Gorgias Status

All Systems Operational

About This Site

Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates when stuff goes bad.

Uptime over the past 90 days. View historical uptime.

Helpdesk Operational

Main Website Operational

Gorgias Chrome Sharing API Operational

mailgun SMTP Operational

mailgun Inbound email processing Operational

mailgun Outbound Delivery Operational

mailgun Events & Logs Operational

mailgun API Operational

Aircall Integrations Operational

Google Cloud Platform Google Container Engine Operational

Google Cloud Platform Google Cloud Storage Operational

Google Cloud Platform Google Kubernetes Engine Operational

Google Cloud Platform Google Compute Engine Operational

Google Cloud Platform Google Cloud Networking Operational

Google Cloud Platform Google Cloud Pub/Sub Operational

Google Cloud Platform Google Cloud DNS Operational

Shopify API & Mobile Operational

Mobile App Operational

Smooch.io Smooch Core API Operational

Smooch.io Web SDK Operational

Integrations Operational

90 days ago

99.85 % uptime

Today

Email Operational

Outlook integration Operational

90 days ago

99.71 % uptime

Today

Live Chat integration Operational

Facebook integration Operational

Instagram integration Operational

Shopify integration Operational

90 days ago

100.0 % uptime

Today

Cloudflare Cloudflare API Operational

Cloudflare DNS Updates Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Background Tasks Duration (average)

Fetching

HTTP Response Latency (average)

Fetching

Past Incidents

Dec 14, 2019

No incidents reported today.

Dec 13, 2019

Helpdesk is unavailable

Resolved - This incident has been resolved.
Dec 13, 09:16 PST

Monitoring - This is now resolved, we're still monitoring.
Dec 12, 18:03 PST

Update - We are continuing to investigate this issue.
Dec 12, 14:01 PST

Investigating - We're currently having issues with our database services. This is causing most of the APIs requests to fail. We will keep you updated about the progress of this issue.
Dec 12, 14:00 PST

Main database incident and upcoming maintenance

Resolved - This incident has been resolved.
Dec 13, 09:15 PST

Update - We've successfully upgraded the main database. We are now monitoring.
Dec 13, 09:10 PST

Monitoring - Maintenance operation went well. The database is now running on a more powerful server. We are monitoring the situation.
Dec 13, 09:10 PST

Identified - We had a DB incident from 8.15 AM to 8.26 AM PST. We are going to add additional capacity, which requires a maintenance operation. The maintenance will start in 20min and is expected to last at most 20min. Thanks for your understanding,
Dec 13, 08:42 PST

Dec 12, 2019

Shopify data not up to date

Resolved - All missing data has been imported.
Dec 12, 22:33 PST

Identified - Related to the previous incident, since Monday night, Shopify order data has not been updating correctly into Gorgias. We have released a fix for this and are currently refreshing all Shopify data. Old data may still be displayed into Gorgias while this refresh is in progress; once it's over, all your Shopify data should be up to date. We will keep you updated about the progress of this refresh.
Dec 12, 15:51 PST

Shopify order data not up to date

Resolved - All Shopify data has been refreshed, you should not notice discrepancies anymore between Gorgias and your Shopify stores.
Dec 12, 08:51 PST

Identified - Since Monday night, Shopify order data has not been updating correctly into Gorgias. We have released a fix for this and are currently refreshing all Shopify data. Old data may still be displayed into Gorgias while this refresh is in progress; once it's over, all your Shopify data should be up to date. We will keep you updated about the progress of this refresh.
Dec 11, 12:03 PST

Dec 10, 2019

No incidents reported.

Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

Some Outlook emails are not coming in

Resolved - The issue was resolved and all missed emails have been imported.
Dec 3, 08:51 PST

Investigating - Some Outlook / Office365 are currently not receiving emails, or missing some emails. We're currently investigating this issue and will let you know as soon as we have updates.
Dec 2, 12:25 PST

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.