All Systems Operational

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Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Automate Operational
90 days ago
99.93 % uptime
Today
AI Agent Operational
90 days ago
99.79 % uptime
Today
Flows Operational
90 days ago
100.0 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Helpdesk Operational
90 days ago
100.0 % uptime
Today
REST API ? Operational
90 days ago
100.0 % uptime
Today
Web App ? Operational
90 days ago
100.0 % uptime
Today
Mobile Apps ? Operational
90 days ago
100.0 % uptime
Today
Helpdesk Integrations ? Operational
90 days ago
99.99 % uptime
Today
Email ? Operational
90 days ago
100.0 % uptime
Today
Mailgun SMTP Operational
90 days ago
100.0 % uptime
Today
Mailgun inbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun outbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun API Operational
90 days ago
100.0 % uptime
Today
Gmail Operational
90 days ago
100.0 % uptime
Today
Outlook ? Operational
90 days ago
100.0 % uptime
Today
Live Chat ? Operational
90 days ago
100.0 % uptime
Today
Smooch Core API ? Operational
Facebook Posts & Comments ? Operational
90 days ago
100.0 % uptime
Today
Instagram comments ? Operational
90 days ago
100.0 % uptime
Today
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger ? Operational
90 days ago
100.0 % uptime
Today
ReCharge integration Operational
90 days ago
100.0 % uptime
Today
Native Phone Operational
90 days ago
99.96 % uptime
Today
Instagram Direct Messages Operational
90 days ago
100.0 % uptime
Today
Yotpo ? Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Twitter ? Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
100.0 % uptime
Today
Helpdesk Clusters ? Operational
90 days ago
100.0 % uptime
Today
us-east1-635c Operational
90 days ago
100.0 % uptime
Today
us-east4-65cd Operational
90 days ago
100.0 % uptime
Today
us-east1-2607 Operational
90 days ago
100.0 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
100.0 % uptime
Today
europe-west3-86c1 Operational
90 days ago
100.0 % uptime
Today
us-central1-d8ff Operational
90 days ago
100.0 % uptime
Today
us-east4-5f09 Operational
90 days ago
100.0 % uptime
Today
europe-west1-c511 Operational
90 days ago
100.0 % uptime
Today
us-central1-c433 Operational
90 days ago
100.0 % uptime
Today
us-east1-c94b Operational
90 days ago
100.0 % uptime
Today
europe-west4-e7f4 Operational
90 days ago
100.0 % uptime
Today
Help Center Operational
90 days ago
99.99 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Customer Help Center website Operational
90 days ago
99.99 % uptime
Today
Custom Domains Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website ? Operational
Convert Operational
90 days ago
100.0 % uptime
Today
Campaigns Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Jun 12, 2025

No incidents reported today.

Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025
Delay in data processing
Resolved - This incident has been resolved.
Jun 9, 20:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 9, 20:22 UTC
Identified - We have identified an issue causing a delay in data processing.
Jun 9, 19:07 UTC
Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025
Scheduled Database Maintenance - North America (4/4)
Completed - The scheduled maintenance has been completed.
Jun 6, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 07:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 5, 11:17 UTC
Scheduled - On Friday, June 6th between 07:00 and 08:00 UTC time (03:00am and 04:00am ET), for up to 60 minutes, customers in our North America region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.

Due to the nature of these changes we will be rolling them out across our regions progressively over the week of June 2nd - June 6th.

If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
May 16, 07:36 UTC
Jun 5, 2025
Scheduled Database Maintenance - North America (3/4)
Completed - The scheduled maintenance has been completed.
Jun 5, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 07:00 UTC
Scheduled - On Thursday, June 5th between 07:00 and 08:00 UTC time (03:00am and 04:00am ET), for up to 60 minutes, customers in our North America region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.

Due to the nature of these changes we will be rolling them out across our regions progressively over the week of June 2nd - June 6th.

If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
May 16, 07:29 UTC
Jun 4, 2025
Scheduled Infrastructure Maintenance - Europe(3/3)
Completed - The scheduled maintenance has been completed.
Jun 4, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 22:00 UTC
Scheduled - On Wednesday, June 4th between 22:00 and 23:00 UTC time (June 5th 12:00am and 1:00am CEST), for up to 60 minutes, customers in our Europe region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.

Due to the nature of these changes we will be rolling them out across our regions progressively over the week of June 2nd - June 6th.

If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
May 16, 07:14 UTC
Partial outage of Help Center and AI Agent
Resolved - Help Center related issue has been resolved.
Jun 4, 15:34 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 4, 14:55 UTC
Investigating - Incident Update: Help Center API Error Rate
We are currently experiencing a high error rate with our Help Center API due to a sudden increase in API call volume. This situation may result in some help centers being unavailable and the AI Agent not responding correctly to user tickets.
Impact:
- Some help centers are experiencing downtime.
- AI Agent responses may be affected with a higher failure rate.
Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible. We appreciate your patience and understanding as we work through this incident.
We will provide updates as we receive more information. Thank you for your understanding.
Jun 4, 14:21 UTC
Scheduled Database Maintenance - North America (2/4)
Completed - The scheduled maintenance has been completed.
Jun 4, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 07:00 UTC
Scheduled - On Wednesday, June 4th between 07:00 and 08:00 UTC time (03:00am and 04:00am ET), for up to 60 minutes, customers in our North America region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.

Due to the nature of these changes we will be rolling them out across our regions progressively over the week of June 2nd - June 6th.

If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
May 16, 07:11 UTC
Jun 3, 2025
Scheduled Infrastructure Maintenance - Europe (2/3)
Completed - The scheduled maintenance has been completed.
Jun 3, 22:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 21:00 UTC
Scheduled - On Tuesday, June 3rd between 21:00 and 22:00 UTC time (11:00pm 3rd of June and 12:00am 4th of June CEST), for up to 60 minutes, customers in our Europe region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.

Due to the nature of these changes we will be rolling them out across our regions progressively over the week of June 2nd - June 6th.

If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
May 16, 07:04 UTC
Scheduled Database Maintenance - North America (1/4)
Completed - The scheduled maintenance has been completed.
Jun 3, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 07:00 UTC
Scheduled - On Tuesday, June 3rd between 07:00 and 08:00 UTC time (03:00am and 04:00am ET), for up to 60 minutes, customers in our North America region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.

Due to the nature of these changes we will be rolling them out across our regions progressively over the week of June 2nd - June 6th.

If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
May 16, 06:50 UTC
Jun 2, 2025
Scheduled Infrastructure Maintenance - Europe(1/3)
Completed - The scheduled maintenance has been completed.
Jun 2, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 22:00 UTC
Scheduled - On Monday, June 2nd between 22:00 and 23:00 UTC time (3rd of June 00:00am to 1:00am CEST), for up to 60 minutes, customers in our Europe region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.

Due to the nature of these changes we will be rolling them out across our regions progressively over the week of June 2nd - June 6th.

If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
May 16, 06:43 UTC
Scheduled Infrastructure Maintenance - Australia
Completed - The scheduled maintenance has been completed.
Jun 2, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 14:00 UTC
Scheduled - On Monday, June 2nd between 14:00 and 15:00 UTC time (0:00am and 1:00am AEST), for up to 60 minutes, customers in our APAC region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across the infrastructure of our services.

If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
May 16, 06:30 UTC
Jun 1, 2025

No incidents reported.

May 31, 2025
Delays in processing incoming messages
Resolved - This incident has been resolved.
May 31, 05:17 UTC
Monitoring - We have applied mitigations and all impacted features are operating well. All delayed messages have been processed. We will continue to monitor the situation.

Again we apologize for any inconvenience this may have caused. Please reach out to support@gorgias.com if you have additional questions.
May 30, 23:21 UTC
Identified - We are currently experiencing delays in processing within our incoming messages pipeline. This may result in delays for you in receiving messages and minor delays in the processing of AI Agent messages. We're not experiencing any data loss, as messages are buffered.

The root cause of this issue is related to issues in our Cloud Provider's infrastructure.

Our team is actively working to mitigate the impact and restore normal functionality as quickly as possible.

We sincerely apologize for any inconvenience this may cause and appreciate your patience during this time. We will keep you updated on our progress.
May 30, 22:36 UTC
May 30, 2025
May 29, 2025

No incidents reported.

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