Increased latency on Helpdesk
Incident Report for
Gorgias
Resolved
This incident has been resolved.
Posted
Oct
17
,
2022
-
10:42
PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted
Oct
17
,
2022
-
08:19
PDT
Update
We've implemented a fix although rule executions are still delayed on this cluster as we work through a small processing backlog.
Posted
Oct
17
,
2022
-
07:58
PDT
Identified
The issue has been identified and a fix is being implemented.
Posted
Oct
17
,
2022
-
07:24
PDT
This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-east1-635c).
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