All Systems Operational

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Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Helpdesk Operational
90 days ago
99.91 % uptime
Today
REST API ? Operational
90 days ago
99.9 % uptime
Today
Web App ? Operational
90 days ago
99.9 % uptime
Today
Mobile Apps ? Operational
90 days ago
99.92 % uptime
Today
Helpdesk Integrations ? Operational
90 days ago
99.99 % uptime
Today
Email ? Operational
Mailgun SMTP Operational
Mailgun inbound email Operational
Mailgun outbound email Operational
Mailgun API Operational
Gmail Operational
90 days ago
100.0 % uptime
Today
Outlook ? Operational
90 days ago
99.99 % uptime
Today
Live Chat ? Operational
Smooch Core API ? Operational
Facebook Posts & Comments ? Operational
Instagram comments ? Operational
Shopify integration Operational
90 days ago
99.99 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger ? Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Past Incidents
May 27, 2020

No incidents reported today.

May 26, 2020
Partial outage in one of our clusters
Postmortem - Read details
May 26, 11:25 PDT
Resolved - This incident has been resolved.
May 26, 11:19 PDT
Monitoring - We've implemented a fix and we're replaying past updates from external services. No data should be lost in the process.
May 26, 11:09 PDT
Identified - One of our clusters is currently experiencing a downtime. We're aware of the problem and working on mitigation.
May 26, 11:02 PDT
May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.

May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.

May 16, 2020
Major database upgrade - Downtime scheduled
Completed - The scheduled maintenance has been completed.
May 16, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 01:01 PDT
Scheduled - We are going to upgrade our main database to a newer version. This should bring more stable and increased performance. The migration is scheduled to last 1 hour starting on Saturday ,16 1am Pacific time. During the maintenance period, the Helpdesk will be unavailable.
May 14, 03:03 PDT
May 15, 2020

No incidents reported.

May 14, 2020

No incidents reported.

May 13, 2020

No incidents reported.

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