Increased latency and error rate

Incident Report for Gorgias

Resolved

All systems are operating normally. This incident has been resolved.

Posted Mar 24, 2022 - 09:34 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 24, 2022 - 00:21 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 23, 2022 - 21:20 UTC

Investigating

We are currently investigating this issue.

Posted Mar 23, 2022 - 18:06 UTC

This incident affected: Helpdesk (REST API, Web App, Mobile Apps), Helpdesk Integrations (Email, Gmail, Outlook, Live Chat, Facebook Posts & Comments, Instagram comments, Shopify integration, Facebook Messenger, ReCharge integration, Instagram Direct Messages, Yotpo), and Helpdesk Clusters (us-east1-2607).