Gorgias Status

All Systems Operational

About This Site

Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.

Helpdesk Operational

90 days ago

99.96 % uptime

Today

REST API Operational

90 days ago

99.96 % uptime

Today

Web App Operational

90 days ago

99.96 % uptime

Today

Mobile Apps Operational

90 days ago

99.96 % uptime

Today

Helpdesk Integrations Operational

90 days ago

99.65 % uptime

Today

Email Operational

Mailgun SMTP Operational

Mailgun inbound email Operational

Mailgun outbound email Operational

Mailgun API Operational

Gmail Operational

90 days ago

99.96 % uptime

Today

Outlook Operational

90 days ago

99.96 % uptime

Today

Live Chat Operational

Smooch Core API Operational

Facebook Posts & Comments Operational

Instagram comments Operational

Shopify integration Operational

90 days ago

99.94 % uptime

Today

Shopify API & Mobile Operational

Aircall Public API Operational

Aircall Aircall Apps Operational

Stripe API Operational

Facebook Messenger Operational

90 days ago

99.96 % uptime

Today

ReCharge integration Operational

90 days ago

99.96 % uptime

Today

Native Phone Operational

90 days ago

99.87 % uptime

Today

Instagram Direct Messages Operational

90 days ago

97.89 % uptime

Today

Yotpo Operational

90 days ago

99.67 % uptime

Today

Helpdesk Clusters Operational

90 days ago

99.96 % uptime

Today

us-east1-635c Operational

90 days ago

99.96 % uptime

Today

us-east4-65cd Operational

90 days ago

99.96 % uptime

Today

us-east1-2607 Operational

90 days ago

99.96 % uptime

Today

aus-southeast1-fcb9 Operational

90 days ago

99.96 % uptime

Today

europe-west3-86c1 Operational

90 days ago

99.96 % uptime

Today

us-central1-d8ff Operational

90 days ago

99.96 % uptime

Today

Infrastructure & Cloud Operational

90 days ago

99.85 % uptime

Today

Google Cloud Platform Google Container Engine Operational

90 days ago

99.85 % uptime

Today

Google Cloud Platform Google Cloud Storage Operational

Google Cloud Platform Google Kubernetes Engine Operational

Google Cloud Platform Google Compute Engine Operational

Google Cloud Platform Google Cloud Networking Operational

Google Cloud Platform Google Cloud Pub/Sub Operational

Google Cloud Platform Google Cloud DNS Operational

Google Cloud Platform Google Cloud SQL Operational

Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Background Tasks Duration (average)

Fetching

REST API Response Latency (average)

Fetching

Past Incidents

Jan 27, 2022

No incidents reported today.

Jan 26, 2022

No incidents reported.

Jan 25, 2022

No incidents reported.

Jan 24, 2022

No incidents reported.

Jan 23, 2022

No incidents reported.

Jan 22, 2022

Gorgias chat service disruption

Resolved - This incident has been resolved.
Jan 22, 13:47 PST

Monitoring - A fix has been implemented, we are monitoring the results.
Jan 22, 12:45 PST

Investigating - We are currently investigating the issue
Jan 22, 11:25 PST

Jan 21, 2022

No incidents reported.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

Increase latency and error rate for searches

Resolved - The necessary maintenance task to resolve this incident is over, everything is back to normal.

If you still encounter any issues or have a question please reach out to support@gorgias.com
Jan 13, 10:21 PST

Update - The maintenance operation necessary to resolve those degraded performances is still running at this time, it may take another few hours to be entirely resolved
Jan 13, 03:12 PST

Identified - The issue has been identified and a fix is being implemented.
Jan 12, 09:28 PST

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