Major outage in one of our clusters

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted May 25, 2021 - 15:01 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 25, 2021 - 14:02 UTC

Investigating

We are currently investigating this issue.
Posted May 25, 2021 - 13:36 UTC
This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-east1-2607).