Increased latency and error rate

Incident Report for Gorgias

Resolved

All systems are operating normally. This incident has been resolved.

Posted Mar 24, 2022 - 02:34 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 23, 2022 - 17:21 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 23, 2022 - 14:20 PDT

Investigating

We are currently investigating this issue.

Posted Mar 23, 2022 - 11:06 PDT

This incident affected: Helpdesk (REST API, Web App, Mobile Apps), Helpdesk Integrations (Email, Gmail, Outlook, Live Chat, Facebook Posts & Comments, Instagram comments, Shopify integration, Facebook Messenger, ReCharge integration, Instagram Direct Messages, Yotpo), and Helpdesk Clusters (us-east1-2607).