Outdated search results in ticket search and views filters

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Jun 20, 2023 - 23:49 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 20, 2023 - 16:35 PDT

Update

We are continuing to work on a fix for this issue.

Posted Jun 20, 2023 - 16:09 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 20, 2023 - 14:48 PDT

Investigating

We are currently investigating this issue.

Posted Jun 20, 2023 - 13:01 PDT

This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-east1-635c).