All Systems Operational

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Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Automate Operational
90 days ago
99.87 % uptime
Today
AI Agent Operational
90 days ago
99.63 % uptime
Today
Flows Operational
90 days ago
100.0 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Helpdesk Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Web App Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Helpdesk Integrations Operational
90 days ago
99.99 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Mailgun SMTP Operational
90 days ago
100.0 % uptime
Today
Mailgun inbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun outbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun API Operational
90 days ago
100.0 % uptime
Today
Gmail Operational
90 days ago
100.0 % uptime
Today
Outlook Operational
90 days ago
99.86 % uptime
Today
Live Chat Operational
90 days ago
99.99 % uptime
Today
Smooch Core API Operational
Facebook Posts & Comments Operational
90 days ago
100.0 % uptime
Today
Instagram comments Operational
90 days ago
100.0 % uptime
Today
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger Operational
90 days ago
100.0 % uptime
Today
ReCharge integration Operational
90 days ago
100.0 % uptime
Today
Native Phone Operational
90 days ago
100.0 % uptime
Today
Instagram Direct Messages Operational
90 days ago
100.0 % uptime
Today
Yotpo Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Twitter Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
100.0 % uptime
Today
Helpdesk Clusters Operational
90 days ago
99.98 % uptime
Today
us-east1-635c Operational
90 days ago
100.0 % uptime
Today
us-east4-65cd Operational
90 days ago
100.0 % uptime
Today
us-east1-2607 Operational
90 days ago
100.0 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
100.0 % uptime
Today
europe-west3-86c1 Operational
90 days ago
100.0 % uptime
Today
us-central1-d8ff Operational
90 days ago
100.0 % uptime
Today
us-east4-5f09 Operational
90 days ago
100.0 % uptime
Today
europe-west1-c511 Operational
90 days ago
100.0 % uptime
Today
us-central1-c433 Operational
90 days ago
99.89 % uptime
Today
us-east1-c94b Operational
90 days ago
99.98 % uptime
Today
europe-west4-e7f4 Operational
90 days ago
99.97 % uptime
Today
Help Center Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Customer Help Center website Operational
90 days ago
100.0 % uptime
Today
Custom Domains Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website Operational
Convert Operational
90 days ago
100.0 % uptime
Today
Campaigns Operational
90 days ago
100.0 % uptime
Today
Chargebee API (US) Operational
Chargebee API (EU) Operational
Chargebee API (AU) Operational
Chargebee Admin Console (US) Operational
Chargebee Admin Console (EU) Operational
Chargebee Admin Console (AU) Operational
Chargebee Accounting Services Operational
Chargebee Reporting and Analytics Operational
Chargebee RevRec Portal Operational
Chargebee Anrok Operational
Chargebee Webhooks (US) Operational
Chargebee Webhooks (EU) Operational
Chargebee Webhooks (AU) Operational
Chargebee Email Notifications (US) Operational
Chargebee Email Notifications (EU) Operational
Chargebee Email Notifications (AU) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Infrastructure Maintenance - Australia Mar 23, 2026 13:00-14:00 UTC

On Monday, March 23rd between 13:00 and 14:00 UTC time (March 24 00:00 and 01:00 AEDT), for up to 60 minutes, customers in our APAC region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across our service infrastructure.

If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
Posted on Mar 12, 2026 - 11:28 UTC
System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Mar 17, 2026
Issues with Rule Execution and delivery of messages on europe-west4-e7f4
Resolved - We can now confirm that everything is working as expected now and executed necessary data recovery protocols. Users should not be facing any further issues to this end.
Mar 17, 14:37 UTC
Monitoring - We can confirm that our systems are now running as expected. Our team is continuing to monitor the issue and also analyzing any eventual loss to initiate the appropriate recovery protocols.
Mar 17, 13:48 UTC
Identified - Our team was able to identify the issue as being associated to the freezing our asynchronous message broker that was leading to us being unable to process any incoming traffic from our integrations as well as execute actions on the ticket pipeline.

We've now unblocked the processing of the queues and are actively monitoring the progress of the recovery.
Mar 17, 13:35 UTC
Update - We're continuing to investigate the issue and can confirm that the impact also extends towards the synchronisation of data across our integrations (including messaging channels such as gmail).

We apologize for the inconvenience caused and are actively looking towards resolving the behavior.
Mar 17, 13:01 UTC
Investigating - We are currently investigating a disruption affecting our ticketing workflow. This issue is causing delays in the ticket pipeline for the "europe-west4-e7f4" cluster and is preventing outbound customer messages from being delivered, and rules from being executed for some users.

Our engineering team is actively investigating and monitoring the system.
Mar 17, 12:31 UTC
Mar 16, 2026
Outlook Email Integration - Disconnected
Resolved - Our team has successfully reactivated the vast majority of affected integrations; approximately 97% have been restored automatically. Import of any missed inbound messages during the disruption is currently in progress and may take some time to complete.

A small minority of integrations (about 3%) could not be automatically reactivated because their underlying credentials had expired. If your Outlook integration still appears deactivated, you will need to manually reconnect it from your helpdesk settings. You should have received an email notification about the deactivation.

As an alternative, you can also set up a forwarding email integration, which is not affected by this issue as mentioned perviously.

We apologize for the disruption and appreciate your patience as we finalize the data import for the restored integrations.
Mar 16, 10:46 UTC
Identified - While most of the Outlook integration are re-activated and their missed messages have been imported correctly, we identified some Outlook integrations which have not been.

While we are working to reconnect them, and then import missing emails, we encourage you to setup forwarding email integration (documentation available here: https://docs.gorgias.com/en-US/send-and-receive-email-from-gorgias-using-automatic-forwarding-1656317).
In addition to be more reliable, forwarding integrations are also less intrusive and more scalable than Outlook and Google email integrations.

If you do switch to forwarding integration, you will have to run an historical import on the last day (step 4), to import missed emails.

We will continue to keep you posted on the full resolution of the incident, and the import of missed messages.
Mar 16, 10:09 UTC
Monitoring - We have identified and resolved the root cause of the Outlook email integration disconnections. Our team is now actively restoring all affected integrations and recovering any messages that may have been missed during the disruption. No action is required on your end. Integrations will be reconnected automatically, and any pending messages will be processed shortly.

We will provide a final update once full recovery has been confirmed. We sincerely apologize for the inconvenience and thank you for your patience.
Mar 16, 09:34 UTC
Update - We sincerely apologize for the inconvenience. We are aware that some Outlook email integrations have become disconnected, preventing users from reconnecting. We understand the impact on your workflow and are treating this with the highest priority.

Our team has identified the root cause and is actively working on a fix. Once the fix is deployed, the affected integrations will be automatically restored, no action is required from you.

We will provide another update once the fix has been deployed. Thank you for your patience.
Mar 16, 06:54 UTC
Identified - We are continuing to work on a fix for this issue.
Mar 16, 06:52 UTC
Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026
Bad gateway error when accessing the helpdesk
Resolved - This incident has been resolved.
Mar 9, 20:34 UTC
Monitoring - What happened:
A network issue affecting part of our infrastructure caused the Helpdesk API and related services to go down. This was triggered by unplanned updates from our cloud provider that led to unexpected network instability. We know this was frustrating and unfortunately outside of your control.

When:
Started: 2026-03-09 at 12:30 UTC
Mitigated: 2026-03-09 at 15:00 UTC

Impact:
During this time, the web app, mobile app, and main Helpdesk API were unavailable. If you tried to access your helpdesk, you would have seen a 502 error. We know how disruptive that can be, and we sincerely apologize for the inconvenience this caused you and your business.

Current status:
The issue has been mitigated. We've restored traffic and validated core functionality, and we're continuing to closely monitor things to make sure everything stays stable. We'll share more updates if anything changes.
Mar 9, 15:53 UTC
Investigating - We are currently investigating this issue.
Mar 9, 13:34 UTC
The chat application is unavailable
Resolved - This incident has been resolved.
Mar 9, 18:40 UTC
Monitoring - The issue has been resolved, and the chat is functioning normally again. We will continue to monitor the situation.
Mar 9, 18:14 UTC
Investigating - The chat application is currently unavailable for most shoppers. The team is looking into the issue.
Mar 9, 18:07 UTC
Analytics delayed for some users
Resolved - The issue regarding analytics has been resolved
Mar 9, 13:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 9, 13:05 UTC
Identified - We've identified the issue on analytics data processing and currently working on a fix.
Mar 9, 12:27 UTC
Delayed processing of messages and automated actions
Resolved - This incident has been resolved.
Mar 9, 12:05 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 9, 11:58 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 9, 11:33 UTC
Investigating - We identified an issue with an internal infrastructure component that is causing delays in message processing and automated actions. Our team is actively investigating and working on a resolution.
Mar 9, 11:18 UTC
Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

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