Issues with Flows on chat

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Nov 13, 2026 - 19:29 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 13, 2026 - 19:26 UTC

Identified

We have identified issues with flows on chat. We have identified the root cause and the fix is rolling out.
We are continuing to work on a fix for this issue.

Posted Nov 13, 2026 - 19:21 UTC

This incident affected: Helpdesk Integrations (Live Chat).