Gorgias Status

Partially Degraded Service

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Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.

Helpdesk Operational

90 days ago

99.95 % uptime

Today

REST API Operational

90 days ago

99.93 % uptime

Today

Web App Operational

90 days ago

99.94 % uptime

Today

Mobile Apps Operational

90 days ago

100.0 % uptime

Today

Helpdesk Integrations Operational

90 days ago

99.99 % uptime

Today

Email Operational

90 days ago

100.0 % uptime

Today

Mailgun SMTP Operational

90 days ago

100.0 % uptime

Today

Mailgun inbound email Operational

90 days ago

100.0 % uptime

Today

Mailgun outbound email Operational

90 days ago

100.0 % uptime

Today

Mailgun API Operational

90 days ago

100.0 % uptime

Today

Gmail Operational

90 days ago

100.0 % uptime

Today

Outlook Operational

90 days ago

100.0 % uptime

Today

Live Chat Operational

90 days ago

99.98 % uptime

Today

Smooch Core API Operational

Facebook Posts & Comments Operational

90 days ago

99.94 % uptime

Today

Instagram comments Operational

90 days ago

100.0 % uptime

Today

Shopify integration Operational

90 days ago

100.0 % uptime

Today

Shopify API & Mobile Operational

Aircall Public API Operational

Aircall Aircall Apps Operational

Stripe API Operational

Facebook Messenger Operational

90 days ago

99.94 % uptime

Today

ReCharge integration Operational

90 days ago

100.0 % uptime

Today

Native Phone Operational

90 days ago

100.0 % uptime

Today

Instagram Direct Messages Operational

90 days ago

100.0 % uptime

Today

Yotpo Operational

90 days ago

100.0 % uptime

Today

SMS Operational

90 days ago

100.0 % uptime

Today

Helpdesk Clusters Operational

90 days ago

99.99 % uptime

Today

us-east1-635c Operational

90 days ago

100.0 % uptime

Today

us-east4-65cd Operational

90 days ago

99.96 % uptime

Today

us-east1-2607 Operational

90 days ago

100.0 % uptime

Today

aus-southeast1-fcb9 Operational

90 days ago

100.0 % uptime

Today

europe-west3-86c1 Operational

90 days ago

100.0 % uptime

Today

us-central1-d8ff Operational

90 days ago

100.0 % uptime

Today

us-east4-5f09 Operational

90 days ago

100.0 % uptime

Today

europe-west1-c511 Operational

90 days ago

100.0 % uptime

Today

Help Center Operational

90 days ago

99.99 % uptime

Today

REST API Operational

90 days ago

100.0 % uptime

Today

Customer Help Center website Operational

90 days ago

100.0 % uptime

Today

Custom Domains Operational

90 days ago

99.99 % uptime

Today

Infrastructure & Cloud Degraded Performance

90 days ago

100.0 % uptime

Today

Google Cloud Platform Google Container Engine Operational

90 days ago

100.0 % uptime

Today

Google Cloud Platform Google Cloud Storage Operational

Google Cloud Platform Google Kubernetes Engine Operational

Google Cloud Platform Google Compute Engine Operational

Google Cloud Platform Google Cloud Networking Degraded Performance

Google Cloud Platform Google Cloud Pub/Sub Operational

Google Cloud Platform Google Cloud DNS Operational

Google Cloud Platform Google Cloud SQL Operational

Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Background Tasks Duration (average)

Fetching

REST API Response Latency (average)

Fetching

Past Incidents

Feb 5, 2023

No incidents reported today.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

Degraded performances

Resolved - This incident has been resolved, we apologize for any inconvenience and impact on your business operations. We will be releasing a post-mortem within the week.
Feb 3, 13:48 PST

Monitoring - We applied a fix to our networking configurations as of 20:30 UTC to restore full traffic to the API. We are monitoring the situation
Feb 3, 13:10 PST

Identified - We have identified the issue causing a degraded web experience. Message ingest and processing of rules are unaffected at this time.

We apologize for the inconvenience this has caused, we are working hard at restoring performance.
Feb 3, 12:26 PST

Investigating - We are currently investigating this issue.
Feb 3, 10:42 PST

Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023

Outdated search results in customer search feature

Resolved - This incident has been resolved.
Jan 31, 09:35 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 31, 09:14 PST

Identified - The issue has been identified and a fix is being implemented.
Jan 31, 08:53 PST

Investigating - Replication lag between Helpdesk database and search engine leads to outdated search results in the customers search feature.
Jan 31, 07:43 PST

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

Live ticket updates

Resolved - This incident has been resolved.
Jan 26, 03:57 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 26, 03:32 PST

Identified - The issue has been identified and a fix is being implemented.
Jan 26, 02:30 PST

Update - We are continuing to investigate this issue.
Jan 26, 02:26 PST

Investigating - Some users experience problems regarding live ticket updates. We're currently investigating this issue.
Jan 26, 02:23 PST

Jan 25, 2023

No incidents reported.

Jan 24, 2023

Delay in rule processing

Resolved - This incident has been resolved.
Jan 24, 07:04 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 24, 06:02 PST

Update - We are continuing to investigate this issue.
Jan 24, 05:30 PST

Investigating - We are currently investigating this issue.
Jan 24, 05:25 PST

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

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