OpenAI outage impacting some AI features

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Dec 11, 2024 - 16:51 PST

Update

A fix has been implemented and we are monitoring the results.

Posted Dec 11, 2024 - 16:39 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 11, 2024 - 16:32 PST

Identified

OpenAI is experiencing a large outage: https://status.openai.com/incidents/ctrsv3lwd797

Impacted features are AI Agent, AutoQA, and Ticket Intent Detection.

We are working on a solution and will provide updates as soon as possible.

Posted Dec 11, 2024 - 16:19 PST

This incident affected: Automate (AI Agent).