All Systems Operational

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Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Helpdesk Operational
90 days ago
99.76 % uptime
Today
REST API ? Operational
90 days ago
99.76 % uptime
Today
Web App ? Operational
90 days ago
99.75 % uptime
Today
Mobile Apps ? Operational
90 days ago
99.76 % uptime
Today
Helpdesk Integrations ? Operational
90 days ago
99.88 % uptime
Today
Email ? Operational
Mailgun SMTP Operational
Mailgun inbound email Operational
Mailgun outbound email Operational
Mailgun API Operational
Gmail Operational
90 days ago
99.82 % uptime
Today
Outlook ? Operational
90 days ago
99.93 % uptime
Today
Live Chat ? Operational
Smooch Core API ? Operational
Facebook Posts & Comments ? Operational
Instagram comments ? Operational
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger ? Operational
90 days ago
99.77 % uptime
Today
Helpdesk Clusters ? Operational
90 days ago
100.0 % uptime
Today
us-east1-main Operational
90 days ago
100.0 % uptime
Today
us-east4-65cd Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Past Incidents
Aug 14, 2020

No incidents reported today.

Aug 13, 2020

No incidents reported.

Aug 12, 2020
Delay in rules execution impacting sending/receiving messages
Resolved - This incident has been resolved.
Aug 12, 13:41 PDT
Update - We processed all incoming and outgoing messages we had in our backlog. New incoming and outgoing messages are now processed in real-time. No message has been lost during this incident. We are continuing to monitor any further issues.
Aug 12, 13:33 PDT
Monitoring - We have identified the cause of the problem and already implemented a fix. We are now processing all incoming and outgoing messages as fast as we can. No message has been lost during this incident. The latency should be back to normal in about 2 hours.
Aug 12, 12:16 PDT
Update - We are continuing to investigate this issue.
Aug 12, 09:43 PDT
Update - We are continuing to investigate this issue.
Aug 12, 09:18 PDT
Investigating - We are currently investigating this issue.
Aug 12, 08:02 PDT
Aug 11, 2020

No incidents reported.

Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020
Messages of email integrations are delayed
Resolved - This incident has been resolved.
Aug 7, 06:35 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 6, 20:04 PDT
Identified - The issue has been identified and a fix is being implemented.
Aug 6, 17:08 PDT
Investigating - Messages of email integrations are delayed because of an outage on Mailgun, they are investigating. You can find more information here: https://status.mailgun.com/incidents/qv74gxp2ndsp
Aug 6, 16:28 PDT
Aug 6, 2020
Issues with outgoing Messenger messages
Resolved - This incident has been resolved.
Aug 6, 19:04 PDT
Identified - Facebook API returns an error for outgoing Messenger messages. For now, it is not possible to reply to Messenger tickets via Gorgias. The issue has been reported by a lot of other companies, and the ticket has been assigned to someone in their engineering team. You can read more about the issue here: https://developers.facebook.com/support/bugs/733783060776081/
Aug 6, 14:06 PDT
Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

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