Instagram DMs not creating messages in Gorgias

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Nov 22, 2021 - 17:02 UTC

The Messenger API for Instagram error is only affecting some users. Facebook acknowledged the issue, and will reply on this bug report: https://developers.facebook.com/support/bugs/194711389476631/

Posted Nov 12, 2021 - 11:17 UTC

The Messenger API for Instagram is currently experiencing issues.

Posted Nov 12, 2021 - 01:25 UTC

This incident affected: Helpdesk Integrations (Instagram Direct Messages).