All Systems Operational

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Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Helpdesk Operational
90 days ago
99.96 % uptime
Today
REST API ? Operational
90 days ago
99.96 % uptime
Today
Web App ? Operational
90 days ago
99.96 % uptime
Today
Mobile Apps ? Operational
90 days ago
99.96 % uptime
Today
Helpdesk Integrations ? Operational
90 days ago
99.34 % uptime
Today
Email ? Operational
Mailgun SMTP Operational
Mailgun inbound email Operational
Mailgun outbound email Operational
Mailgun API Operational
Gmail Operational
90 days ago
99.91 % uptime
Today
Outlook ? Operational
90 days ago
99.96 % uptime
Today
Live Chat ? Operational
Smooch Core API ? Operational
Facebook Posts & Comments ? Operational
Instagram comments ? Operational
Shopify integration Operational
90 days ago
99.96 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger ? Operational
90 days ago
98.95 % uptime
Today
ReCharge integration Operational
90 days ago
99.96 % uptime
Today
Native Phone Operational
90 days ago
99.96 % uptime
Today
Instagram Direct Messages Operational
90 days ago
96.66 % uptime
Today
Helpdesk Clusters ? Operational
90 days ago
99.96 % uptime
Today
us-east1-635c Operational
90 days ago
99.96 % uptime
Today
us-east4-65cd Operational
90 days ago
99.96 % uptime
Today
us-east1-2607 Operational
90 days ago
99.96 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
99.96 % uptime
Today
europe-west3-86c1 Operational
90 days ago
99.96 % uptime
Today
us-central1-d8ff Operational
90 days ago
99.96 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
99.85 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
99.85 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Past Incidents
Nov 26, 2021
Infrastructure upgrade - 15 min scheduled maintenance
Completed - The scheduled maintenance has been completed.
Nov 26, 13:34 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 13:25 PST
Scheduled - We need to perform a maintenance operation on the main database of one our clusters. This will affect only a portion of our customers. We estimate the maintenance period to last 15 minutes, starting Friday 26 November, 22.25 CET. Thank you for your understanding.
Nov 26, 13:13 PST
Delay in receiving webhooks, chat messages
Resolved - This incident has been resolved.
Nov 26, 10:37 PST
Update - We are continuing to investigate this issue.
Nov 26, 10:02 PST
Investigating - We are currently investigating this issue.
Nov 26, 09:53 PST
Latency receiving chat messages
Resolved - This incident has been resolved.
Nov 26, 08:30 PST
Update - We are continuing to monitor for any further issues.
Nov 26, 08:18 PST
Monitoring - We are observing an increased latency treating chat messages. We are following the situation and adjusting our infrastructure accordingly.
Nov 26, 08:05 PST
Nov 25, 2021

No incidents reported.

Nov 24, 2021

No incidents reported.

Nov 23, 2021
Gmail integrations are disconnecting
Resolved - This incident has been resolved.
Nov 23, 23:26 PST
Monitoring - Most deactivated integrations have been reactivated. Those deactivations happened we received hints from Google that customers should be accepting new Terms of Service to carry on using the integration, but this appears to have been set by mistake. We're working to add new security layers so that we have more verifications in place if this ever happens again, and only deactivate integrations if there is no way out.
Nov 23, 09:59 PST
Update - We are continuing to work on a fix for this issue.
Nov 23, 08:15 PST
Identified - Some Gmail integrations started to disconnect automatically, starting from 4:00PM CET. So far reconnecting the integration has worked to restore the functionality.
We are investigating the issue to understand the causes.
Nov 23, 08:14 PST
Gmail integrations disconnecting
Resolved - Everything is operational now. We are still investigating what caused this issue.
Nov 23, 02:35 PST
Investigating - Some Gmail integrations started to disconnect automatically, starting from 1:00PM UTC. So far reconnecting the integration has worked to restore the functionality.
We are investigating the issue to understand the causes.
Nov 22, 09:01 PST
Nov 22, 2021
Instagram DMs not creating messages in Gorgias
Resolved - This incident has been resolved.
Nov 22, 09:02 PST
Update - The Messenger API for Instagram error is only affecting some users. Facebook acknowledged the issue, and will reply on this bug report: https://developers.facebook.com/support/bugs/194711389476631/
Nov 12, 03:17 PST
Identified - The Messenger API for Instagram is currently experiencing issues.
Nov 11, 17:25 PST
Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021
Infrastructure upgrade - 15 min scheduled maintenance
Completed - The scheduled maintenance has been completed.
Nov 19, 01:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 01:00 PST
Scheduled - We need to perform a maintenance operation on the main database of one our clusters. This will affect only a portion of our customers. We estimate the maintenance period to last 15 minutes, starting Friday 19 November, 1.00 AM PST. Thank you for your understanding.
Nov 18, 06:03 PST
Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.

Nov 16, 2021
Networking error
Resolved - The issue with Google Cloud Networking has been resolved as of Tuesday, 2021-11-16 11:28 US/Pacific. More information about the incident on their status page: https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh
Nov 16, 12:41 PST
Update - Our applications are back up online and handling incoming/outgoing messages again. No message has been lost during this period. More information about the incident on the status page of Google Cloud: https://status.cloud.google.com/incidents/6PM5mNd43NbMqjCZ5REh
Nov 16, 10:15 PST
Monitoring - We are currently monitoring an outage with Google Cloud Platform.
It's affecting most of Gorgias's features and a lot of other service providers.
We will update this page as soon as we get an update from Google.
Nov 16, 10:09 PST
Investigating - Network providers are encountering partial outage.
Nov 16, 09:58 PST
Nov 15, 2021

No incidents reported.

Nov 14, 2021

No incidents reported.

Nov 13, 2021

No incidents reported.

Nov 12, 2021
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