Delay in message and rules processing. Live ticket updates impacted too.

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Apr 26, 2023 - 05:16 PDT

Identified

Live ticket updates are still impacted.

Posted Apr 26, 2023 - 03:55 PDT

Monitoring

We have implemented a fix and are monitoring the results. There should be no latency anymore.

Posted Apr 26, 2023 - 03:46 PDT

Update

The issue is also affecting live ticket updates.

Posted Apr 26, 2023 - 03:20 PDT

Identified

We have identified an issue in our cloud provider that is affecting the performance of message and rules processing.

Posted Apr 26, 2023 - 02:36 PDT

This incident affected: Helpdesk Clusters (europe-west3-86c1).