Infrastructure upgrade

Scheduled Maintenance Report for Gorgias

Completed

The scheduled maintenance has been completed.
Posted Sep 04, 2022 - 11:01 PDT

Update

Scheduled maintenance is still in progress. We will provide updates as necessary.
Posted Sep 04, 2022 - 09:10 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 04, 2022 - 09:00 PDT

Update

We will be undergoing scheduled maintenance during this time.
Posted Aug 18, 2022 - 07:55 PDT

Scheduled

Gorgias will be undergoing a scheduled upgrade to our database systems, resulting in the Gorgias helpdesk being unavailable on 2022-09-04 for up to 2h. After that, functions will resume as normal - but, of course, please let us know if you come across any issues.

Thank you so much for bearing with us!
Posted Aug 08, 2022 - 12:33 PDT
This scheduled maintenance affected: Helpdesk (REST API, Web App) and Helpdesk Clusters (us-east1-635c, us-east1-2607, europe-west3-86c1, us-central1-d8ff).