Delay with processing Chat messages, AI agent answers and executing Flows

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Oct 21, 2025 - 00:34 UTC

Update

We are continuing to monitor for any further issues.

Posted Oct 21, 2025 - 00:13 UTC

Monitoring

We implemented workarounds to not rely on the impacted third party systems . We're catching up with any delays processing messages.

Posted Oct 21, 2025 - 00:09 UTC

Identified

We identified an issue with a third party solution experiencing an outage and are working around it to restore services as soon as possible.

Posted Oct 20, 2025 - 21:50 UTC

Investigating

We're investigating widespread issues on the Chat, AI agent and Flows services as well as issues answering messages from the Helpdesk.

Posted Oct 20, 2025 - 19:55 UTC

This incident affected: Helpdesk Clusters (us-east1-635c, us-east4-65cd, us-east1-2607, aus-southeast1-fcb9, europe-west3-86c1, us-central1-d8ff, us-east4-5f09, europe-west1-c511, us-central1-c433, us-east1-c94b, europe-west4-e7f4), Automate (AI Agent, Flows, Order Management), and Helpdesk Integrations (Live Chat).