All Systems Operational

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Below are Gorgias basic performance stats of our main services + incident reports. Feel free to subscribe to get updates.

Uptime over the past 90 days. View historical uptime.
Automate Operational
90 days ago
99.87 % uptime
Today
AI Agent Operational
90 days ago
99.62 % uptime
Today
Flows Operational
90 days ago
100.0 % uptime
Today
Order Management Operational
90 days ago
100.0 % uptime
Today
Helpdesk Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Web App Operational
90 days ago
100.0 % uptime
Today
Mobile Apps Operational
90 days ago
100.0 % uptime
Today
Helpdesk Integrations Operational
90 days ago
99.99 % uptime
Today
Email Operational
90 days ago
100.0 % uptime
Today
Mailgun SMTP Operational
90 days ago
100.0 % uptime
Today
Mailgun inbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun outbound email Operational
90 days ago
100.0 % uptime
Today
Mailgun API Operational
90 days ago
100.0 % uptime
Today
Gmail Operational
90 days ago
100.0 % uptime
Today
Outlook Operational
90 days ago
99.86 % uptime
Today
Live Chat Operational
90 days ago
99.99 % uptime
Today
Smooch Core API Operational
Facebook Posts & Comments Operational
90 days ago
100.0 % uptime
Today
Instagram comments Operational
90 days ago
100.0 % uptime
Today
Shopify integration Operational
90 days ago
100.0 % uptime
Today
Shopify API & Mobile Operational
Aircall Public API Operational
Aircall Aircall Apps Operational
Stripe API Operational
Facebook Messenger Operational
90 days ago
100.0 % uptime
Today
ReCharge integration Operational
90 days ago
100.0 % uptime
Today
Native Phone Operational
90 days ago
100.0 % uptime
Today
Instagram Direct Messages Operational
90 days ago
100.0 % uptime
Today
Yotpo Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Twitter Operational
90 days ago
100.0 % uptime
Today
WhatsApp Operational
90 days ago
100.0 % uptime
Today
Helpdesk Clusters Operational
90 days ago
99.98 % uptime
Today
us-east1-635c Operational
90 days ago
100.0 % uptime
Today
us-east4-65cd Operational
90 days ago
100.0 % uptime
Today
us-east1-2607 Operational
90 days ago
100.0 % uptime
Today
aus-southeast1-fcb9 Operational
90 days ago
100.0 % uptime
Today
europe-west3-86c1 Operational
90 days ago
100.0 % uptime
Today
us-central1-d8ff Operational
90 days ago
100.0 % uptime
Today
us-east4-5f09 Operational
90 days ago
100.0 % uptime
Today
europe-west1-c511 Operational
90 days ago
100.0 % uptime
Today
us-central1-c433 Operational
90 days ago
99.89 % uptime
Today
us-east1-c94b Operational
90 days ago
99.93 % uptime
Today
europe-west4-e7f4 Operational
90 days ago
99.97 % uptime
Today
Help Center Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
Customer Help Center website Operational
90 days ago
100.0 % uptime
Today
Custom Domains Operational
90 days ago
100.0 % uptime
Today
Infrastructure & Cloud Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Container Engine Operational
90 days ago
100.0 % uptime
Today
Google Cloud Platform Google Cloud Storage Operational
Google Cloud Platform Google Kubernetes Engine Operational
Google Cloud Platform Google Compute Engine Operational
Google Cloud Platform Google Cloud Networking Operational
Google Cloud Platform Google Cloud Pub/Sub Operational
Google Cloud Platform Google Cloud DNS Operational
Google Cloud Platform Google Cloud SQL Operational
Website Operational
Convert Operational
90 days ago
100.0 % uptime
Today
Campaigns Operational
90 days ago
100.0 % uptime
Today
Chargebee API (US) Operational
Chargebee API (EU) Operational
Chargebee API (AU) Operational
Chargebee Admin Console (US) Operational
Chargebee Admin Console (EU) Operational
Chargebee Admin Console (AU) Operational
Chargebee Accounting Services Operational
Chargebee Reporting and Analytics Operational
Chargebee RevRec Portal Operational
Chargebee Anrok Operational
Chargebee Webhooks (US) Operational
Chargebee Webhooks (EU) Operational
Chargebee Webhooks (AU) Operational
Chargebee Email Notifications (US) Operational
Chargebee Email Notifications (EU) Operational
Chargebee Email Notifications (AU) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Infrastructure Maintenance - Europe Apr 13, 2026 23:00 - Apr 14, 2026 00:00 UTC

On Monday, April 13th starting at 23:00 UTC time, for up to 60 minutes, some customers in our Europe region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across our service infrastructure.

If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
Posted on Apr 06, 2026 - 21:03 UTC

Scheduled Infrastructure Maintenance - North America Apr 15, 2026 07:00-08:00 UTC

On Wednesday, April 15th starting at 07:00 UTC time, for up to 60 minutes, some customers in our North America region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across our service infrastructure.

If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
Posted on Apr 09, 2026 - 21:12 UTC
System Metrics Month Week Day
Background Tasks Duration (average) ?
Fetching
REST API Response Latency (average) ?
Fetching
Apr 10, 2026
Some customers may experience delayed ticket and order updates or missin...
Resolved - This incident has been resolved. We’re sorry for the inconvenience.

Outbound messages and replies sent between 9:18 AM–12:15 PM UTC on April 9th will not be visible in Gorgias.

Systems are currently fully operational, and we're working on addressing the factors that lead to this incident.
Apr 10, 08:44 UTC
Monitoring - Update: We have completed initial recovery efforts of affected inbound tickets and interactions as of April 9th, 16:51 UTC.

We are continuing to monitor for residual effects and will provide additional updates as they become available.
Apr 9, 20:43 UTC
Identified - We had an incident on Helpdesk today that impacted visibility of tickets and updates during a specific time period, for a subset of our customers in the US region. The system is currently operational.

**What happened**
Between 9:18 AM–12:15 PM UTC incoming tickets and messages were not saving properly. The issue is fixed and data recovery is actively underway.

**What you might see**

- Messages from that window may be temporarily missing or out of order.
- Ticket threading issues — a reply showing up as a new standalone ticket.
- Auto-close rules did not trigger for affected tickets, so some remain open. Helpdesk setting changes made during the window (rules, views) may not have saved.

**Outbound messages**
Outbound messages and replies sent during that window will not be visible in Gorgias. After recovery of messages, AI agent is not expected to retrigger on those messages.

**When will it be fixed**

- Initial tickets and updates will be restored over the next hour. Full resolution may require additional time. We will provide updates as they become available.
- No action is required on your end right now.
- Thank you for your patience as we resolve this. We’re focused on restoring complete data visibility and preventing this from happening again.
Apr 9, 15:53 UTC
Investigating - Following today's migration, some customers (impact scope is 10%) may experience delayed ticket and order updates or missing data.
We are currently investigating this issue.
Apr 9, 12:19 UTC
Apr 9, 2026
europe-west1-c511 cluster experiencing partial outage
Resolved - This incident has been resolved.
Apr 9, 18:01 UTC
Monitoring - We are continuing to work on a fix for this issue.
Apr 9, 17:18 UTC
No live updates on some Helpdesks hosted in Europe
Resolved - We experienced an issue affecting some Europe-hosted Helpdesks that prevented live updates from appearing in the interface. No data was lost, as the problem only impacted UI refresh.

This incident has now been resolved. We’re sorry for the inconvenience.
Apr 9, 11:24 UTC
Investigating - We are currently investigating this issue.
Apr 9, 10:42 UTC
Scheduled Infrastructure Maintenance - North America
Completed - The scheduled maintenance has been completed.
Apr 9, 08:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 07:32 UTC
Scheduled - On Thursday, April 9th starting at 07:00 UTC time, for up to 60 minutes, some customers in our North America region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across our service infrastructure.

If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
Mar 31, 16:50 UTC
Apr 8, 2026
Scheduled Infrastructure Maintenance - Europe Part 1
Completed - The scheduled maintenance has been completed.
Apr 8, 00:53 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 23:00 UTC
Scheduled - On Tuesday, April 7th starting at 23:00 UTC time, for up to 60 minutes, some customers in our Europe region may experience interruptions or limited availability while we perform maintenance on our infrastructure. This proactive measure is designed to continue improving the reliability, redundancy, and performance across our service infrastructure.

If you receive an upcoming maintenance banner in the Helpdesk your account is impacted for this wave.
Apr 7, 23:00 UTC
Apr 7, 2026
Customers' search not up to date
Resolved - The issue is now resolved. We identified a specific payload that was blocking the search index update and addressed it. Everything is operating normally, and we’ll continue to keep an eye on things to ensure stability.
Apr 7, 04:32 UTC
Monitoring - We’ve mitigated for the issue and we’re continuing to monitor closely and will share any further updates if needed.
Apr 7, 02:56 UTC
Identified - We are currently experiencing an issue where customer search results in the Helpdesk may not reflect the most up-to-date information.

Our team is actively investigating the problem and working on a fix. In the meantime, some recently created or updated customer records may not appear correctly in search results.

We will provide an update as soon as more information is available.

Thank you for your patience.
Apr 7, 01:47 UTC
Investigating - We are currently experiencing an issue where customer search results in the Helpdesk may not reflect the most up-to-date information.

Our team is actively investigating the problem and working on a fix. In the meantime, some recently created or updated customer records may not appear correctly in search results.

We will provide an update as soon as more information is available.

Thank you for your patience.
Apr 6, 22:42 UTC
Apr 6, 2026
Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026
Automation Rules Not Triggering
Resolved - A fix has been implemented and we are monitoring the results.
Apr 3, 16:25 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 3, 12:52 UTC
Identified - We are continuing to work on a fix for this issue.
Apr 3, 12:46 UTC
Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026
Billing Incident Affecting Some Automation Usage Events from March 16 to March 20, 2026
Resolved - The incident has been resolved and duplicate billing events are no longer being generated. We are now assessing the customer billing impact and will take the appropriate corrective actions where needed.
Mar 27, 10:49 UTC
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