All Systems Operational

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Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Helpdesk Operational
90 days ago
99.99 % uptime
Today
REST API ? Operational
90 days ago
99.99 % uptime
Today
Web App ? Operational
90 days ago
99.99 % uptime
Today
Mobile Apps ? Operational
90 days ago
100.0 % uptime
Today
Helpdesk Integrations ? Operational
90 days ago
99.4 % uptime
Today
Email ? Operational
90 days ago
99.71 % uptime
Today
Mailgun SMTP Operational
90 days ago
99.67 % uptime
Today
Mailgun inbound email Operational
90 days ago
99.02 % uptime
Today
Mailgun outbound email Operational
90 days ago
99.67 % uptime
Today
Mailgun API Operational
90 days ago
99.7 % uptime
Today
Gmail Operational
90 days ago
100.0 % uptime
Today
Outlook ? Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Smooch Core API ? Operational
Facebook Posts & Comments ? Operational
90 days ago
100.0 % uptime
Today
Instagram comments ? Operational
90 days ago
100.0 % uptime
Today
Shopify integration Operational
90 days ago
99.98 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger ? Operational
90 days ago
100.0 % uptime
Today
ReCharge integration Operational
90 days ago
100.0 % uptime
Today
Native Phone Operational
90 days ago
99.93 % uptime
Today
Instagram Direct Messages Operational
90 days ago
99.9 % uptime
Today
Yotpo ? Operational
90 days ago
92.27 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Helpdesk Clusters ? Operational
90 days ago
99.88 % uptime
Today
us-east1-635c Operational
90 days ago
99.81 % uptime
Today
us-east4-65cd Operational
90 days ago
99.92 % uptime
Today
us-east1-2607 Operational
90 days ago
99.77 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
99.92 % uptime
Today
europe-west3-86c1 Operational
90 days ago
99.92 % uptime
Today
us-central1-d8ff Operational
90 days ago
99.92 % uptime
Today
us-east4-5f09 Operational
90 days ago
99.92 % uptime
Today
europe-west1-c511 Operational
90 days ago
99.9 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Infrastructure upgrade Aug 28, 09:00-11:00 PDT
Gorgias will be undergoing a scheduled upgrade to our database systems, resulting in the Gorgias helpdesk being unavailable on 2022-08-28 for up to 2 hours. After that, functions will resume as normal - but, of course, please let us know if you come across any issues.

Thank you so much for bearing with us!
Posted on Aug 8, 12:32 PDT
Infrastructure upgrade Sep 4, 09:00-11:00 PDT
Gorgias will be undergoing a scheduled upgrade to our database systems, resulting in the Gorgias helpdesk being unavailable on 2022-09-04 for up to 2h. After that, functions will resume as normal - but, of course, please let us know if you come across any issues.

Thank you so much for bearing with us!
Posted on Aug 8, 12:33 PDT
System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Past Incidents
Aug 12, 2022

No incidents reported today.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022
Increased latency and performance issues for some customers
Resolved - This incident has been resolved.
Aug 9, 13:12 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 9, 13:00 PDT
Investigating - We are currently investigating this issue.
Aug 9, 12:27 PDT
Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
Cannot add comments on Yotpo reviews.
Resolved - This incident has been resolved.
Aug 5, 15:10 PDT
Monitoring - A fix has been implemented by Yotpo and we are monitoring the results.
Aug 4, 05:03 PDT
Update - The Yotpo team communicated that the issue will be handled within the next few weeks, and comments should start working again by then. We will provide further updates as we receive more information from Yotpo.
Jul 20, 00:40 PDT
Identified - The issue has been identified. We are awaiting for a response from the Yotpo team on this matter.
Jul 13, 11:38 PDT
Investigating - We are not able to push comments on Yotpo review because of Yotpo API error.
Jul 13, 11:17 PDT
Aug 4, 2022
Aug 3, 2022

No incidents reported.

Aug 2, 2022
Macro usage count missing from 08/03 to 08/09
Resolved - With the latest update to macros released on the 3rd of August, we inadvertently broke the macro usage counting mechanism. We fixed this on the 9th of August. Unfortunately, this means no macro usage has been recorded in this period.

Two features were affected. First, the macro usage count in the settings page hasn't increased. Second, the macro statistics should be mostly empty for the period.
Aug 2, 15:00 PDT
Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.

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