All Systems Operational

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Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Helpdesk Operational
90 days ago
99.73 % uptime
Today
REST API ? Operational
90 days ago
99.73 % uptime
Today
Web App ? Operational
90 days ago
99.73 % uptime
Today
Mobile Apps ? Operational
90 days ago
99.73 % uptime
Today
Helpdesk Integrations ? Operational
90 days ago
99.88 % uptime
Today
Email ? Operational
Mailgun SMTP Operational
Mailgun inbound email Operational
Mailgun outbound email Operational
Mailgun API Operational
Gmail Operational
90 days ago
99.82 % uptime
Today
Outlook ? Operational
90 days ago
99.93 % uptime
Today
Live Chat ? Operational
Smooch Core API ? Operational
Facebook Posts & Comments ? Operational
Instagram comments ? Operational
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger ? Operational
90 days ago
99.77 % uptime
Today
Helpdesk Clusters ? Operational
90 days ago
100.0 % uptime
Today
us-east1-main Operational
90 days ago
100.0 % uptime
Today
us-east4-65cd Operational
90 days ago
100.0 % uptime
Today
us-east1-2607 Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Past Incidents
Sep 24, 2020

No incidents reported today.

Sep 23, 2020

No incidents reported.

Sep 22, 2020

No incidents reported.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020
Facebook services are experiencing some issues which are impacting Facebook Integrations on the helpdesk
Resolved - This incident has been resolved.
Sep 17, 11:49 PDT
Update - We are continuing to investigate this issue.
Sep 17, 11:22 PDT
Investigating - We are currently investigating this issue.
Sep 17, 11:22 PDT
Sep 16, 2020
Increased error rate with some operations in the helpdesk
Resolved - This incident has been resolved.
Sep 16, 19:21 PDT
Monitoring - A fix has been implemented and we are monitoring the results. We are currently importing all messages that arrived during the outage. No message will be lost during this operation.
Sep 16, 17:41 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 16, 15:53 PDT
Investigating - We are currently investigating this issue.
Sep 16, 15:08 PDT
Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020

No incidents reported.

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