All Systems Operational

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Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Automate Operational
90 days ago
99.87 % uptime
Today
AI Agent Operational
90 days ago
99.62 % uptime
Today
Flows Operational
90 days ago
100.0 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Helpdesk Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Web App Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Helpdesk Integrations Operational
90 days ago
99.99 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Mailgun SMTP Operational
90 days ago
100.0 % uptime
Today
Mailgun inbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun outbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun API Operational
90 days ago
100.0 % uptime
Today
Gmail Operational
90 days ago
100.0 % uptime
Today
Outlook Operational
90 days ago
99.86 % uptime
Today
Live Chat Operational
90 days ago
99.99 % uptime
Today
Smooch Core API Operational
Facebook Posts & Comments Operational
90 days ago
100.0 % uptime
Today
Instagram comments Operational
90 days ago
100.0 % uptime
Today
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger Operational
90 days ago
100.0 % uptime
Today
ReCharge integration Operational
90 days ago
100.0 % uptime
Today
Native Phone Operational
90 days ago
100.0 % uptime
Today
Instagram Direct Messages Operational
90 days ago
100.0 % uptime
Today
Yotpo Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Twitter Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
100.0 % uptime
Today
Helpdesk Clusters Operational
90 days ago
99.98 % uptime
Today
us-east1-635c Operational
90 days ago
100.0 % uptime
Today
us-east4-65cd Operational
90 days ago
100.0 % uptime
Today
us-east1-2607 Operational
90 days ago
100.0 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
100.0 % uptime
Today
europe-west3-86c1 Operational
90 days ago
100.0 % uptime
Today
us-central1-d8ff Operational
90 days ago
100.0 % uptime
Today
us-east4-5f09 Operational
90 days ago
100.0 % uptime
Today
europe-west1-c511 Operational
90 days ago
100.0 % uptime
Today
us-central1-c433 Operational
90 days ago
99.89 % uptime
Today
us-east1-c94b Operational
90 days ago
99.94 % uptime
Today
europe-west4-e7f4 Operational
90 days ago
99.97 % uptime
Today
Help Center Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Customer Help Center website Operational
90 days ago
100.0 % uptime
Today
Custom Domains Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website Operational
Convert Operational
90 days ago
100.0 % uptime
Today
Campaigns Operational
90 days ago
100.0 % uptime
Today
Chargebee API (US) Operational
Chargebee API (EU) Operational
Chargebee API (AU) Operational
Chargebee Admin Console (US) Operational
Chargebee Admin Console (EU) Operational
Chargebee Admin Console (AU) Operational
Chargebee Accounting Services Operational
Chargebee Reporting and Analytics Operational
Chargebee RevRec Portal Operational
Chargebee Anrok Operational
Chargebee Webhooks (US) Operational
Chargebee Webhooks (EU) Operational
Chargebee Webhooks (AU) Operational
Chargebee Email Notifications (US) Operational
Chargebee Email Notifications (EU) Operational
Chargebee Email Notifications (AU) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Infrastructure Maintenance - North America Apr 27, 2026 07:00-08:00 UTC

On Monday, April 27th starting at 07:00 UTC time, for up to 60 minutes, some
customers in our North America region may experience interruptions or limited
availability while we perform maintenance on our infrastructure. This proactive
measure is designed to continue improving the reliability, redundancy, and
performance across our service infrastructure.
Posted on Apr 20, 2026 - 12:42 UTC

Scheduled Database Maintenance - North America Apr 29, 2026 07:00-08:00 UTC

On Wednesday, April 29th starting at 07:00 UTC time, for up to 60 minutes, some customers in our North America region may experience interruptions or limited availability while we perform maintenance on our infrastructure.
Posted on Apr 21, 2026 - 09:37 UTC
System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Apr 25, 2026

No incidents reported today.

Apr 24, 2026
Account signup form reports errors
Resolved - This incident has been resolved.
Apr 24, 15:50 UTC
Monitoring - A fix has been deployed, we are monitoring to ensure continuation of service
Apr 24, 15:24 UTC
Investigating - We are currently investigating this issue.
Apr 24, 14:58 UTC
Apr 23, 2026

No incidents reported.

Apr 22, 2026
Scheduled Database Maintenance - North America
Completed - The scheduled maintenance has been completed.
Apr 22, 07:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 07:00 UTC
Scheduled - On Wednesday, April 22nd starting at 07:00 UTC time, for up to 60 minutes, some customers in our North America region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across our service infrastructure.

If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
Apr 16, 07:36 UTC
Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026
Message processing has been restored across all affected services
Resolved - This incident has been resolved.
Apr 17, 11:15 UTC
Monitoring - Channels integrations are fully operational — all queued messages have been processed and are up to date.

E-commerce data processing is back to nominal throughput. All queued messages are being processed; full catch-up is expected within ~30 minutes.

We will post a final update once e-commerce data is fully up to date. Thank you for your patience.
Apr 17, 10:47 UTC
Update - Our team has investigated and attempted several mitigations, however the issue is still ongoing.

We are continuing to actively investigate and will provide an update as soon as we have more information.

We apologize for the inconvenience.
Apr 17, 10:18 UTC
Update - Since 07:02 CEST, customers on cluster us-east1-635c are experiencing delays in incoming messages and ecommerce events not appearing in real-time. This is caused by an internal messaging broker failure on the affected cluster.
Apr 17, 07:45 UTC
Investigating - New messages are not processed in real time; delayed message routing for channel and ecommerce integrations

We are currently investigating this issue.
Apr 17, 07:07 UTC
Apr 16, 2026

No incidents reported.

Apr 15, 2026
Scheduled Infrastructure Maintenance - North America
Completed - The scheduled maintenance has been completed.
Apr 15, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 07:00 UTC
Scheduled - On Wednesday, April 15th starting at 07:00 UTC time, for up to 60 minutes, some customers in our North America region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across our service infrastructure.

If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
Apr 9, 21:12 UTC
Apr 14, 2026
Scheduled Infrastructure Maintenance - Europe
Completed - The scheduled maintenance has been completed.
Apr 14, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 23:00 UTC
Scheduled - On Monday, April 13th starting at 23:00 UTC time, for up to 60 minutes, some customers in our Europe region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across our service infrastructure.

If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
Apr 6, 21:03 UTC
Apr 13, 2026
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

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