All Systems Operational

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Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Automate Operational
90 days ago
100.0 % uptime
Today
AI Agent Operational
90 days ago
100.0 % uptime
Today
Flows Operational
90 days ago
100.0 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Helpdesk Operational
90 days ago
99.99 % uptime
Today
REST API ? Operational
90 days ago
99.99 % uptime
Today
Web App ? Operational
90 days ago
100.0 % uptime
Today
Mobile Apps ? Operational
90 days ago
100.0 % uptime
Today
Helpdesk Integrations ? Operational
90 days ago
99.95 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Mailgun SMTP Operational
90 days ago
100.0 % uptime
Today
Mailgun inbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun outbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun API Operational
90 days ago
100.0 % uptime
Today
Gmail Operational
90 days ago
100.0 % uptime
Today
Outlook ? Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Smooch Core API ? Operational
Facebook Posts & Comments ? Operational
90 days ago
100.0 % uptime
Today
Instagram comments ? Operational
90 days ago
100.0 % uptime
Today
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger ? Operational
90 days ago
100.0 % uptime
Today
ReCharge integration Operational
90 days ago
100.0 % uptime
Today
Native Phone Operational
90 days ago
99.07 % uptime
Today
Instagram Direct Messages Operational
90 days ago
100.0 % uptime
Today
Yotpo ? Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Twitter ? Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
100.0 % uptime
Today
Helpdesk Clusters ? Operational
90 days ago
100.0 % uptime
Today
us-east1-635c Operational
90 days ago
100.0 % uptime
Today
us-east4-65cd Operational
90 days ago
100.0 % uptime
Today
us-east1-2607 Operational
90 days ago
100.0 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
100.0 % uptime
Today
europe-west3-86c1 Operational
90 days ago
100.0 % uptime
Today
us-central1-d8ff Operational
90 days ago
100.0 % uptime
Today
us-east4-5f09 Operational
90 days ago
100.0 % uptime
Today
europe-west1-c511 Operational
90 days ago
100.0 % uptime
Today
us-central1-c433 Operational
90 days ago
100.0 % uptime
Today
us-east1-c94b Operational
90 days ago
100.0 % uptime
Today
europe-west4-e7f4 Operational
90 days ago
100.0 % uptime
Today
Help Center Operational
90 days ago
99.99 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Customer Help Center website Operational
90 days ago
99.98 % uptime
Today
Custom Domains Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website ? Operational
Convert Operational
90 days ago
100.0 % uptime
Today
Campaigns Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Database maintenance - North America Sep 22, 2025 06:00-07:00 UTC

On Wednesday, September 22nd between 06:00 and 07:00 UTC time, for up to 60 minutes, customers in our North America region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.
Posted on Aug 25, 2025 - 20:15 UTC
System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Sep 16, 2025

No incidents reported today.

Sep 15, 2025

No incidents reported.

Sep 14, 2025
Delays in the processing of tickets across most customers
Resolved - We can now confirmed that users are no longer affected by this issue and as such the incident is now resolved.

The incident would have affected most core aspects of the ticket pipeline on the cluster including: processing of rules, responses from AI Agent, as well as outbound messages.

We apologize for the inconvenience caused.
Sep 14, 22:04 UTC
Monitoring - Our team has identified an issue with the processing of tickets, including rules and outbound messages, affecting a subset of customers.

As of now, the issue has been mitigated, and we are monitoring the situation closely to ensure continued stability. We apologize for any inconvenience this may have caused and appreciate your understanding.
Sep 14, 21:15 UTC
Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025
Users are not able to export ticket metrics Drilldown
Resolved - Fix has been deployed to all clusters. Users are able to export ticket metrics drilldowns again.
Sep 9, 19:41 UTC
Monitoring - A fix has been implemented and deployed.
Sep 9, 19:28 UTC
Identified - We have identified the issues. We are working on the fix.
Sep 9, 18:37 UTC
Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025

No incidents reported.

Sep 2, 2025
Chat and AI Agent features are currently unavailable
Resolved - This incident has been resolved.
Sep 2, 19:00 UTC
Monitoring - All affected services have been recovered and are now fully operational.
We continue to closely monitor the situation to ensure stability.
Sep 2, 16:15 UTC
Update - We’ve mitigated the issue and are continuing work to fully recover services.
Sep 2, 14:50 UTC
Identified - Chat and AI Agent features are currently unavailable. We’ve identified the root cause and our team is actively working on a fix as quickly as possible.
Sep 2, 14:33 UTC
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