Partially Degraded Service

About This Site

Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Helpdesk Operational
90 days ago
99.98 % uptime
Today
REST API ? Operational
90 days ago
100.0 % uptime
Today
Web App ? Operational
90 days ago
99.96 % uptime
Today
Mobile Apps ? Operational
90 days ago
100.0 % uptime
Today
Helpdesk Integrations ? Degraded Performance
90 days ago
99.99 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Mailgun SMTP Operational
90 days ago
99.99 % uptime
Today
Mailgun inbound email Operational
90 days ago
99.99 % uptime
Today
Mailgun outbound email Operational
90 days ago
99.98 % uptime
Today
Mailgun API Operational
90 days ago
99.99 % uptime
Today
Gmail Operational
90 days ago
100.0 % uptime
Today
Outlook ? Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Smooch Core API ? Operational
Facebook Posts & Comments ? Operational
90 days ago
100.0 % uptime
Today
Instagram comments ? Degraded Performance
90 days ago
100.0 % uptime
Today
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger ? Operational
90 days ago
100.0 % uptime
Today
ReCharge integration Operational
90 days ago
100.0 % uptime
Today
Native Phone Operational
90 days ago
99.93 % uptime
Today
Instagram Direct Messages Degraded Performance
90 days ago
100.0 % uptime
Today
Yotpo ? Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Twitter ? Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
100.0 % uptime
Today
Helpdesk Clusters ? Operational
90 days ago
100.0 % uptime
Today
us-east1-635c Operational
90 days ago
100.0 % uptime
Today
us-east4-65cd Operational
90 days ago
100.0 % uptime
Today
us-east1-2607 Operational
90 days ago
100.0 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
100.0 % uptime
Today
europe-west3-86c1 Operational
90 days ago
100.0 % uptime
Today
us-central1-d8ff Operational
90 days ago
100.0 % uptime
Today
us-east4-5f09 Operational
90 days ago
100.0 % uptime
Today
europe-west1-c511 Operational
90 days ago
100.0 % uptime
Today
us-central1-c433 Operational
90 days ago
100.0 % uptime
Today
Help Center Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Customer Help Center website Operational
90 days ago
100.0 % uptime
Today
Custom Domains Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Past Incidents
Jun 12, 2024

No incidents reported today.

Jun 11, 2024
Resolved - This incident has been resolved.
Jun 11, 15:45 PDT
Investigating - We are currently investigating this issue.
Jun 11, 15:23 PDT
Jun 10, 2024
Resolved - The incident is resolved from Meta's side, We've monitored the logs from our side and everything seems ok.
Jun 10, 04:39 PDT
Update - The situation has not been resolved yet, and no updates have been released by Meta.

We are continuing to monitor and will update you as soon as we have more information.

https://metastatus.com/ig-messenger

Jun 6, 05:02 PDT
Update - The situation has not been resolved yet, and no updates have been released by Meta.

We are continuing to monitor and will update you as soon as we have more information.

https://metastatus.com/ig-messenger

Jun 5, 03:42 PDT
Update - The situation has not been resolved yet, and no updates have been released by Meta.
We are continuing to monitor and will update you as soon as we have more information.
https://metastatus.com/ig-messenger

Jun 4, 02:28 PDT
Update - The situation has not been resolved yet, and no updates have been released by Meta.

We are continuing to monitor and will update you as soon as we have more information.

https://metastatus.com/ig-messenger

Jun 3, 02:10 PDT
Update - The situation has not been resolved yet, and no updates have been released by Meta.

We are continuing to monitor and will update you as soon as we have more information.

https://metastatus.com/ig-messenger

May 31, 18:21 PDT
Update - The situation has not been resolved yet, and no updates have been released by Meta.

We are continuing to monitor and will update you as soon as we have more information.

https://metastatus.com/ig-messenger

May 30, 10:28 PDT
Update - The situation has not been resolved yet, and no updates have been released by Meta.

We are continuing to monitor and will update you as soon as we have more information.

https://metastatus.com/ig-messenger

May 29, 04:01 PDT
Update - The situation has not been resolved yet, and no updates have been released by Meta.

We are continuing to monitor and will update you as soon as we have more information.

https://metastatus.com/ig-messenger

May 28, 05:30 PDT
Update - The situation has not been resolved yet, and no updates have been released by Meta.

We are continuing to monitor and will update you as soon as we have more information.

https://metastatus.com/ig-messenger

May 27, 05:34 PDT
Update - The situation has not been resolved yet, and no updates have been released by Meta.

We are continuing to monitor and will update you as soon as we have more information.

https://metastatus.com/ig-messenger

May 25, 02:25 PDT
Update - The issue is not resolved yet, and Meta has not released any updates.

We will keep monitoring to confirm the resolution and will provide further details as they come from Meta.

May 24, 05:58 PDT
Update - Even though the issue has improved since last night, it is not fully resolved, and Meta has not released any updates yet.

We will keep monitoring the situation.

May 23, 23:52 PDT
Monitoring - We are seeing a decrease in errors, and the webhooks are starting to come through correctly. However, there is still no confirmation of resolution from Meta.

https://metastatus.com/ig-messenger

Will keep monitoring to confirm resolution of the issue.

May 23, 14:12 PDT
Identified - It appears that Meta services (API, Webhooks) are suffering from a widespread outage.

This has direct impact to our Instagram integration, it may be not working correctly at this time.

We are currently investigating the issue, and will provide further details as they come from Meta in 2 hours.

May 23, 11:46 PDT
Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024
Jun 5, 2024
Jun 4, 2024
Jun 3, 2024
Jun 2, 2024

No incidents reported.

Jun 1, 2024

No incidents reported.

May 31, 2024
May 30, 2024
May 29, 2024