Increased latency on Helpdesk
Incident Report for Gorgias
This incident has been resolved.
Posted Oct 17, 2022 - 10:42 PDT
A fix has been implemented and we are monitoring the results.
Posted Oct 17, 2022 - 08:19 PDT
We've implemented a fix although rule executions are still delayed on this cluster as we work through a small processing backlog.
Posted Oct 17, 2022 - 07:58 PDT
The issue has been identified and a fix is being implemented.
Posted Oct 17, 2022 - 07:24 PDT
This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-east1-635c).