Increased latency on Helpdesk

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Oct 17, 2022 - 17:42 UTC

A fix has been implemented and we are monitoring the results.

Posted Oct 17, 2022 - 15:19 UTC

We've implemented a fix although rule executions are still delayed on this cluster as we work through a small processing backlog.

Posted Oct 17, 2022 - 14:58 UTC

The issue has been identified and a fix is being implemented.

Posted Oct 17, 2022 - 14:24 UTC

This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-east1-635c).