Update - We are having an issue with Meta billing preventing our merchants from being set up on our credit line to serve their customers successfully. Meta has not relayed the exact cause of this issue yet, and we are actively troubleshooting with their engineering and billing teams to get this sorted as soon as possible.
This issue will continue to affect the WhatsApp integration until Meta fully restores our ability to add merchants to our line of credit, in the following ways:
- Every merchant will be capped at 1,000 messages a month
- All merchants trying to migrate from another BSP into Gorgias will not be able to complete the migration flow
We are working diligently with Meta to restore our full Whatsapp integration, and will post any additional updates as soon as full functionality is restored.
May 26, 2023 - 06:35 PDT
This issue will continue to affect the WhatsApp integration until Meta fully restores our ability to add merchants to our line of credit, in the following ways:
- Every merchant will be capped at 1,000 messages a month
- All merchants trying to migrate from another BSP into Gorgias will not be able to complete the migration flow
We are working diligently with Meta to restore our full Whatsapp integration, and will post any additional updates as soon as full functionality is restored.
May 26, 2023 - 06:35 PDT
Update - Potential disruptions on our WhatsApp features. We are monitoring.
May 04, 2023 - 07:42 PDT
May 04, 2023 - 07:42 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 04, 2023 - 04:01 PDT
May 04, 2023 - 04:01 PDT
Investigating - We are currently investigating this issue.
May 04, 2023 - 03:29 PDT
May 04, 2023 - 03:29 PDT
About This Site
Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.
Helpdesk
Operational
REST API
?
Operational
Web App
?
Operational
Mobile Apps
?
Operational
Helpdesk Integrations
?
Partial Outage
Email
?
Operational
Mailgun SMTP
Operational
Mailgun inbound email
Operational
Mailgun outbound email
Operational
Mailgun API
Operational
Gmail
Operational
Outlook
?
Operational
Live Chat
?
Operational
Smooch Core API
?
Operational
Facebook Posts & Comments
?
Operational
Instagram comments
?
Operational
Shopify integration
Operational
Shopify API & Mobile
Operational
Aircall Public API
Operational
Aircall Aircall Apps
Operational
Stripe API
Operational
Facebook Messenger
?
Operational
ReCharge integration
Operational
Native Phone
Operational
Instagram Direct Messages
Operational
Yotpo
?
Operational
SMS
Operational
Twitter
?
Operational
WhatsApp
Partial Outage
Helpdesk Clusters
?
Operational
us-east1-635c
Operational
us-east4-65cd
Operational
us-east1-2607
Operational
aus-southeast1-fcb9
Operational
europe-west3-86c1
Operational
us-central1-d8ff
Operational
us-east4-5f09
Operational
europe-west1-c511
Operational
us-central1-c433
Operational
Help Center
Operational
REST API
Operational
Customer Help Center website
Operational
Custom Domains
Operational
Infrastructure & Cloud
Operational
Google Cloud Platform Google Container Engine
Operational
Google Cloud Platform Google Cloud Storage
Operational
Google Cloud Platform Google Kubernetes Engine
Operational
Google Cloud Platform Google Compute Engine
Operational
Google Cloud Platform Google Cloud Networking
Operational
Google Cloud Platform Google Cloud Pub/Sub
Operational
Google Cloud Platform Google Cloud DNS
Operational
Google Cloud Platform Google Cloud SQL
Operational
Website
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.