Instagram Direct Messages are not coming in

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Jun 03, 2021 - 11:00 PDT

Monitoring

A fix has been implemented by Instagram's team, we are monitoring the results.

Posted Jun 03, 2021 - 10:36 PDT

Investigating

Instagram Direct Messages are not coming in due to an issue on the Instagram API: https://developers.facebook.com/support/bugs/305405831303837/
We're actively monitoring the situation and will let you know ASAP when it evolves.

Posted Jun 03, 2021 - 05:15 PDT

This incident affected: Helpdesk Integrations (Instagram Direct Messages).