Increased latency and error rate
Incident Report for
Gorgias
Resolved
All systems are operating normally. This incident has been resolved.
Posted
Mar
24
,
2022
-
02:34
PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted
Mar
23
,
2022
-
17:21
PDT
Identified
The issue has been identified and a fix is being implemented.
Posted
Mar
23
,
2022
-
14:20
PDT
Investigating
We are currently investigating this issue.
Posted
Mar
23
,
2022
-
11:06
PDT
This incident affected: Helpdesk (REST API, Web App, Mobile Apps), Helpdesk Integrations (Email, Gmail, Outlook, Live Chat, Facebook Posts & Comments, Instagram comments, Shopify integration, Facebook Messenger, ReCharge integration, Instagram Direct Messages, Yotpo), and Helpdesk Clusters (us-east1-2607).
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