Replication lag between Helpdesk database and search engine leads to outdated search results in the customers search feature.

Incident Report for Gorgias

Resolved

The issue is resolved and search results are up-to-date.

Posted Dec 18, 2022 - 08:05 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 17, 2022 - 18:25 PST

This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-east1-635c, us-east1-2607).