Infrastructure Upgrade Maintenance
Scheduled Maintenance Report for Gorgias
The scheduled maintenance has been completed.
Posted Feb 11, 2023 - 09:44 PST
We are continuing to verify the maintenance items.
Posted Feb 11, 2023 - 09:32 PST
We have completed maintenance operations as of 17:15 UTC, taken the services out of maintenance mode. We are monitoring the health of the services and working through the backlog of processing.

Thank you for your patience and understanding.
Posted Feb 11, 2023 - 09:30 PST
Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Feb 11, 2023 - 08:05 PST
Previous messages stated we would be performing maintenance on all regions, this is not correct and we will be only performing maintenance in select regions.

We apologize for the miscommunication, and thank you for your patience as we work on performance upgrades on our core datastores.
Posted Feb 11, 2023 - 08:04 PST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 11, 2023 - 08:00 PST
We will be undergoing maintenance during this time. Your helpdesk may be inaccessible for a portion of this 2 hour window.
Posted Feb 07, 2023 - 13:35 PST
This scheduled maintenance affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (aus-southeast1-fcb9, europe-west3-86c1, us-east4-5f09, europe-west1-c511).