All Systems Operational

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Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Helpdesk Operational
90 days ago
99.99 % uptime
Today
REST API ? Operational
90 days ago
99.99 % uptime
Today
Web App ? Operational
90 days ago
99.99 % uptime
Today
Mobile Apps ? Operational
90 days ago
100.0 % uptime
Today
Helpdesk Integrations ? Operational
90 days ago
99.46 % uptime
Today
Email ? Operational
90 days ago
99.71 % uptime
Today
Mailgun SMTP Operational
90 days ago
99.67 % uptime
Today
Mailgun inbound email Operational
90 days ago
99.02 % uptime
Today
Mailgun outbound email Operational
90 days ago
99.67 % uptime
Today
Mailgun API Operational
90 days ago
99.7 % uptime
Today
Gmail Operational
90 days ago
100.0 % uptime
Today
Outlook ? Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Smooch Core API ? Operational
Facebook Posts & Comments ? Operational
90 days ago
100.0 % uptime
Today
Instagram comments ? Operational
90 days ago
99.93 % uptime
Today
Shopify integration Operational
90 days ago
99.98 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger ? Operational
90 days ago
100.0 % uptime
Today
ReCharge integration Operational
90 days ago
100.0 % uptime
Today
Native Phone Operational
90 days ago
99.93 % uptime
Today
Instagram Direct Messages Operational
90 days ago
93.33 % uptime
Today
Yotpo ? Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Helpdesk Clusters ? Operational
90 days ago
99.88 % uptime
Today
us-east1-635c Operational
90 days ago
99.81 % uptime
Today
us-east4-65cd Operational
90 days ago
99.92 % uptime
Today
us-east1-2607 Operational
90 days ago
99.77 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
99.92 % uptime
Today
europe-west3-86c1 Operational
90 days ago
99.92 % uptime
Today
us-central1-d8ff Operational
90 days ago
99.92 % uptime
Today
us-east4-5f09 Operational
90 days ago
99.91 % uptime
Today
europe-west1-c511 Operational
90 days ago
99.75 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Past Incidents
Jul 2, 2022

No incidents reported today.

Jul 1, 2022

No incidents reported.

Jun 30, 2022

No incidents reported.

Jun 29, 2022
Helpdesk unreachable
Postmortem - Read details
Jun 30, 04:58 PDT
Resolved - An invalid network configuration has been applied on our infrastructure resulting in an issue routing traffic. This issue was identified and reverted immediately. More details will be communicated later on.
Jun 29, 09:30 PDT
Jun 28, 2022

No incidents reported.

Jun 27, 2022
Cannot create Facebook comment and Messenger tickets
Resolved - We had an issue while working on our Facebook integration, that temporarily deactivated our subscription to Facebook Comments and Messenger Messages.
While we are able to recover all the Messenger Messages missed during the incident timeframe, some of Facebook Comment received by pages for the duration of this outage will not be recovered automatically.

The incident is now resolved and we are receiving Messenger Messages and Facebook Comments correctly.
Jun 27, 01:54 PDT
Identified - We are not receiving notifications (webhooks) about new comments or Messenger messages from Facebook.
Jun 27, 00:54 PDT
Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

No incidents reported.

Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

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