Gorgias Status

All Systems Operational

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Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.

Automate Operational

90 days ago

100.0 % uptime

Today

AI Agent Operational

90 days ago

100.0 % uptime

Today

Flows Operational

90 days ago

100.0 % uptime

Today

Order Management Operational

90 days ago

100.0 % uptime

Today

Helpdesk Operational

90 days ago

99.99 % uptime

Today

REST API Operational

90 days ago

100.0 % uptime

Today

Web App Operational

90 days ago

99.99 % uptime

Today

Mobile Apps Operational

90 days ago

100.0 % uptime

Today

Helpdesk Integrations Operational

90 days ago

99.72 % uptime

Today

Email Operational

90 days ago

100.0 % uptime

Today

Mailgun SMTP Operational

90 days ago

100.0 % uptime

Today

Mailgun inbound email Operational

90 days ago

100.0 % uptime

Today

Mailgun outbound email Operational

90 days ago

100.0 % uptime

Today

Mailgun API Operational

90 days ago

100.0 % uptime

Today

Gmail Operational

90 days ago

99.98 % uptime

Today

Outlook Operational

90 days ago

99.98 % uptime

Today

Live Chat Operational

90 days ago

100.0 % uptime

Today

Smooch Core API Operational

Facebook Posts & Comments Operational

90 days ago

100.0 % uptime

Today

Instagram comments Operational

90 days ago

100.0 % uptime

Today

Shopify integration Operational

90 days ago

99.92 % uptime

Today

Shopify API & Mobile Operational

Aircall Public API Operational

Aircall Aircall Apps Operational

Stripe API Operational

Facebook Messenger Operational

90 days ago

100.0 % uptime

Today

ReCharge integration Operational

90 days ago

100.0 % uptime

Today

Native Phone Operational

90 days ago

100.0 % uptime

Today

Instagram Direct Messages Operational

90 days ago

100.0 % uptime

Today

Yotpo Operational

90 days ago

100.0 % uptime

Today

SMS Operational

90 days ago

100.0 % uptime

Today

Twitter Operational

90 days ago

100.0 % uptime

Today

WhatsApp Operational

90 days ago

94.85 % uptime

Today

Helpdesk Clusters Operational

90 days ago

99.99 % uptime

Today

us-east1-635c Operational

90 days ago

100.0 % uptime

Today

us-east4-65cd Operational

90 days ago

100.0 % uptime

Today

us-east1-2607 Operational

90 days ago

99.93 % uptime

Today

aus-southeast1-fcb9 Operational

90 days ago

100.0 % uptime

Today

europe-west3-86c1 Operational

90 days ago

100.0 % uptime

Today

us-central1-d8ff Operational

90 days ago

100.0 % uptime

Today

us-east4-5f09 Operational

90 days ago

100.0 % uptime

Today

europe-west1-c511 Operational

90 days ago

100.0 % uptime

Today

us-central1-c433 Operational

90 days ago

100.0 % uptime

Today

us-east1-c94b Operational

90 days ago

100.0 % uptime

Today

Help Center Operational

90 days ago

100.0 % uptime

Today

REST API Operational

90 days ago

100.0 % uptime

Today

Customer Help Center website Operational

90 days ago

100.0 % uptime

Today

Custom Domains Operational

90 days ago

100.0 % uptime

Today

Infrastructure & Cloud Operational

90 days ago

100.0 % uptime

Today

Google Cloud Platform Google Container Engine Operational

90 days ago

100.0 % uptime

Today

Google Cloud Platform Google Cloud Storage Operational

Google Cloud Platform Google Kubernetes Engine Operational

Google Cloud Platform Google Compute Engine Operational

Google Cloud Platform Google Cloud Networking Operational

Google Cloud Platform Google Cloud Pub/Sub Operational

Google Cloud Platform Google Cloud DNS Operational

Google Cloud Platform Google Cloud SQL Operational

Website Operational

Convert Operational

90 days ago

100.0 % uptime

Today

Campaigns Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Background Tasks Duration (average)

Fetching

REST API Response Latency (average)

Fetching

Past Incidents

Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

High CPU Usage on PostgreSQL Database in Cluster europe-west3-86c1

Resolved - This incident has been resolved.
Nov 14, 09:47 PST

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 14, 08:05 PST

Identified - We have identified the issue and are continuing to work on a fix for it.
Nov 14, 02:10 PST

Investigating - Our monitoring has detected high CPU usage on one of our PostgreSQL databases within the europe-west3-86c1 cluster. This may impact database performance and cause delays in processing requests. Our team is actively investigating and working to resolve the issue to restore optimal performance. We appreciate your patience and will provide updates as we make progress.
Nov 14, 01:09 PST

Nov 13, 2024

No incidents reported.

Nov 12, 2024

Scheduled Database Maintenance - Australia

Completed - The scheduled maintenance has been completed.
Nov 12, 07:53 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 07:00 PST

Scheduled - On Tuesday, November 12th between 15:00 and 16:00 UTC time (2:00am and 3:00am AEDT), for up to 20 minutes, customers in our APAC region may experience interruptions or limited availability while we upgrade our databases. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.

If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.

We appreciate your understanding and if you have any other questions please reach out to our Support team via email or on our website.
Nov 7, 03:39 PST

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

Convert - Scheduled Database Maintenance

Completed - The scheduled maintenance has been completed.
Nov 6, 23:37 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 23:00 PST

Scheduled - On Thursday, November 7th, 2024, between 07:00 and 08:00 UTC time, for up to 20min, customers may experience interruptions or limited availability while we upgrade our databases. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.

We appreciate your understanding and if you have any other questions please contact our Support team via email or on our website.
Nov 5, 23:41 PST

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