All Systems Operational

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Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Helpdesk Operational
90 days ago
100.0 % uptime
Today
REST API ? Operational
90 days ago
100.0 % uptime
Today
Web App ? Operational
90 days ago
100.0 % uptime
Today
Mobile Apps ? Operational
90 days ago
100.0 % uptime
Today
Helpdesk Integrations ? Operational
90 days ago
98.81 % uptime
Today
Email ? Operational
Mailgun SMTP Operational
Mailgun inbound email Operational
Mailgun outbound email Operational
Mailgun API Operational
Gmail Operational
90 days ago
100.0 % uptime
Today
Outlook ? Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
Smooch Core API ? Operational
Facebook Posts & Comments ? Operational
Instagram comments ? Operational
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger ? Operational
90 days ago
100.0 % uptime
Today
ReCharge integration Operational
90 days ago
100.0 % uptime
Today
Native Phone Operational
90 days ago
96.73 % uptime
Today
Instagram Direct Messages Operational
90 days ago
93.23 % uptime
Today
Yotpo ? Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Helpdesk Clusters ? Operational
90 days ago
99.97 % uptime
Today
us-east1-635c Operational
90 days ago
100.0 % uptime
Today
us-east4-65cd Operational
90 days ago
100.0 % uptime
Today
us-east1-2607 Operational
90 days ago
99.84 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
100.0 % uptime
Today
europe-west3-86c1 Operational
90 days ago
100.0 % uptime
Today
us-central1-d8ff Operational
90 days ago
100.0 % uptime
Today
us-east4-5f09 Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Past Incidents
May 19, 2022
Cannot reply to Instagram Direct Messages
Resolved - This incident has been resolved.
May 19, 02:27 PDT
Update - We opened a bug on the Meta bug reporting site: https://developers.facebook.com/support/bugs/550341743280898/

We are waiting for Meta to answer, while we monitor the issue.
May 18, 19:40 PDT
Investigating - Replying to Instagram Direct Messages doesn't work for multiple accounts. No issue is currently been reported by Meta, we are investigating to understand the causes.
May 18, 19:15 PDT
May 18, 2022
May 17, 2022
Helpdesk is not accessible for some users
Postmortem - Read details
May 18, 12:17 PDT
Resolved - This incident has been resolved.
May 17, 10:51 PDT
Update - We are continuing to investigate this issue.

We're waiting on the completion of a maintenance task that should allow us to restore service.
May 17, 09:13 PDT
Update - We're still investigating this incident.
We hope to get this resolved in the next hour.

We will share further updates as soon as available.
May 17, 08:12 PDT
Investigating - We are currently investigating this issue.
May 17, 07:35 PDT
May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022
Partial outage on Instagram ads comments
Resolved - This incident has been resolved.
May 9, 12:12 PDT
Identified - The issue has been identified and a fix is being implemented.
May 9, 08:11 PDT
Investigating - Some of Instagram ads comments are missing to pull to Gorgias due a Facebook API limitation.
May 9, 07:39 PDT
Instagram Direct messages received attachments are broken
Resolved - This incident has been resolved.
May 9, 01:55 PDT
Monitoring - Facebook team updated this issue status and provided a fix. Now attachments in instagram direct messages tickets should pull to Gorgias as expected. We are monitoring the fix before resolving the incident.
May 5, 06:41 PDT
Update - We investigated a solution involving a change on our side to try to fix this Instagram API issue, but to no avail.
The Facebook team is currently still at work on the issue and we are waiting for updates from their team.
Apr 27, 15:39 PDT
Update - Facebook is taking care of it now. We’re, also, taking a look at what possible actions we can do on our side to limit the impact of it.
Apr 26, 01:36 PDT
Identified - We have identified the issue. It seems that this issue with the Facebook API is widespread, and a bug report has been opened on the Facebook bug report platform: https://developers.facebook.com/support/bugs/1004663983788738/
Apr 21, 03:15 PDT
Investigating - Images and voice messages received from Instagram DMs are not correctly shown on ticket messages.
We are receiving broken links to attachments from facebook api.
Apr 19, 09:20 PDT
May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022
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