Increased latency and error rate

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Jul 26, 2021 - 23:06 UTC

Update

We are continuing to monitor for any further issues.
Posted Jul 26, 2021 - 19:42 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 26, 2021 - 18:31 UTC

Investigating

We are currently investigating this issue.
Posted Jul 26, 2021 - 16:29 UTC
This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-east1-635c, us-east1-2607).