Partially Degraded Service

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Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Helpdesk Operational
90 days ago
99.84 % uptime
Today
REST API ? Operational
90 days ago
99.83 % uptime
Today
Web App ? Operational
90 days ago
99.83 % uptime
Today
Mobile Apps ? Operational
90 days ago
99.85 % uptime
Today
Helpdesk Integrations ? Operational
90 days ago
99.52 % uptime
Today
Email ? Operational
90 days ago
99.94 % uptime
Today
Mailgun SMTP Operational
90 days ago
100.0 % uptime
Today
Mailgun inbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun outbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun API Operational
90 days ago
100.0 % uptime
Today
Gmail Operational
90 days ago
99.94 % uptime
Today
Outlook ? Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Smooch Core API ? Operational
Facebook Posts & Comments ? Operational
90 days ago
100.0 % uptime
Today
Instagram comments ? Operational
90 days ago
100.0 % uptime
Today
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger ? Operational
90 days ago
100.0 % uptime
Today
ReCharge integration Operational
90 days ago
100.0 % uptime
Today
Native Phone Operational
90 days ago
100.0 % uptime
Today
Instagram Direct Messages Operational
90 days ago
99.73 % uptime
Today
Yotpo ? Operational
90 days ago
92.27 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Helpdesk Clusters ? Operational
90 days ago
99.97 % uptime
Today
us-east1-635c Operational
90 days ago
100.0 % uptime
Today
us-east4-65cd Operational
90 days ago
99.94 % uptime
Today
us-east1-2607 Operational
90 days ago
99.94 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
100.0 % uptime
Today
europe-west3-86c1 Operational
90 days ago
99.94 % uptime
Today
us-central1-d8ff Operational
90 days ago
99.94 % uptime
Today
us-east4-5f09 Operational
90 days ago
100.0 % uptime
Today
europe-west1-c511 Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Degraded Performance
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Degraded Performance
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Past Incidents
Sep 24, 2022

No incidents reported today.

Sep 23, 2022

No incidents reported.

Sep 22, 2022
Instagram direct messages are not pulling for some customers
Resolved - This incident has been resolved.
Sep 22, 01:53 PDT
Monitoring - We started to receive back the webhooks for Instagram direct messages.
Sep 22, 01:12 PDT
Identified - Facebook is not sending us Instagram DM webhooks for some accounts. We have opened a bug report on Facebook's side.
Bug report link: https://developers.facebook.com/support/bugs/828086241546055/
Sep 21, 08:11 PDT
Investigating - Some customers are experiencing an issue on Instagram direct messages are not pulling to Gorgias. We are investigating the issue.
Sep 21, 07:08 PDT
Sep 21, 2022
Sep 20, 2022
Agents being logged out of the mobile App
Resolved - This incident has been resolved.
Sep 20, 04:37 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 20, 03:57 PDT
Identified - The issue has been identified and is related to a change with undetected side effects, the fix is currently being applied
Sep 20, 02:50 PDT
Investigating - We are currently investigating this issue.
Sep 20, 01:40 PDT
Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022
Increased error rates
Resolved - This incident has been resolved.
Sep 15, 15:05 PDT
Update - We are continuing to monitor for any further issues.
Sep 15, 14:06 PDT
Monitoring - We have finalized a rollout of fixes to affected networking devices and are monitoring results
Sep 15, 14:00 PDT
Identified - We are having an issue with increased error rates in all clusters, we have identified the cause and are working towards restoring full functionality.
Sep 15, 13:47 PDT
Sep 14, 2022

No incidents reported.

Sep 13, 2022

No incidents reported.

Sep 12, 2022

No incidents reported.

Sep 11, 2022

No incidents reported.

Sep 10, 2022

No incidents reported.

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