All Systems Operational

About This Site

Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates when stuff goes bad.

Helpdesk ? Operational
Main Website ? Operational
Gorgias Chrome Sharing API ? Operational
mailgun SMTP Operational
mailgun Inbound email processing Operational
mailgun Outbound Delivery Operational
mailgun Events & Logs Operational
mailgun API Operational
Aircall Integrations Operational
Google Cloud Platform Google Container Engine Operational
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Shopify API & Mobile Operational
Mobile App Operational
Smooch.io Smooch Core API Operational
Smooch.io Web SDK Operational
Integrations Operational
90 days ago
99.85 % uptime
Today
Email ? Operational
Outlook integration ? Operational
90 days ago
99.71 % uptime
Today
Live Chat integration ? Operational
Facebook integration ? Operational
Instagram integration ? Operational
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Cloudflare Cloudflare API Operational
Cloudflare DNS Updates Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Background Tasks Duration (average) ?
Fetching
HTTP Response Latency (average)
Fetching
Past Incidents
Dec 14, 2019

No incidents reported today.

Dec 13, 2019
Resolved - This incident has been resolved.
Dec 13, 09:16 PST
Monitoring - This is now resolved, we're still monitoring.
Dec 12, 18:03 PST
Update - We are continuing to investigate this issue.
Dec 12, 14:01 PST
Investigating - We're currently having issues with our database services. This is causing most of the APIs requests to fail. We will keep you updated about the progress of this issue.
Dec 12, 14:00 PST
Resolved - This incident has been resolved.
Dec 13, 09:15 PST
Update - We've successfully upgraded the main database. We are now monitoring.
Dec 13, 09:10 PST
Monitoring - Maintenance operation went well. The database is now running on a more powerful server. We are monitoring the situation.
Dec 13, 09:10 PST
Identified - We had a DB incident from 8.15 AM to 8.26 AM PST. We are going to add additional capacity, which requires a maintenance operation. The maintenance will start in 20min and is expected to last at most 20min. Thanks for your understanding,
Dec 13, 08:42 PST
Dec 12, 2019
Resolved - All missing data has been imported.
Dec 12, 22:33 PST
Identified - Related to the previous incident, since Monday night, Shopify order data has not been updating correctly into Gorgias. We have released a fix for this and are currently refreshing all Shopify data. Old data may still be displayed into Gorgias while this refresh is in progress; once it's over, all your Shopify data should be up to date. We will keep you updated about the progress of this refresh.
Dec 12, 15:51 PST
Resolved - All Shopify data has been refreshed, you should not notice discrepancies anymore between Gorgias and your Shopify stores.
Dec 12, 08:51 PST
Identified - Since Monday night, Shopify order data has not been updating correctly into Gorgias. We have released a fix for this and are currently refreshing all Shopify data. Old data may still be displayed into Gorgias while this refresh is in progress; once it's over, all your Shopify data should be up to date. We will keep you updated about the progress of this refresh.
Dec 11, 12:03 PST
Dec 10, 2019

No incidents reported.

Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019
Resolved - The issue was resolved and all missed emails have been imported.
Dec 3, 08:51 PST
Investigating - Some Outlook / Office365 are currently not receiving emails, or missing some emails. We're currently investigating this issue and will let you know as soon as we have updates.
Dec 2, 12:25 PST
Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.