Some voice calls are not routed to available agents
Monitoring - A possible root cause of the issue has been detected and fix implemented. We are monitoring the results.
Jul 18, 2025 - 21:52 UTC
Investigating - We are currently addressing an issue where Voice calls are not being routed to available agents, despite agent availability.
Jul 18, 2025 - 15:18 UTC

About This Site

Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Automate Operational
90 days ago
99.99 % uptime
Today
AI Agent Operational
90 days ago
99.99 % uptime
Today
Flows Operational
90 days ago
100.0 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Helpdesk Operational
90 days ago
100.0 % uptime
Today
REST API ? Operational
90 days ago
100.0 % uptime
Today
Web App ? Operational
90 days ago
100.0 % uptime
Today
Mobile Apps ? Operational
90 days ago
100.0 % uptime
Today
Helpdesk Integrations ? Partial Outage
90 days ago
99.98 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Mailgun SMTP Operational
90 days ago
100.0 % uptime
Today
Mailgun inbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun outbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun API Operational
90 days ago
100.0 % uptime
Today
Gmail Operational
90 days ago
100.0 % uptime
Today
Outlook ? Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Smooch Core API ? Operational
Facebook Posts & Comments ? Operational
90 days ago
100.0 % uptime
Today
Instagram comments ? Operational
90 days ago
100.0 % uptime
Today
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger ? Operational
90 days ago
99.96 % uptime
Today
ReCharge integration Operational
90 days ago
100.0 % uptime
Today
Native Phone Partial Outage
90 days ago
99.81 % uptime
Today
Instagram Direct Messages Operational
90 days ago
99.96 % uptime
Today
Yotpo ? Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
99.96 % uptime
Today
Twitter ? Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
99.96 % uptime
Today
Helpdesk Clusters ? Operational
90 days ago
100.0 % uptime
Today
us-east1-635c Operational
90 days ago
100.0 % uptime
Today
us-east4-65cd Operational
90 days ago
100.0 % uptime
Today
us-east1-2607 Operational
90 days ago
100.0 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
100.0 % uptime
Today
europe-west3-86c1 Operational
90 days ago
100.0 % uptime
Today
us-central1-d8ff Operational
90 days ago
100.0 % uptime
Today
us-east4-5f09 Operational
90 days ago
100.0 % uptime
Today
europe-west1-c511 Operational
90 days ago
100.0 % uptime
Today
us-central1-c433 Operational
90 days ago
100.0 % uptime
Today
us-east1-c94b Operational
90 days ago
100.0 % uptime
Today
europe-west4-e7f4 Operational
90 days ago
100.0 % uptime
Today
Help Center Operational
90 days ago
99.99 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Customer Help Center website Operational
90 days ago
99.99 % uptime
Today
Custom Domains Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website ? Operational
Convert Operational
90 days ago
100.0 % uptime
Today
Campaigns Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Jul 18, 2025
An incident with a third party provider is causing cascading issues for Gorgias service
Resolved - The third party incident has been resolved, and Gorgias services are back to normal since 17:00 UTC (10:00 PDT / 13:00 EDT / 19:00 CEST).
Jul 18, 18:29 UTC
Monitoring - An incident impacting Google services is causing cascading issues for Gorgias services.

* You may experience delays in receiving Chat messages.
* You may experience delays in receiving emails from and sending emails to gmail.
* Your GMail integrations might get disconnected.
* Help Center contact form might fail to submit.
* You may experience delays in Shopify webhooks.

Our team is actively working on mitigating those issues.
Jul 18, 16:05 UTC
Jul 17, 2025
Reporting dashboards are not loading
Resolved - This incident has been resolved. All reporting dashboards are now working fine again.
Jul 17, 10:33 UTC
Identified - We are currently experiencing an issue with our Reporting service on the production environment. Users may notice that reporting dashboards are not loading due to a high non-success status code rate at our helpdesk-web reporting endpoint. This is caused by a deployment failure that has resulted in the analytics not being served.
Our engineering team is actively investigating the situation. We understand the impact this may have on your reporting needs and are working to resolve this issue as quickly as possible.
Thank you for your patience and understanding. We will provide further updates as they become available.
Jul 17, 09:18 UTC
Jul 16, 2025

No incidents reported.

Jul 15, 2025
Delays in message and ecommerce data processing
Resolved - The issue has been fully resolved. Message and ecommerce data processing is back to normal, and all previously delayed messages have been delivered to your helpdesk. Thank you for your patience!
Jul 15, 19:09 UTC
Monitoring - We're now seeing recovery and message processing is catching up. Any previously delayed messages will start appearing in your helpdesk shortly. Thanks again for your patience while we worked through this!
Jul 15, 18:31 UTC
Identified - We're currently seeing delays in processing messages and ecommerce data. This might cause some slower updates in customer conversations and order information. Our team is looking into it and working to get everything back to normal shortly. Thanks for bearing with us!
Jul 15, 18:15 UTC
Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

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