All Systems Operational

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Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Helpdesk Operational
90 days ago
99.91 % uptime
Today
REST API ? Operational
90 days ago
99.91 % uptime
Today
Web App ? Operational
90 days ago
99.91 % uptime
Today
Mobile Apps ? Operational
90 days ago
99.91 % uptime
Today
Helpdesk Integrations ? Operational
90 days ago
99.95 % uptime
Today
Email ? Operational
Mailgun SMTP Operational
Mailgun inbound email Operational
Mailgun outbound email Operational
Mailgun API Operational
Gmail Operational
90 days ago
99.98 % uptime
Today
Outlook ? Operational
90 days ago
99.98 % uptime
Today
Live Chat ? Operational
Smooch Core API ? Operational
Facebook Posts & Comments ? Operational
Instagram comments ? Operational
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger ? Operational
90 days ago
99.98 % uptime
Today
ReCharge integration Operational
90 days ago
100.0 % uptime
Today
Native Phone Operational
90 days ago
100.0 % uptime
Today
Instagram Direct Messages Operational
90 days ago
99.53 % uptime
Today
Helpdesk Clusters ? Operational
90 days ago
99.97 % uptime
Today
us-east1-main Operational
90 days ago
99.97 % uptime
Today
us-east4-65cd Operational
90 days ago
99.96 % uptime
Today
us-east1-2607 Operational
90 days ago
99.92 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
100.0 % uptime
Today
europe-west3-86c1 Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Past Incidents
Jul 27, 2021
Necessary database maintenance
Completed - The scheduled maintenance has been completed.
Jul 27, 01:18 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 27, 01:17 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 01:01 PDT
Scheduled - We will be undergoing maintenance on our us-east1 region briefly to roll out changes to help with stability.
Jul 26, 09:34 PDT
Jul 26, 2021
Increased latency and error rate
Resolved - This incident has been resolved.
Jul 26, 16:06 PDT
Update - We are continuing to monitor for any further issues.
Jul 26, 12:42 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 26, 11:31 PDT
Investigating - We are currently investigating this issue.
Jul 26, 09:29 PDT
Jul 25, 2021

No incidents reported.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021
Necessary database maintenance
Completed - The maintenance has been completed, thank you for your understanding and sorry for any inconvenience.
Jul 21, 22:03 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 21:46 PDT
Scheduled - We will be undergoing maintenance on our us-east1 region briefly to roll out changes to help with stability.
Jul 21, 21:27 PDT
Increased latency and error rate
Postmortem - Read details
Jul 22, 13:50 PDT
Resolved - This incident has been resolved.
Jul 21, 14:53 PDT
Update - We are continuing to monitor the situation, our short term fixes have helped regain stability of the platform and we are planning for further improvements this evening. Thank you for your patience.
Jul 21, 12:09 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 21, 10:56 PDT
Investigating - We are currently investigating an increase in latency and error rate in our us-east1 region.
Jul 21, 10:13 PDT
Jul 20, 2021
Instagram Comments Delayed
Resolved - This incident has been resolved.
Jul 20, 09:28 PDT
Identified - We are experiencing a high load of comments incoming from Facebook and Instagram, which could cause some delays into creating tickets in the helpdesk.
Jul 20, 08:49 PDT
Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

No incidents reported.

Jul 15, 2021

No incidents reported.

Jul 14, 2021

No incidents reported.

Jul 13, 2021

No incidents reported.

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