All Systems Operational

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Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Automate Operational
90 days ago
100.0 % uptime
Today
AI Agent Operational
90 days ago
100.0 % uptime
Today
Flows Operational
90 days ago
100.0 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Helpdesk Operational
90 days ago
99.99 % uptime
Today
REST API ? Operational
90 days ago
99.99 % uptime
Today
Web App ? Operational
90 days ago
100.0 % uptime
Today
Mobile Apps ? Operational
90 days ago
100.0 % uptime
Today
Helpdesk Integrations ? Operational
90 days ago
99.94 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Mailgun SMTP Operational
90 days ago
100.0 % uptime
Today
Mailgun inbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun outbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun API Operational
90 days ago
100.0 % uptime
Today
Gmail Operational
90 days ago
100.0 % uptime
Today
Outlook ? Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Smooch Core API ? Operational
Facebook Posts & Comments ? Operational
90 days ago
100.0 % uptime
Today
Instagram comments ? Operational
90 days ago
100.0 % uptime
Today
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger ? Operational
90 days ago
99.96 % uptime
Today
ReCharge integration Operational
90 days ago
100.0 % uptime
Today
Native Phone Operational
90 days ago
99.03 % uptime
Today
Instagram Direct Messages Operational
90 days ago
99.96 % uptime
Today
Yotpo ? Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
99.96 % uptime
Today
Twitter ? Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
99.96 % uptime
Today
Helpdesk Clusters ? Operational
90 days ago
100.0 % uptime
Today
us-east1-635c Operational
90 days ago
100.0 % uptime
Today
us-east4-65cd Operational
90 days ago
100.0 % uptime
Today
us-east1-2607 Operational
90 days ago
100.0 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
100.0 % uptime
Today
europe-west3-86c1 Operational
90 days ago
100.0 % uptime
Today
us-central1-d8ff Operational
90 days ago
100.0 % uptime
Today
us-east4-5f09 Operational
90 days ago
100.0 % uptime
Today
europe-west1-c511 Operational
90 days ago
100.0 % uptime
Today
us-central1-c433 Operational
90 days ago
100.0 % uptime
Today
us-east1-c94b Operational
90 days ago
100.0 % uptime
Today
europe-west4-e7f4 Operational
90 days ago
100.0 % uptime
Today
Help Center Operational
90 days ago
99.99 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Customer Help Center website Operational
90 days ago
99.98 % uptime
Today
Custom Domains Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website ? Operational
Convert Operational
90 days ago
100.0 % uptime
Today
Campaigns Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Database maintenance - North America Sep 22, 2025 06:00-07:00 UTC

On Wednesday, September 22nd between 06:00 and 07:00 UTC time, for up to 60 minutes, customers in our North America region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.
Posted on Aug 25, 2025 - 20:15 UTC
System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Sep 3, 2025

No incidents reported today.

Sep 2, 2025
Chat and AI Agent features are currently unavailable
Resolved - This incident has been resolved.
Sep 2, 19:00 UTC
Monitoring - All affected services have been recovered and are now fully operational.
We continue to closely monitor the situation to ensure stability.
Sep 2, 16:15 UTC
Update - We’ve mitigated the issue and are continuing work to fully recover services.
Sep 2, 14:50 UTC
Identified - Chat and AI Agent features are currently unavailable. We’ve identified the root cause and our team is actively working on a fix as quickly as possible.
Sep 2, 14:33 UTC
Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025
High error rate accessing endpoints on our us-east4 cluster
Resolved - We can confirm that the error rate has now dropped on this cluster and users should not be facing any issues here.
Aug 29, 16:01 UTC
Monitoring - The error rate is now dropping and we're actively monitoring the systems.

Users should no longer face issues accessing their tickets.
Aug 29, 15:35 UTC
Investigating - Our team has identified a high error rate accessing several resources on one of our clusters. This seems to be related to a high load on our database.

We're actively investigating and working towards mitigating this. We apologise for any inconvenience caused.
Aug 29, 15:30 UTC
lag on product sync
Resolved - This incident has been resolved.
Aug 29, 11:58 UTC
Aug 28, 2025

No incidents reported.

Aug 27, 2025
Drilldown export feature not working
Resolved - issue has been resolved
Aug 27, 09:50 UTC
Identified - We are continuing to work on a fix for this issue.
Aug 27, 07:23 UTC
Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025
Help center pages are not loading
Resolved - This incident has been resolved. All help center websites are back to normal.
Aug 21, 09:55 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 21, 09:35 UTC
Identified - We identified the issue and continuing to work on a fix for this issue.
Aug 21, 09:12 UTC
Aug 20, 2025

No incidents reported.

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