Monitoring - Update: We have completed initial recovery efforts of affected inbound tickets and interactions as of April 9th, 16:51 UTC.
We are continuing to monitor for residual effects and will provide additional updates as they become available.
Apr 09, 2026 - 20:43 UTC
We are continuing to monitor for residual effects and will provide additional updates as they become available.
Apr 09, 2026 - 20:43 UTC
Identified - We had an incident on Helpdesk today that impacted visibility of tickets and updates during a specific time period, for a subset of our customers in the US region. The system is currently operational.
**What happened**
Between 9:18 AM–12:15 PM UTC incoming tickets and messages were not saving properly. The issue is fixed and data recovery is actively underway.
**What you might see**
- Messages from that window may be temporarily missing or out of order.
- Ticket threading issues — a reply showing up as a new standalone ticket.
- Auto-close rules did not trigger for affected tickets, so some remain open. Helpdesk setting changes made during the window (rules, views) may not have saved.
**Outbound messages**
Outbound messages and replies sent during that window will not be visible in Gorgias. After recovery of messages, AI agent is not expected to retrigger on those messages.
**When will it be fixed**
- Initial tickets and updates will be restored over the next hour. Full resolution may require additional time. We will provide updates as they become available.
- No action is required on your end right now.
- Thank you for your patience as we resolve this. We’re focused on restoring complete data visibility and preventing this from happening again.
Apr 09, 2026 - 15:53 UTC
**What happened**
Between 9:18 AM–12:15 PM UTC incoming tickets and messages were not saving properly. The issue is fixed and data recovery is actively underway.
**What you might see**
- Messages from that window may be temporarily missing or out of order.
- Ticket threading issues — a reply showing up as a new standalone ticket.
- Auto-close rules did not trigger for affected tickets, so some remain open. Helpdesk setting changes made during the window (rules, views) may not have saved.
**Outbound messages**
Outbound messages and replies sent during that window will not be visible in Gorgias. After recovery of messages, AI agent is not expected to retrigger on those messages.
**When will it be fixed**
- Initial tickets and updates will be restored over the next hour. Full resolution may require additional time. We will provide updates as they become available.
- No action is required on your end right now.
- Thank you for your patience as we resolve this. We’re focused on restoring complete data visibility and preventing this from happening again.
Apr 09, 2026 - 15:53 UTC
Investigating - Following today's migration, some customers (impact scope is 10%) may experience delayed ticket and order updates or missing data.
We are currently investigating this issue.
Apr 09, 2026 - 12:19 UTC
We are currently investigating this issue.
Apr 09, 2026 - 12:19 UTC
About This Site
Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.
Automate
Operational
AI Agent
Operational
Flows
Operational
Order Management
Operational
Helpdesk
Operational
REST API
Operational
Web App
Operational
Mobile Apps
Operational
Helpdesk Integrations
Operational
Email
Operational
Mailgun SMTP
Operational
Mailgun inbound email
Operational
Mailgun outbound email
Operational
Mailgun API
Operational
Gmail
Operational
Outlook
Operational
Live Chat
Operational
Smooch Core API
Operational
Facebook Posts & Comments
Operational
Instagram comments
Operational
Shopify integration
Operational
Shopify API & Mobile
Operational
Aircall Public API
Operational
Aircall Aircall Apps
Operational
Stripe API
Operational
Facebook Messenger
Operational
ReCharge integration
Operational
Native Phone
Operational
Instagram Direct Messages
Operational
Yotpo
Operational
SMS
Operational
Twitter
Operational
WhatsApp
Operational
Helpdesk Clusters
Operational
us-east1-635c
Operational
us-east4-65cd
Operational
us-east1-2607
Operational
aus-southeast1-fcb9
Operational
europe-west3-86c1
Operational
us-central1-d8ff
Operational
us-east4-5f09
Operational
europe-west1-c511
Operational
us-central1-c433
Operational
us-east1-c94b
Operational
europe-west4-e7f4
Operational
Help Center
Operational
REST API
Operational
Customer Help Center website
Operational
Custom Domains
Operational
Infrastructure & Cloud
Operational
Google Cloud Platform Google Container Engine
Operational
Google Cloud Platform Google Cloud Storage
Operational
Google Cloud Platform Google Kubernetes Engine
Operational
Google Cloud Platform Google Compute Engine
Operational
Google Cloud Platform Google Cloud Networking
Operational
Google Cloud Platform Google Cloud Pub/Sub
Operational
Google Cloud Platform Google Cloud DNS
Operational
Google Cloud Platform Google Cloud SQL
Operational
Website
Operational
Convert
Operational
Campaigns
Operational
Chargebee API (US)
Operational
Chargebee API (EU)
Operational
Chargebee API (AU)
Operational
Chargebee Admin Console (US)
Operational
Chargebee Admin Console (EU)
Operational
Chargebee Admin Console (AU)
Operational
Chargebee Accounting Services
Operational
Chargebee Reporting and Analytics
Operational
Chargebee RevRec Portal
Operational
Chargebee Anrok
Operational
Chargebee Webhooks (US)
Operational
Chargebee Webhooks (EU)
Operational
Chargebee Webhooks (AU)
Operational
Chargebee Email Notifications (US)
Operational
Chargebee Email Notifications (EU)
Operational
Chargebee Email Notifications (AU)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Infrastructure Maintenance - Europe Apr 13, 2026 23:00 - Apr 14, 2026 00:00 UTC
On Monday, April 13th starting at 23:00 UTC time, for up to 60 minutes, some customers in our Europe region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across our service infrastructure.
If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
Posted on Apr 06, 2026 - 21:03 UTC
If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
Posted on Apr 06, 2026 - 21:03 UTC
Scheduled Infrastructure Maintenance - North America Apr 15, 2026 07:00-08:00 UTC
On Wednesday, April 15th starting at 07:00 UTC time, for up to 60 minutes, some customers in our North America region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across our service infrastructure.
If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
Posted on Apr 09, 2026 - 21:12 UTC
If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
Posted on Apr 09, 2026 - 21:12 UTC