The backlog has been treated and all missed emails have been reimported.
Posted Oct 01, 2021 - 07:35 UTC
Monitoring
Email has started flowing in from Mailgun as of 22:20 UTC and we are processing the backlog of emails. We will continue to monitor the situation.
Posted Oct 01, 2021 - 00:49 UTC
Update
We are continuing to wait for a fix from our partner. They have updated their status page with details on this issue: https://status.mailgun.com/
Posted Sep 30, 2021 - 18:49 UTC
Identified
Our email service provider (Mailgun) hasn't updated their system to support an internet-wide change in the mechanism ensuring the security of notifications they send us. They're currently working on upgrading their system.
Posted Sep 30, 2021 - 16:25 UTC
Investigating
Our email service provider has stopped sending us notifications for new emails. Emails (from email integration, not Gmail or Outlook) are not arriving into Gorgias right now. We're investigating the issue and we'll let you know ASAP.
Posted Sep 30, 2021 - 15:11 UTC
This incident affected: Helpdesk Integrations (Email, Mailgun inbound email).