[AI Agent] - Increased AI Agent Handover Rate

Incident Report for Gorgias

Resolved

During the incident, we experienced increased latency in one of our internal services, leading to higher-than-usual AI Agent handovers.

The issue has since been mitigated, and all services are back to normal.

Posted Mar 14, 2025 - 15:15 PDT

This incident affected: Automate (AI Agent).