Update - The situation has not been resolved yet, and no updates have been released by Meta.

We are continuing to monitor and will update you as soon as we have more information.

https://metastatus.com/ig-messenger

May 29, 2024 - 04:01 PDT
Update - The situation has not been resolved yet, and no updates have been released by Meta.

We are continuing to monitor and will update you as soon as we have more information.

https://metastatus.com/ig-messenger

May 28, 2024 - 05:30 PDT
Update - The situation has not been resolved yet, and no updates have been released by Meta.

We are continuing to monitor and will update you as soon as we have more information.

https://metastatus.com/ig-messenger

May 27, 2024 - 05:34 PDT
Update - The situation has not been resolved yet, and no updates have been released by Meta.

We are continuing to monitor and will update you as soon as we have more information.

https://metastatus.com/ig-messenger

May 25, 2024 - 02:25 PDT
Update - The issue is not resolved yet, and Meta has not released any updates.

We will keep monitoring to confirm the resolution and will provide further details as they come from Meta.

May 24, 2024 - 05:58 PDT
Update - Even though the issue has improved since last night, it is not fully resolved, and Meta has not released any updates yet.

We will keep monitoring the situation.

May 23, 2024 - 23:52 PDT
Monitoring - We are seeing a decrease in errors, and the webhooks are starting to come through correctly. However, there is still no confirmation of resolution from Meta.

https://metastatus.com/ig-messenger

Will keep monitoring to confirm resolution of the issue.

May 23, 2024 - 14:12 PDT
Identified - It appears that Meta services (API, Webhooks) are suffering from a widespread outage.

This has direct impact to our Instagram integration, it may be not working correctly at this time.

We are currently investigating the issue, and will provide further details as they come from Meta in 2 hours.

May 23, 2024 - 11:46 PDT

About This Site

Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Helpdesk Operational
90 days ago
99.98 % uptime
Today
REST API ? Operational
90 days ago
100.0 % uptime
Today
Web App ? Operational
90 days ago
99.95 % uptime
Today
Mobile Apps ? Operational
90 days ago
100.0 % uptime
Today
Helpdesk Integrations ? Degraded Performance
90 days ago
99.98 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Mailgun SMTP Operational
90 days ago
99.99 % uptime
Today
Mailgun inbound email Operational
90 days ago
99.99 % uptime
Today
Mailgun outbound email Operational
90 days ago
99.98 % uptime
Today
Mailgun API Operational
90 days ago
99.99 % uptime
Today
Gmail Operational
90 days ago
100.0 % uptime
Today
Outlook ? Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Smooch Core API ? Operational
Facebook Posts & Comments ? Operational
90 days ago
99.96 % uptime
Today
Instagram comments ? Degraded Performance
90 days ago
99.96 % uptime
Today
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger ? Operational
90 days ago
99.96 % uptime
Today
ReCharge integration Operational
90 days ago
100.0 % uptime
Today
Native Phone Operational
90 days ago
99.93 % uptime
Today
Instagram Direct Messages Degraded Performance
90 days ago
99.96 % uptime
Today
Yotpo ? Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Twitter ? Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
99.96 % uptime
Today
Helpdesk Clusters ? Operational
90 days ago
100.0 % uptime
Today
us-east1-635c Operational
90 days ago
100.0 % uptime
Today
us-east4-65cd Operational
90 days ago
100.0 % uptime
Today
us-east1-2607 Operational
90 days ago
100.0 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
100.0 % uptime
Today
europe-west3-86c1 Operational
90 days ago
100.0 % uptime
Today
us-central1-d8ff Operational
90 days ago
100.0 % uptime
Today
us-east4-5f09 Operational
90 days ago
100.0 % uptime
Today
europe-west1-c511 Operational
90 days ago
100.0 % uptime
Today
us-central1-c433 Operational
90 days ago
100.0 % uptime
Today
Help Center Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Customer Help Center website Operational
90 days ago
100.0 % uptime
Today
Custom Domains Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Past Incidents
May 29, 2024

Unresolved incident: Messenger API for Instagram is down.

May 28, 2024
Resolved - The issue has been resolved by Mailgun and our integrations are fully functional
May 28, 00:38 PDT
Update - Mailgun has implemented a fix and our mail integration should be operational.

We are still monitoring the situation and we'll have a new update tomorrow at 09:00 CET

You can see the status of the incident on Mailgun status page here
https://status.mailgun.com/

May 27, 09:56 PDT
Monitoring - Mailgun has implemented a fix and all our integrations should be operational.

We are monitoring the situation and we'll post an update in 2 hours.

Mailgun status page can be found here
https://status.mailgun.com/

May 27, 07:20 PDT
Identified - Mailgun is experiencing an outage that is affecting our ability to send and receive emails.

We are currently investigating the issue, and will provide further details as they come from Mailgun in 2 hours.

You can see the status of the incident on Mailgun status page here
https://status.mailgun.com/

May 27, 06:43 PDT
May 27, 2024
May 26, 2024

No incidents reported.

May 25, 2024
May 24, 2024
May 23, 2024
May 22, 2024

No incidents reported.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024
Resolved - Due to a faulty upgrade that we did on May 14, over the last 2 days we noticed unreliable execution of rules on tickets created from emails. The most impacted customers were the ones located on eu-west1-c511 and us-east4-65cd clusters.
The upgrade was rolled back and everything should be back to normal.
We are really sorry for the issues and we will make sure that it will not happen anymore!

May 17, 03:54 PDT
May 16, 2024
Resolved - This incident has been resolved.
May 16, 04:43 PDT
Update - We are continuing to investigate this issue.
May 16, 04:00 PDT
Investigating - We need to recompute today's statistics, so the data may be incomplete until the process is finished.
May 16, 04:00 PDT
May 15, 2024

No incidents reported.