Monitoring - A fix has been implemented and we are monitoring the results.
Oct 23, 2024 - 07:13 PDT
Update - We are continuing to work on a fix for this issue.
Oct 22, 2024 - 00:54 PDT
Update - We are continuing to work on a fix for this issue.
Oct 21, 2024 - 13:47 PDT
Update - We are continuing to work on a fix for this issue.
Oct 17, 2024 - 04:53 PDT
Identified - We have discovered discrepancies in the Automation rate computing, affecting the Automate analytics page. The root cause have been identified and we are working on a fix.
Oct 16, 2024 - 10:03 PDT
Resolved -
We applied the fix that was effective in solving the issue. The problem should not persist anymore and Gorgias Helpdesk should work again without any issues.
Oct 25, 10:14 PDT
Update -
The fix that we deployed works as expected, and with it we mitigated the issue. Currently, we are working on the data recovery and still monitoring the issue.
Oct 25, 07:14 PDT
Monitoring -
We've just deployed a fix for the issue. Currently, we are monitoring.
We'll provide an update in the next 2 hours.
Oct 25, 05:07 PDT
Identified -
We identified an issue with the Shopify default shipping address matching feature. The feature allows the integration to match the orders to a customer based on the default shipping address phone number.
The feature is disabled by default, so only the users that manually enabled the feature might encounter this problem. The issue may lead to some orders or order updates not being synced in the Shopify widget.
Currently we are working on a fix for this issue.
We'll provide an update in the next 2 hours.
Oct 25, 02:07 PDT
Oct 24, 2024
No incidents reported.
Oct 23, 2024
Unresolved incident: Discrepancies in automation rate and Automate analytics.
Resolved -
The incident has been resolved
Oct 21, 05:59 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Oct 21, 03:59 PDT
Investigating -
We're experiencing issues with incoming chat messages, views and bulk actions not working as expected (e.g. closing tickets), we're currently investigating the problem and will post an update as soon as possible.
Oct 21, 02:42 PDT
Resolved -
In October we experienced an increase in service disruptions related to different components to the system. Please view the post-mortem attached.
Oct 18, 09:00 PDT