Helpdesk is unavailable.

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Feb 29, 2020 - 01:32 UTC

Update

All messages arrived during the downtime have been imported. No messages have been lost during this period.
Customers' data from Shopify, Recharge, Magento are still currently being imported.
Posted Feb 28, 2020 - 20:48 UTC

Update

We are importing messages that arrived during the downtime. No messages have been lost during this period.
Posted Feb 28, 2020 - 20:10 UTC

Monitoring

The helpdesk is now back on, we're replaying the missed messages. We've been down for ˜30min. We apologize for the inconvenience.
Posted Feb 28, 2020 - 20:07 UTC

Investigating

We are currently investigating this issue.
Posted Feb 28, 2020 - 19:39 UTC
This incident affected: Helpdesk (REST API) and Helpdesk Integrations (Email, Outlook, Live Chat, Facebook Posts & Comments, Instagram comments, Shopify integration).