Resolved -
This incident has been resolved, we apologize for any inconvenience and impact on your business operations. We will be releasing a post-mortem within the week.
Feb 3, 13:48 PST
Monitoring -
We applied a fix to our networking configurations as of 20:30 UTC to restore full traffic to the API. We are monitoring the situation
Feb 3, 13:10 PST
Identified -
We have identified the issue causing a degraded web experience. Message ingest and processing of rules are unaffected at this time.
We apologize for the inconvenience this has caused, we are working hard at restoring performance.
Feb 3, 12:26 PST
Investigating -
We are currently investigating this issue.
Feb 3, 10:42 PST
Resolved -
This incident has been resolved.
Jan 31, 09:35 PST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jan 31, 09:14 PST
Identified -
The issue has been identified and a fix is being implemented.
Jan 31, 08:53 PST
Investigating -
Replication lag between Helpdesk database and search engine leads to outdated search results in the customers search feature.
Jan 31, 07:43 PST