All Systems Operational

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Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Helpdesk Operational
90 days ago
99.91 % uptime
Today
REST API ? Operational
90 days ago
99.91 % uptime
Today
Web App ? Operational
90 days ago
99.91 % uptime
Today
Mobile Apps ? Operational
90 days ago
99.91 % uptime
Today
Helpdesk Integrations ? Operational
90 days ago
99.94 % uptime
Today
Email ? Operational
Mailgun SMTP Operational
Mailgun inbound email Operational
Mailgun outbound email Operational
Mailgun API Operational
Gmail Operational
90 days ago
99.98 % uptime
Today
Outlook ? Operational
90 days ago
99.98 % uptime
Today
Live Chat ? Operational
Smooch Core API ? Operational
Facebook Posts & Comments ? Operational
Instagram comments ? Operational
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger ? Operational
90 days ago
99.94 % uptime
Today
ReCharge integration Operational
90 days ago
100.0 % uptime
Today
Native Phone Operational
90 days ago
100.0 % uptime
Today
Instagram Direct Messages Operational
90 days ago
98.71 % uptime
Today
Helpdesk Clusters ? Operational
90 days ago
99.97 % uptime
Today
us-east1-main Operational
90 days ago
99.97 % uptime
Today
us-east4-65cd Operational
90 days ago
99.96 % uptime
Today
us-east1-2607 Operational
90 days ago
99.92 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
100.0 % uptime
Today
europe-west3-86c1 Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Past Incidents
Jun 22, 2021
Insufficient computing power available on 2 of our clusters
Resolved - The incident has been fully mitigated and is resolved now.
Jun 22, 07:06 PDT
Update - We are continuing to monitor the affected components and updates on Google's status page, but we have not observed any current impact to our services.
Jun 21, 12:22 PDT
Monitoring - We have managed to move some computing power in another Google datacenter. The Helpdesk is fully functional. We are monitoring the situation.
Jun 21, 08:02 PDT
Investigating - There seem to be a problem with Google Cloud in a region where we have two clusters located; this may lead to slower load times, higher error rates and longer delays into getting messages. We're investigating the issue and will come back to you as fast as possible.
Jun 21, 06:34 PDT
Jun 21, 2021
Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

No incidents reported.

Jun 17, 2021

No incidents reported.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021
Major Database Software Upgrade - Scheduled maintenance
Completed - The scheduled maintenance has been completed.
Jun 13, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 06:00 PDT
Scheduled - We are going to upgrade our main database to a newer version. This should bring more stable and increased performance. The migration is scheduled to last 2 hours starting on Sunday , the 13 of June 06.00am Pacific time. During the maintenance period, the Helpdesk will be unavailable.
Jun 10, 03:14 PDT
Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021
Images are not loading
Resolved - This incident has been resolved.
Jun 9, 13:42 PDT
Monitoring - We received reports that attachment images were not loading or taking longer than usual to load. We've identified the root cause, applied a fix and are monitoring the situation.
Jun 9, 13:12 PDT
Jun 8, 2021
Chat widget is not displaying on customer's websites
Resolved - This incident has been resolved.
Jun 8, 05:01 PDT
Monitoring - A fix has been implemented by Fastly and we are monitoring the results.
Jun 8, 04:35 PDT
Identified - Due to a global Fastly outage, the chat widget is currently not displayed on any customer's websites. We will keep you updated as soon as the service is back online.
Jun 8, 03:07 PDT
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