All Systems Operational

About This Site

Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Helpdesk Operational
90 days ago
99.99 % uptime
Today
REST API ? Operational
90 days ago
100.0 % uptime
Today
Web App ? Operational
90 days ago
99.98 % uptime
Today
Mobile Apps ? Operational
90 days ago
100.0 % uptime
Today
Helpdesk Integrations ? Operational
90 days ago
100.0 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Mailgun SMTP Operational
90 days ago
100.0 % uptime
Today
Mailgun inbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun outbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun API Operational
90 days ago
100.0 % uptime
Today
Gmail Operational
90 days ago
100.0 % uptime
Today
Outlook ? Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Smooch Core API ? Operational
Facebook Posts & Comments ? Operational
90 days ago
100.0 % uptime
Today
Instagram comments ? Operational
90 days ago
100.0 % uptime
Today
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger ? Operational
90 days ago
100.0 % uptime
Today
ReCharge integration Operational
90 days ago
100.0 % uptime
Today
Native Phone Operational
90 days ago
100.0 % uptime
Today
Instagram Direct Messages Operational
90 days ago
100.0 % uptime
Today
Yotpo ? Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Twitter ? Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
100.0 % uptime
Today
Helpdesk Clusters ? Operational
90 days ago
99.99 % uptime
Today
us-east1-635c Operational
90 days ago
100.0 % uptime
Today
us-east4-65cd Operational
90 days ago
99.98 % uptime
Today
us-east1-2607 Operational
90 days ago
100.0 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
100.0 % uptime
Today
europe-west3-86c1 Operational
90 days ago
100.0 % uptime
Today
us-central1-d8ff Operational
90 days ago
100.0 % uptime
Today
us-east4-5f09 Operational
90 days ago
100.0 % uptime
Today
europe-west1-c511 Operational
90 days ago
100.0 % uptime
Today
us-central1-c433 Operational
90 days ago
100.0 % uptime
Today
Help Center Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Customer Help Center website Operational
90 days ago
100.0 % uptime
Today
Custom Domains Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Past Incidents
Feb 21, 2024

No incidents reported today.

Feb 20, 2024
Resolved - This incident has been resolved.
Feb 20, 21:18 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 20, 20:21 PST
Identified - One of our systems failed to come back up while doing a routine upgrade. We're working on getting it restarted.
Feb 20, 19:49 PST
Investigating - We are currently investigating this issue.
Feb 20, 19:27 PST
Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024
Resolved - This incident has been resolved.
Feb 16, 07:06 PST
Investigating - We are currently investigating this issue.
Feb 16, 06:45 PST
Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024
Resolved - We haven't observed any new related errors in our systems since this morning, the incident appears to have been effectively mitigated by Mailgun.
Feb 13, 06:50 PST
Monitoring - A mitigation has been put in place by Mailgun and we've stopped observing errors in our API requests. We'll keep monitoring the status of their incident and mark this as resolved once we'll be sure there should be no more occurrences of email failures.
Feb 13, 00:34 PST
Identified - Due to an incident on Mailgun, our customers may experience issues with the delivery of outbound emails.

Failed messages will report the generic error "This message was not sent." and may get successfully delivered when retried.

See https://status.mailgun.com/incidents/ln3tt1pgdp78 for more details.

Feb 12, 07:03 PST
Feb 12, 2024
Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.

Feb 9, 2024

No incidents reported.

Feb 8, 2024

No incidents reported.

Feb 7, 2024

No incidents reported.