All Systems Operational

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Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Helpdesk Operational
90 days ago
99.88 % uptime
Today
REST API ? Operational
90 days ago
100.0 % uptime
Today
Web App ? Operational
90 days ago
99.82 % uptime
Today
Mobile Apps ? Operational
90 days ago
99.82 % uptime
Today
Helpdesk Integrations ? Operational
90 days ago
99.67 % uptime
Today
Email ? Operational
Mailgun SMTP Operational
Mailgun inbound email Operational
Mailgun outbound email Operational
Mailgun API Operational
Gmail Operational
90 days ago
99.95 % uptime
Today
Outlook ? Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
Smooch Core API ? Operational
Facebook Posts & Comments ? Operational
Instagram comments ? Operational
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger ? Operational
90 days ago
98.99 % uptime
Today
ReCharge integration Operational
90 days ago
100.0 % uptime
Today
Native Phone Operational
90 days ago
100.0 % uptime
Today
Instagram Direct Messages Operational
90 days ago
98.76 % uptime
Today
Helpdesk Clusters ? Operational
90 days ago
99.93 % uptime
Today
us-east1-635c Operational
90 days ago
99.82 % uptime
Today
us-east4-65cd Operational
90 days ago
99.99 % uptime
Today
us-east1-2607 Operational
90 days ago
99.82 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
99.99 % uptime
Today
europe-west3-86c1 Operational
90 days ago
99.99 % uptime
Today
us-central1-d8ff Operational
90 days ago
99.99 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Past Incidents
Oct 17, 2021

No incidents reported today.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021
Chat is malfunctioning
Resolved - This incident has been resolved.
Oct 13, 09:32 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 13, 09:24 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 13, 09:22 PDT
Investigating - We are currently investigating this issue.
Oct 13, 09:20 PDT
Oct 12, 2021
Outlook tickets might be created with some delay
Resolved - This incident has been resolved.
Oct 12, 03:54 PDT
Update - We had an open conversation with Microsoft support but unfortunately we couldn’t find the root cause of the issue as everything started to work again as intended.
Oct 12, 03:53 PDT
Identified - We sometimes receive some notifications from Outlook with a delay when a new email is received, which results in tickets being created with a delay. The Outlook team identified an issue that might be related and have begun building a fix, more details on their status page: https://portal.office.com/servicestatus and https://portal.office.com/Adminportal/Home#/servicehealth
Sep 22, 07:29 PDT
Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.

Oct 6, 2021
Increased latency and error rate
Resolved - This incident has been resolved.
Oct 6, 15:13 PDT
Investigating - We are currently investigating this issue.
Oct 6, 14:01 PDT
Oct 5, 2021

No incidents reported.

Oct 4, 2021
Facebook integrations experiencing issues due to Facebook downtime
Resolved - This incident has been resolved.
Oct 4, 19:17 PDT
Monitoring - We are starting to see signs of recovery and we are monitoring the situation.
Oct 4, 15:41 PDT
Investigating - We are currently investigating an issue affecting all of the Facebook integrations, due to an apparent complete downtime of the Facebook platform.
Oct 4, 08:54 PDT
Oct 3, 2021

No incidents reported.

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