Delay in message and rules processing. Live ticket updates impacted too.

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Apr 26, 2023 - 12:16 UTC

Live ticket updates are still impacted.

Posted Apr 26, 2023 - 10:55 UTC

We have implemented a fix and are monitoring the results. There should be no latency anymore.

Posted Apr 26, 2023 - 10:46 UTC

The issue is also affecting live ticket updates.

Posted Apr 26, 2023 - 10:20 UTC

We have identified an issue in our cloud provider that is affecting the performance of message and rules processing.

Posted Apr 26, 2023 - 09:36 UTC

This incident affected: Helpdesk Clusters (europe-west3-86c1).