Resolved -
We are pleased to inform you that the incident affecting AI Agent has been resolved. The issue was caused by a third-party outage, which resulted in a high handover rate.
The third-party has since resolved the outage, and all services are now functioning normally. We appreciate your patience during this time and are committed to ensuring a reliable experience moving forward.
Thank you for your understanding.
Jul 3, 16:58 UTC
Investigating -
We are currently experiencing a high error rate in the knowledge recommender service. Many requests to the system are failing due to an outage with a third-party hosting service. Our team is actively investigating this matter.
Jul 3, 15:50 UTC
Identified -
We are currently experiencing a high AI Agent handover rate due to a third-party outage. Our team is actively investigating this matter.
Thank you for your understanding.
Jul 3, 15:48 UTC
Resolved -
We've identified and fixed the issue causing blank help center pages
All help center pages should now be working normally
Thank you for your patience while we resolved this issue.
Jun 25, 19:09 UTC
Identified -
We're investigating an issue where help center pages are showing blank content. We're working on a fix and expect to deploy it within the next few hours. We'll provide an update once the fix is deployed.
Jun 25, 19:04 UTC
Resolved -
A fix has been deployed, and normal functionality has been restored. To ensure everything works smoothly, please refresh your page.
Jun 25, 16:39 UTC
Monitoring -
Dear Users,
We want to inform you about a recent incident affecting the call banner on our platform, which caused disruptions in receiving calls. The banner at the bottom of the screen was replaced by a black line, impacting functionality.
We have deployed a fix and the issue has been mitigated.
To ensure that you can receive calls without any further interruptions, we kindly ask you to refresh your page.
Thank you for your understanding and patience. If you continue to experience any issues, please do not hesitate to reach out to our support team.
Jun 25, 14:36 UTC