All Systems Operational

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Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Automate Operational
90 days ago
99.93 % uptime
Today
AI Agent Operational
90 days ago
99.8 % uptime
Today
Flows Operational
90 days ago
100.0 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Helpdesk Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Web App Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Helpdesk Integrations Operational
90 days ago
99.99 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Mailgun SMTP Operational
90 days ago
100.0 % uptime
Today
Mailgun inbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun outbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun API Operational
90 days ago
100.0 % uptime
Today
Gmail Operational
90 days ago
100.0 % uptime
Today
Outlook Operational
90 days ago
99.86 % uptime
Today
Live Chat Operational
90 days ago
99.99 % uptime
Today
Smooch Core API Operational
Facebook Posts & Comments Operational
90 days ago
100.0 % uptime
Today
Instagram comments Operational
90 days ago
100.0 % uptime
Today
Shopify integration Operational
90 days ago
99.97 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger Operational
90 days ago
100.0 % uptime
Today
ReCharge integration Operational
90 days ago
100.0 % uptime
Today
Native Phone Operational
90 days ago
100.0 % uptime
Today
Instagram Direct Messages Operational
90 days ago
100.0 % uptime
Today
Yotpo Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Twitter Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
100.0 % uptime
Today
Helpdesk Clusters Operational
90 days ago
99.98 % uptime
Today
us-east1-635c Operational
90 days ago
100.0 % uptime
Today
us-east4-65cd Operational
90 days ago
100.0 % uptime
Today
us-east1-2607 Operational
90 days ago
100.0 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
100.0 % uptime
Today
europe-west3-86c1 Operational
90 days ago
100.0 % uptime
Today
us-central1-d8ff Operational
90 days ago
100.0 % uptime
Today
us-east4-5f09 Operational
90 days ago
100.0 % uptime
Today
europe-west1-c511 Operational
90 days ago
100.0 % uptime
Today
us-central1-c433 Operational
90 days ago
99.89 % uptime
Today
us-east1-c94b Operational
90 days ago
99.94 % uptime
Today
europe-west4-e7f4 Operational
90 days ago
99.97 % uptime
Today
Help Center Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Customer Help Center website Operational
90 days ago
100.0 % uptime
Today
Custom Domains Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website Operational
Convert Operational
90 days ago
100.0 % uptime
Today
Campaigns Operational
90 days ago
100.0 % uptime
Today
Chargebee API (US) Operational
Chargebee API (EU) Operational
Chargebee API (AU) Operational
Chargebee Admin Console (US) Operational
Chargebee Admin Console (EU) Operational
Chargebee Admin Console (AU) Operational
Chargebee Accounting Services Operational
Chargebee Reporting and Analytics Operational
Chargebee RevRec Portal Operational
Chargebee Anrok Operational
Chargebee Webhooks (US) Operational
Chargebee Webhooks (EU) Operational
Chargebee Webhooks (AU) Operational
Chargebee Email Notifications (US) Operational
Chargebee Email Notifications (EU) Operational
Chargebee Email Notifications (AU) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Jun 6, 2026

No incidents reported today.

Jun 5, 2026
Customer data in cluster us-east4-5f09 has lag
Resolved - This incident has been resolved.
Jun 5, 14:20 UTC
Monitoring - We are receiving a surge of data which is causing the customer consumer data lag of about 1h.

We are monitoring the data and will send another update in the next 2h.
Jun 5, 13:50 UTC
brief delay in subscription & invoice updates
Resolved - This incident has been resolved.
All events have been recovered
Jun 5, 11:25 UTC
Update - The issue has been resolved, and the service is operating normally again.
We are currently reprocessing historical events to fully complete the incident resolution.
Jun 4, 20:43 UTC
Monitoring - The issue has been resolved, and the service is operating normally again.
We are currently reprocessing historical events to fully complete the incident resolution.
Jun 4, 20:37 UTC
Identified - The issue has been resolved, and the service is operating normally again.
We are currently reprocessing historical events to fully complete the incident resolution.
Jun 4, 20:37 UTC
Update - We've identified the issue. Incoming messages and conversations were not affected and continued to work normally throughout the incident.

The issue was limited to a background billing process, which briefly delayed some subscription and invoice updates. No data was lost, and the delayed updates are being processed automatically.

A fix is currently rolling out, and we're monitoring the system until the issue is fully resolved.
Jun 4, 16:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 4, 16:51 UTC
Identified - We're investigating delays in receiving and processing new incoming messages across channels. No messages are being lost, and all affected messages will be processed once the issue is resolved. Sending messages and handling of existing conversations remain unaffected.
Jun 4, 16:06 UTC
Jun 4, 2026
Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026

No incidents reported.

May 28, 2026
AI Agent degraded performance
Resolved - This incident has been resolved.
May 28, 06:07 UTC
Monitoring - We changed the LLM service provider and we are monitoring the situation, we are seeing gradual improvement.
The default one is still having an open incident
May 27, 16:52 UTC
Identified - Due to third party LLM provider outage, we are experiencing degraded performance, higher latency for AI Agent and Ticket Translation
May 27, 15:28 UTC
May 27, 2026
AI Agent - Too many handovers
Resolved - This incident has been resolved.
May 27, 18:02 UTC
Identified - We've confirmed that some of the AI Agent's conversations are handed over due to a partial degradation of the OpenAI's API.
May 27, 14:34 UTC
Update - We are currently investigating this issue. It's most likely related to an outage on the OpenAI API, despite they haven't communicated about it yet.
May 27, 14:25 UTC
Investigating - We are currently investigating this issue. It's most likely related to an outage on the OpenAI API, despite they haven't about it on their status page.
May 27, 14:20 UTC
May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

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