Delay in message and rules processing. Live ticket updates impacted too.
Incident Report for Gorgias
This incident has been resolved.
Posted Apr 26, 2023 - 05:16 PDT
Live ticket updates are still impacted.
Posted Apr 26, 2023 - 03:55 PDT
We have implemented a fix and are monitoring the results. There should be no latency anymore.
Posted Apr 26, 2023 - 03:46 PDT
The issue is also affecting live ticket updates.
Posted Apr 26, 2023 - 03:20 PDT
We have identified an issue in our cloud provider that is affecting the performance of message and rules processing.
Posted Apr 26, 2023 - 02:36 PDT
This incident affected: Helpdesk Clusters (europe-west3-86c1).