Partially Degraded Service

About This Site

Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Helpdesk Operational
90 days ago
99.95 % uptime
Today
REST API ? Operational
90 days ago
99.93 % uptime
Today
Web App ? Operational
90 days ago
99.94 % uptime
Today
Mobile Apps ? Operational
90 days ago
100.0 % uptime
Today
Helpdesk Integrations ? Operational
90 days ago
99.99 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Mailgun SMTP Operational
90 days ago
100.0 % uptime
Today
Mailgun inbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun outbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun API Operational
90 days ago
100.0 % uptime
Today
Gmail Operational
90 days ago
100.0 % uptime
Today
Outlook ? Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
99.98 % uptime
Today
Smooch Core API ? Operational
Facebook Posts & Comments ? Operational
90 days ago
99.94 % uptime
Today
Instagram comments ? Operational
90 days ago
100.0 % uptime
Today
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger ? Operational
90 days ago
99.94 % uptime
Today
ReCharge integration Operational
90 days ago
100.0 % uptime
Today
Native Phone Operational
90 days ago
100.0 % uptime
Today
Instagram Direct Messages Operational
90 days ago
100.0 % uptime
Today
Yotpo ? Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Helpdesk Clusters ? Operational
90 days ago
99.99 % uptime
Today
us-east1-635c Operational
90 days ago
100.0 % uptime
Today
us-east4-65cd Operational
90 days ago
99.96 % uptime
Today
us-east1-2607 Operational
90 days ago
100.0 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
100.0 % uptime
Today
europe-west3-86c1 Operational
90 days ago
100.0 % uptime
Today
us-central1-d8ff Operational
90 days ago
100.0 % uptime
Today
us-east4-5f09 Operational
90 days ago
100.0 % uptime
Today
europe-west1-c511 Operational
90 days ago
100.0 % uptime
Today
Help Center Operational
90 days ago
99.99 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Customer Help Center website Operational
90 days ago
100.0 % uptime
Today
Custom Domains Operational
90 days ago
99.99 % uptime
Today
Infrastructure & Cloud Degraded Performance
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Degraded Performance
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Past Incidents
Feb 5, 2023

No incidents reported today.

Feb 4, 2023

No incidents reported.

Feb 3, 2023
Resolved - This incident has been resolved, we apologize for any inconvenience and impact on your business operations. We will be releasing a post-mortem within the week.
Feb 3, 13:48 PST
Monitoring - We applied a fix to our networking configurations as of 20:30 UTC to restore full traffic to the API. We are monitoring the situation
Feb 3, 13:10 PST
Identified - We have identified the issue causing a degraded web experience. Message ingest and processing of rules are unaffected at this time.

We apologize for the inconvenience this has caused, we are working hard at restoring performance.

Feb 3, 12:26 PST
Investigating - We are currently investigating this issue.
Feb 3, 10:42 PST
Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023
Resolved - This incident has been resolved.
Jan 31, 09:35 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 31, 09:14 PST
Identified - The issue has been identified and a fix is being implemented.
Jan 31, 08:53 PST
Investigating - Replication lag between Helpdesk database and search engine leads to outdated search results in the customers search feature.
Jan 31, 07:43 PST
Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
Resolved - This incident has been resolved.
Jan 26, 03:57 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 26, 03:32 PST
Identified - The issue has been identified and a fix is being implemented.
Jan 26, 02:30 PST
Update - We are continuing to investigate this issue.
Jan 26, 02:26 PST
Investigating - Some users experience problems regarding live ticket updates. We're currently investigating this issue.
Jan 26, 02:23 PST
Jan 25, 2023

No incidents reported.

Jan 24, 2023
Resolved - This incident has been resolved.
Jan 24, 07:04 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 24, 06:02 PST
Update - We are continuing to investigate this issue.
Jan 24, 05:30 PST
Investigating - We are currently investigating this issue.
Jan 24, 05:25 PST
Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.