All Systems Operational

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Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Helpdesk Operational
90 days ago
99.67 % uptime
Today
REST API ? Operational
90 days ago
99.67 % uptime
Today
Web App ? Operational
90 days ago
99.66 % uptime
Today
Mobile Apps ? Operational
90 days ago
99.69 % uptime
Today
Helpdesk Integrations ? Operational
90 days ago
100.0 % uptime
Today
Email ? Operational
Mailgun SMTP Operational
Mailgun inbound email Operational
Mailgun outbound email Operational
Mailgun API Operational
Gmail Operational
90 days ago
100.0 % uptime
Today
Outlook ? Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
Smooch Core API ? Operational
Facebook Posts & Comments ? Operational
Instagram comments ? Operational
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger ? Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Past Incidents
Jul 5, 2020

No incidents reported today.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020
View counts and statistics are disabled for some customers
Postmortem - Read details
Jun 30, 15:24 PDT
Resolved - View counts and statistics are now enabled for everyone. Postmortem to follow soon.
Jun 30, 15:11 PDT
Identified - We've recovered the base backup and now are replaying the events in the past 24h - it is hard to estimate the completion, will post an update here once it's done. After that we'll be able to re-enable the statistics and view counts.
Jun 30, 13:07 PDT
Update - We are continuing to investigate this issue.
Jun 30, 07:51 PDT
Investigating - Due to recent downtime events we've temporarily disabled view counts and statistics for some customers to increase the stability of the helpdesk. Unfortunately the recovery process is very slow. ETA: 23h from the time of this message.
Jun 29, 12:37 PDT
Jun 29, 2020
Rules execution and outgoing messages are delayed
Resolved - This incident has been resolved.
Jun 29, 16:56 PDT
Identified - Rules execution and outgoing messages are delayed. We already identified the problem and are processing messages as fast as we can. We will give you an update in an hour.
Jun 29, 14:34 PDT
Customers' data displayed in the helpdesk might be outdated
Resolved - This incident has been resolved.
Jun 29, 15:32 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 29, 14:36 PDT
Identified - Customers' data coming from Shopify, Magento, Smile, and Recharge displayed in the helpdesk might be outdated. The reason is that we are processing incoming webhooks from these services with a high delay (~30min).

We already identified the problem and are processing new webhooks as fast as we can. We will give you an update in a few hours.
Jun 29, 14:17 PDT
Gorgias unvailable for a portion of our customers
Resolved - This incident has been resolved.
Jun 29, 12:32 PDT
Update - We're slowly recovering after the downtime. The helpdesk is available, but it's a bit slow because we're currently consuming all of the events that happened during the downtime. We'll post an update here soon.
Jun 29, 11:28 PDT
Identified - This issue is due to an ongoing Google Cloud issue: https://status.cloud.google.com/incident/cloud-networking/20005. We're monitoring their progress to resolve this issue and will keep you updated as soon as possible.
Jun 29, 08:47 PDT
Investigating - The Gorgias platform is completely unavailable for a portion of our customers. We're currently investigating.
Jun 29, 08:04 PDT
Jun 28, 2020
Gorgias is unavailable for a portion of our customers
Resolved - There is currently a higher latency as usual, but the platform should be stable.
Jun 28, 16:23 PDT
Monitoring - We've implemented a temporary fix and are monitoring the results. The platform should be back up for everyone, but view counts may be unavailable.
Jun 28, 15:29 PDT
Investigating - The Gorgias platform is completely unavailable for a portion of our customers. We're currently investigating.
Jun 28, 14:50 PDT
Major database upgrade - Downtime scheduled
Completed - The scheduled maintenance has been completed.
Jun 28, 01:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 00:01 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 25, 13:48 PDT
Scheduled - We are going to upgrade our main database to a newer version. This should bring more stable and increased performance. The migration is scheduled to last 1 hour starting on Sunday , the 28 of June 00.00am Pacific time. During the maintenance period, the Helpdesk will be unavailable.
Jun 24, 10:30 PDT
Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.

Jun 24, 2020

No incidents reported.

Jun 23, 2020

No incidents reported.

Jun 22, 2020

No incidents reported.

Jun 21, 2020

No incidents reported.

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