Increased latency and error rate
Incident Report for Gorgias
Resolved
This incident has been resolved.
Posted Jul 26, 2021 - 16:06 PDT
Update
We are continuing to monitor for any further issues.
Posted Jul 26, 2021 - 12:42 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jul 26, 2021 - 11:31 PDT
Investigating
We are currently investigating this issue.
Posted Jul 26, 2021 - 09:29 PDT
This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-east1-635c, us-east1-2607).