views Maintenance - Australia
Completed - The scheduled maintenance has been completed.
Oct 28, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 13:00 UTC
Scheduled - We will perform a scheduled maintenance of Helpdesk Search and Views components.

During this time Helpdesk will remain accessible, but some of the features may experience interruptions or processing delays:

- Tickets and ticket messages created or updated during the maintenance will not appear in views or search results.
- Customers created during the maintenance will not appear in search results.
- Any changes you make to your product recommendations will not take effect until maintenance is complete. This means:
- If you add a new product to your site, AI Agent will not recommend that product.
- If you delete an existing product, AI Agent may still recommend that product.
- All data created before the the maintenance will remain fully accessible.

Once the maintenance is completed, all data will be available and up to date again.

Thank you for your patience and understanding.
Oct 23, 12:32 UTC
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