All Systems Operational

About This Site

Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Helpdesk Operational
90 days ago
99.94 % uptime
Today
REST API ? Operational
90 days ago
99.93 % uptime
Today
Web App ? Operational
90 days ago
99.94 % uptime
Today
Mobile Apps ? Operational
90 days ago
99.95 % uptime
Today
Helpdesk Integrations ? Operational
90 days ago
99.88 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Mailgun SMTP Operational
90 days ago
100.0 % uptime
Today
Mailgun inbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun outbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun API Operational
90 days ago
100.0 % uptime
Today
Gmail Operational
90 days ago
100.0 % uptime
Today
Outlook ? Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Smooch Core API ? Operational
Facebook Posts & Comments ? Operational
90 days ago
100.0 % uptime
Today
Instagram comments ? Operational
90 days ago
100.0 % uptime
Today
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger ? Operational
90 days ago
100.0 % uptime
Today
ReCharge integration Operational
90 days ago
100.0 % uptime
Today
Native Phone Operational
90 days ago
100.0 % uptime
Today
Instagram Direct Messages Operational
90 days ago
99.73 % uptime
Today
Yotpo ? Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
98.37 % uptime
Today
Helpdesk Clusters ? Operational
90 days ago
99.99 % uptime
Today
us-east1-635c Operational
90 days ago
100.0 % uptime
Today
us-east4-65cd Operational
90 days ago
99.96 % uptime
Today
us-east1-2607 Operational
90 days ago
100.0 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
100.0 % uptime
Today
europe-west3-86c1 Operational
90 days ago
100.0 % uptime
Today
us-central1-d8ff Operational
90 days ago
100.0 % uptime
Today
us-east4-5f09 Operational
90 days ago
100.0 % uptime
Today
europe-west1-c511 Operational
90 days ago
100.0 % uptime
Today
Help Center Operational
90 days ago
99.98 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Customer Help Center website Operational
90 days ago
100.0 % uptime
Today
Custom Domains Operational
90 days ago
99.96 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Past Incidents
Dec 7, 2022

No incidents reported today.

Dec 6, 2022

No incidents reported.

Dec 5, 2022
High latency in us-east1-2607
Postmortem - Read details
Dec 6, 14:00 PST
Resolved - This incident has been resolved.
Dec 5, 15:15 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 5, 10:08 PST
Identified - The issue has been identified and a fix is being implemented.
Dec 5, 09:36 PST
Investigating - We are currently investigating this issue.
Dec 5, 09:10 PST
Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022
Delays on SMS Delivery for North America numbers
Resolved - This incident has been resolved.
Nov 29, 01:20 PST
Monitoring - We are monitoring the incident state from Twilio status page: https://status.twilio.com/
Nov 28, 09:16 PST
Identified - Twilio explains the issue by the increase of the traffic during BFCM period. Customers may experience intermittent SMS and MMS delivery delays.
Nov 28, 05:28 PST
Investigating - Currently we are facing minor delays on SMS delivery for US numbers due to a Twilio minor outage on North America numbers.
This may concerns:
- SMS Delivery Delays from Twilio short code Numbers to US Carriers
- SMS Delivery Delays from Twilio Toll-Free Numbers to US Carriers
Nov 28, 01:37 PST
Nov 28, 2022
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022
Database server crash
Resolved - Due to one of our cloud provider's servers experiencing a failure, the main database serving our customers in Australia experienced a 10 minute downtime between 19:50 - 20:00 UTC as we brought the database back up on a new server.

During this time users were unable to access their helpdesks. We apologize for any inconvenience this may have caused on such an important day for our customers, we are and have been working doubly hard on reliability improvements to make the Gorgias experience as enjoyable as possible.
Nov 24, 17:56 PST
Nov 23, 2022

No incidents reported.

← Incident History Powered by Atlassian Statuspage