All Systems Operational

About This Site

Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Helpdesk Operational
90 days ago
99.96 % uptime
Today
REST API ? Operational
90 days ago
99.96 % uptime
Today
Web App ? Operational
90 days ago
99.96 % uptime
Today
Mobile Apps ? Operational
90 days ago
99.96 % uptime
Today
Helpdesk Integrations ? Operational
90 days ago
99.58 % uptime
Today
Email ? Operational
Mailgun SMTP Operational
Mailgun inbound email Operational
Mailgun outbound email Operational
Mailgun API Operational
Gmail Operational
90 days ago
100.0 % uptime
Today
Outlook ? Operational
90 days ago
98.55 % uptime
Today
Live Chat ? Operational
Smooch Core API ? Operational
Facebook Posts & Comments ? Operational
Instagram comments ? Operational
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger ? Operational
90 days ago
99.77 % uptime
Today
Helpdesk Clusters ? Operational
90 days ago
100.0 % uptime
Today
us-east1-main Operational
90 days ago
100.0 % uptime
Today
us-east4-65cd Operational
90 days ago
100.0 % uptime
Today
us-east1-2607 Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Past Incidents
Oct 27, 2020

No incidents reported today.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020
Issue with Microsoft Graph API impacts Outlook integration
Resolved - We're closing this incident as the underlying bug is a priori not going to be fixed soon by the Outlook team. We will keep monitoring this internally, and will notify affected accounts when this gets resolved.
Oct 19, 10:28 PDT
Identified - The ticket for Microsoft Support was created.
Oct 15, 10:04 PDT
Investigating - Some part of Outlook messages stays in the draft state in the Outlook mailbox which was used in the integration.
Oct 15, 08:00 PDT
Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020
Some emails are not coming in
Resolved - This incident has been resolved.
Oct 16, 00:32 PDT
Monitoring - Emails should now arrive correctly. The issue has been fixed for our account by our email service provider, but the root cause has not been fixed yet. We are still monitoring in case it happens again.
Oct 15, 11:12 PDT
Identified - Our email provider has identified the issue: https://status.mailgun.com/incidents/5t9s7tqg9xgh
Oct 15, 10:35 PDT
Investigating - Due to an issue with our email provider, some emails are not arriving in Gorgias. We're investigating the issue and will keep you updated as soon as possible.
Oct 15, 10:26 PDT
Oct 15, 2020
Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

← Incident History Powered by Statuspage