Ongoing Facebook bug impacting the reception of Messenger attachments
Identified - The fix implemented by Facebook was not successful. Another issue has been opened and one of Facebook's Engineer has been assigned to the issue: https://developers.facebook.com/support/bugs/393441492018560/
Nov 19, 11:17 PST
Monitoring - Facebook has implemented a fix and has closed the issue: https://developers.facebook.com/support/bugs/1248094478904310/
We are monitoring the results.
Nov 6, 13:49 PST
Update - We are continuing to work on a fix for this issue.
Oct 30, 14:57 PDT
Identified - Facebook is not sending the messages' attachments when notifying us about new Messenger messages. The bug is known by Facebook and one of their Engineer has been assigned to the issue: https://developers.facebook.com/support/bugs/1248094478904310/
Oct 30, 14:55 PDT

About This Site

Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Helpdesk Operational
90 days ago
99.96 % uptime
Today
REST API ? Operational
90 days ago
99.96 % uptime
Today
Web App ? Operational
90 days ago
99.96 % uptime
Today
Mobile Apps ? Operational
90 days ago
99.96 % uptime
Today
Helpdesk Integrations ? Degraded Performance
90 days ago
99.41 % uptime
Today
Email ? Operational
Mailgun SMTP Operational
Mailgun inbound email Operational
Mailgun outbound email Operational
Mailgun API Operational
Gmail Operational
90 days ago
100.0 % uptime
Today
Outlook ? Operational
90 days ago
97.67 % uptime
Today
Live Chat ? Operational
Smooch Core API ? Operational
Facebook Posts & Comments ? Operational
Instagram comments ? Operational
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger ? Degraded Performance
90 days ago
99.99 % uptime
Today
Helpdesk Clusters ? Operational
90 days ago
100.0 % uptime
Today
us-east1-main Operational
90 days ago
100.0 % uptime
Today
us-east4-65cd Operational
90 days ago
100.0 % uptime
Today
us-east1-2607 Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Past Incidents
Nov 27, 2020

No incidents reported today.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Some messages are delayed
Resolved - We had an incident causing some messages to arrive with a small delay, like a few minutes. No messages should be lost. Apologies for the inconvenience here.
Nov 20, 07:03 PST
Nov 19, 2020

Unresolved incident: Ongoing Facebook bug impacting the reception of Messenger attachments.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020
Major database upgrade - Downtime scheduled
Completed - The scheduled maintenance has been completed.
Nov 14, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 01:00 PST
Scheduled - To prepare for Black Friday and Cyber Monday, we are increasing the capacity of our platform. More specifically, we are up sizing our main database servers. The maintenance is scheduled to last 1 hour starting on Saturday , the 14th of November 01.00am Pacific time. During the maintenance period, the Helpdesk will be unavailable.
Nov 10, 08:30 PST
Nov 13, 2020

No incidents reported.

← Incident History Powered by Statuspage