Interrupted updates of Shopify data because of an incident on Shopify's platform

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Jan 10, 2022 - 09:47 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 10, 2022 - 09:18 PST

Identified

Shopify is currently experiencing an incident and we're not receiving webhooks from them: https://www.shopifystatus.com/incidents

Posted Jan 10, 2022 - 08:49 PST

This incident affected: Helpdesk Integrations (Shopify integration).