Some helpdesks may be unresponsive

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Sep 18, 2024 - 20:41 UTC

A fix has been implemented and we are monitoring the results.

Posted Sep 18, 2024 - 20:22 UTC

We are currently investigating this issue. Most helpdesk should be functioning normally.

Posted Sep 18, 2024 - 19:43 UTC

This incident affected: Helpdesk (REST API) and Helpdesk Clusters (us-central1-d8ff).