Discrepancies in automation rate and Automate analytics
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 23, 2024 - 07:13 PDT
Update - We are continuing to work on a fix for this issue.
Oct 22, 2024 - 00:54 PDT
Update - We are continuing to work on a fix for this issue.
Oct 21, 2024 - 13:47 PDT
Update - We are continuing to work on a fix for this issue.
Oct 17, 2024 - 04:53 PDT
Identified - We have discovered discrepancies in the Automation rate computing, affecting the Automate analytics page.
The root cause have been identified and we are working on a fix.
Oct 16, 2024 - 10:03 PDT

About This Site

Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Automate Operational
90 days ago
100.0 % uptime
Today
AI Agent Operational
90 days ago
100.0 % uptime
Today
Flows Operational
90 days ago
100.0 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Helpdesk Operational
90 days ago
99.99 % uptime
Today
REST API ? Operational
90 days ago
100.0 % uptime
Today
Web App ? Operational
90 days ago
99.99 % uptime
Today
Mobile Apps ? Operational
90 days ago
100.0 % uptime
Today
Helpdesk Integrations ? Operational
90 days ago
99.72 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Mailgun SMTP Operational
90 days ago
100.0 % uptime
Today
Mailgun inbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun outbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun API Operational
90 days ago
100.0 % uptime
Today
Gmail Operational
90 days ago
100.0 % uptime
Today
Outlook ? Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Smooch Core API ? Operational
Facebook Posts & Comments ? Operational
90 days ago
100.0 % uptime
Today
Instagram comments ? Operational
90 days ago
100.0 % uptime
Today
Shopify integration Operational
90 days ago
99.92 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger ? Operational
90 days ago
100.0 % uptime
Today
ReCharge integration Operational
90 days ago
100.0 % uptime
Today
Native Phone Operational
90 days ago
100.0 % uptime
Today
Instagram Direct Messages Operational
90 days ago
100.0 % uptime
Today
Yotpo ? Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Twitter ? Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
94.85 % uptime
Today
Helpdesk Clusters ? Operational
90 days ago
99.99 % uptime
Today
us-east1-635c Operational
90 days ago
100.0 % uptime
Today
us-east4-65cd Operational
90 days ago
100.0 % uptime
Today
us-east1-2607 Operational
90 days ago
99.93 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
100.0 % uptime
Today
europe-west3-86c1 Operational
90 days ago
100.0 % uptime
Today
us-central1-d8ff Operational
90 days ago
100.0 % uptime
Today
us-east4-5f09 Operational
90 days ago
100.0 % uptime
Today
europe-west1-c511 Operational
90 days ago
100.0 % uptime
Today
us-central1-c433 Operational
90 days ago
100.0 % uptime
Today
us-east1-c94b Operational
90 days ago
100.0 % uptime
Today
Help Center Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Customer Help Center website Operational
90 days ago
100.0 % uptime
Today
Custom Domains Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Scheduled Database Maintenance - Australia Oct 28, 2024 08:00-09:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 22, 2024 - 10:05 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 22, 2024 - 10:01 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 21, 2024 - 16:28 PDT
Scheduled Database Maintenance - Europe Oct 29, 2024 18:30-19:30 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 22, 2024 - 10:05 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 22, 2024 - 10:00 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 29, 2024 - 17:00 PDT
Scheduled Database Maintenance - North America (1/2) Oct 30, 2024 01:00-02:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 22, 2024 - 10:06 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 22, 2024 - 10:02 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 21, 2024 - 16:33 PDT
Scheduled Database Maintenance - North America (2/2) Oct 31, 2024 01:00-02:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 22, 2024 - 10:06 PDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 22, 2024 - 10:02 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 21, 2024 - 16:34 PDT
System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Past Incidents
Oct 25, 2024
DSA phone matching causing order/customer data to be missing
Resolved - We applied the fix that was effective in solving the issue. The problem should not persist anymore and Gorgias Helpdesk should work again without any issues.
Oct 25, 10:14 PDT
Update - The fix that we deployed works as expected, and with it we mitigated the issue. Currently, we are working on the data recovery and still monitoring the issue.
Oct 25, 07:14 PDT
Monitoring - We've just deployed a fix for the issue. Currently, we are monitoring.

We'll provide an update in the next 2 hours.
Oct 25, 05:07 PDT
Identified - We identified an issue with the Shopify default shipping address matching feature. The feature allows the integration to match the orders to a customer based on the default shipping address phone number.

The feature is disabled by default, so only the users that manually enabled the feature might encounter this problem. The issue may lead to some orders or order updates not being synced in the Shopify widget.

Currently we are working on a fix for this issue.

We'll provide an update in the next 2 hours.
Oct 25, 02:07 PDT
Oct 24, 2024

No incidents reported.

Oct 23, 2024

Unresolved incident: Discrepancies in automation rate and Automate analytics.

Oct 22, 2024
Oct 21, 2024
Degraded performance and errors on views and bulk actions
Resolved - The incident has been resolved
Oct 21, 05:59 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 21, 03:59 PDT
Investigating - We're experiencing issues with incoming chat messages, views and bulk actions not working as expected (e.g. closing tickets), we're currently investigating the problem and will post an update as soon as possible.
Oct 21, 02:42 PDT
Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024
Recent Service Disruptions
Postmortem - Read details
Oct 24, 11:42 PDT
Resolved - In October we experienced an increase in service disruptions related to different components to the system. Please view the post-mortem attached.
Oct 18, 09:00 PDT
Oct 17, 2024
Oct 16, 2024
Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

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