The issue has been resolved. Everything should be back to normal. The webhooks were just delayed so no data has been lost
Posted Apr 23, 2024 - 09:10 UTC
Monitoring
A fix has been implemented by BigCommerce and they are monitoring the results (https://status.bigcommerce.com/). We're also monitoring from our side and we saw that we started receiving back the data. If all is ok after 1 hour, we will consider this incident as resolved.
Posted Apr 23, 2024 - 08:27 UTC
Investigating
We are currently not receiving webhooks from BigCommerce, We're investigating the issue and contacted BigCommerce for this. In the meantime you might not receive new information from BigCommerce