Delay in message and rules processing. Live ticket updates impacted too.

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Apr 26, 2023 - 12:16 UTC

Identified

Live ticket updates are still impacted.
Posted Apr 26, 2023 - 10:55 UTC

Monitoring

We have implemented a fix and are monitoring the results. There should be no latency anymore.
Posted Apr 26, 2023 - 10:46 UTC

Update

The issue is also affecting live ticket updates.
Posted Apr 26, 2023 - 10:20 UTC

Identified

We have identified an issue in our cloud provider that is affecting the performance of message and rules processing.
Posted Apr 26, 2023 - 09:36 UTC
This incident affected: Helpdesk Clusters (europe-west3-86c1).