Instagram DMs not creating messages in Gorgias
Incident Report for
Gorgias
Resolved
This incident has been resolved.
Posted
Nov
22
,
2021
-
09:02
PST
Update
The Messenger API for Instagram error is only affecting some users. Facebook acknowledged the issue, and will reply on this bug report:
https://developers.facebook.com/support/bugs/194711389476631/
Posted
Nov
12
,
2021
-
03:17
PST
Identified
The Messenger API for Instagram is currently experiencing issues.
Posted
Nov
11
,
2021
-
17:25
PST
This incident affected: Helpdesk Integrations (Instagram Direct Messages).
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Instagram DMs not creating messages in Gorgias
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