All Systems Operational

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Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Automate Operational
90 days ago
100.0 % uptime
Today
AI Agent Operational
90 days ago
100.0 % uptime
Today
Flows Operational
90 days ago
100.0 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Helpdesk Operational
90 days ago
100.0 % uptime
Today
REST API ? Operational
90 days ago
100.0 % uptime
Today
Web App ? Operational
90 days ago
100.0 % uptime
Today
Mobile Apps ? Operational
90 days ago
100.0 % uptime
Today
Helpdesk Integrations ? Operational
90 days ago
100.0 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Mailgun SMTP Operational
90 days ago
100.0 % uptime
Today
Mailgun inbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun outbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun API Operational
90 days ago
100.0 % uptime
Today
Gmail Operational
90 days ago
100.0 % uptime
Today
Outlook ? Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Smooch Core API ? Operational
Facebook Posts & Comments ? Operational
90 days ago
100.0 % uptime
Today
Instagram comments ? Operational
90 days ago
100.0 % uptime
Today
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger ? Operational
90 days ago
100.0 % uptime
Today
ReCharge integration Operational
90 days ago
100.0 % uptime
Today
Native Phone Operational
90 days ago
100.0 % uptime
Today
Instagram Direct Messages Operational
90 days ago
100.0 % uptime
Today
Yotpo ? Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Twitter ? Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
100.0 % uptime
Today
Helpdesk Clusters ? Operational
90 days ago
100.0 % uptime
Today
us-east1-635c Operational
90 days ago
100.0 % uptime
Today
us-east4-65cd Operational
90 days ago
100.0 % uptime
Today
us-east1-2607 Operational
90 days ago
100.0 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
100.0 % uptime
Today
europe-west3-86c1 Operational
90 days ago
100.0 % uptime
Today
us-central1-d8ff Operational
90 days ago
100.0 % uptime
Today
us-east4-5f09 Operational
90 days ago
100.0 % uptime
Today
europe-west1-c511 Operational
90 days ago
100.0 % uptime
Today
us-central1-c433 Operational
90 days ago
100.0 % uptime
Today
us-east1-c94b Operational
90 days ago
100.0 % uptime
Today
europe-west4-e7f4 Operational
90 days ago
100.0 % uptime
Today
Help Center Operational
90 days ago
99.99 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Customer Help Center website Operational
90 days ago
99.98 % uptime
Today
Custom Domains Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website ? Operational
Convert Operational
90 days ago
100.0 % uptime
Today
Campaigns Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Mar 25, 2025

No incidents reported today.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025
[AI Agent] - Increased AI Agent Handover Rate
Resolved - During the incident, we experienced increased latency in one of our internal services, leading to higher-than-usual AI Agent handovers.

The issue has since been mitigated, and all services are back to normal.
Mar 14, 15:15 PDT
Scheduled Database Maintenance - North America (4/4)
Completed - The scheduled maintenance has been completed.
Mar 14, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 00:00 PDT
Scheduled - On Friday, March 14th between 07:00 and 08:00 UTC time (03:00am and 04:00am EST), for up to 45 minutes, customers in our North America region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.

Due to the nature of these changes we will be rolling them out across our regions progressively over the week of March 10th - March 14th.

If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
Mar 5, 14:51 PST
Mar 13, 2025
Auto QA scores not available.
Resolved - The fix has been applied. All Auto QA scores are processed without any issues. We are still monitoring service.
Mar 13, 19:30 PDT
Identified - We have identified the issue. We are currently working on restoring processing Auto QA scores.
Mar 13, 18:21 PDT
Investigating - We are currently investigating this issue.
Mar 13, 17:35 PDT
Scheduled Database Maintenance - North America (3/4)
Completed - The scheduled maintenance has been completed.
Mar 13, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 00:00 PDT
Scheduled - On Thursday, March 13th between 07:00 and 08:00 UTC time (03:00am and 04:00am EST), for up to 45 minutes, customers in our North America region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.

Due to the nature of these changes we will be rolling them out across our regions progressively over the week of March 10th - March 14th.

If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
Mar 5, 14:50 PST
Mar 12, 2025
Scheduled Infrastructure Maintenance - Europe(3/3)
Completed - The scheduled maintenance has been completed.
Mar 12, 15:29 PDT
Verifying - Verification is currently underway for the maintenance items.
Mar 12, 15:24 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 15:00 PDT
Scheduled - On Wednesday, March 12th between 22:00 and 23:00 UTC time (11:00pm and 12:00am CET), for up to 45 minutes, customers in our Europe region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.

Due to the nature of these changes we will be rolling them out across our regions progressively over the week of March 10th - March 14th.

If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
Mar 5, 14:11 PST
Scheduled Database Maintenance - North America (2/4)
Completed - The scheduled maintenance has been completed.
Mar 12, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 00:00 PDT
Scheduled - On Wednesday, March 12th between 07:00 and 08:00 UTC time (03:00am and 04:00am EST), for up to 45 minutes, customers in our North America region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.

Due to the nature of these changes we will be rolling them out across our regions progressively over the week of March 10th - March 14th.

If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
Mar 5, 14:46 PST
Mar 11, 2025
Scheduled Infrastructure Maintenance - Europe (2/3)
Completed - The scheduled maintenance has been completed.
Mar 11, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 14:00 PDT
Scheduled - On Tuesday, March 11th between 21:00 and 22:00 UTC time (10:00pm and 11:00pm CET), for up to 45 minutes, customers in our Europe region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.

Due to the nature of these changes we will be rolling them out across our regions progressively over the week of March 10th - March 14th.

If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
Mar 5, 14:05 PST
Customer Search Service Interruption
Resolved - This incident has been resolved.
Mar 11, 03:29 PDT
Monitoring - Customer Search is now fully operational and up-to-date with the latest customer data.
Mar 11, 01:30 PDT
Investigating - We are currently investigating an issue affecting our Customer Search service. The service is experiencing a lag and is not fully updated with the latest customer data from the past two hours.
Mar 11, 00:16 PDT
Scheduled Database Maintenance - North America (1/4)
Completed - The scheduled maintenance has been completed.
Mar 11, 00:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 00:00 PDT
Scheduled - On Tuesday, March 11th between 07:00 and 08:00 UTC time (03:00am and 04:00am EST), for up to 45 minutes, customers in our North America region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.

Due to the nature of these changes we will be rolling them out across our regions progressively over the week of March 10th - March 14th.

If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
Mar 5, 14:43 PST
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