Disconnections of Facebook integrations
We are no longer experiencing issues with Facebook's API. We are currently recovering the missing FB/IG messages.
Facebook seems to have fixed the issue on their API endpoint that allows us to fetch the user's permissions on Facebook pages. We are monitoring the results.
We have opened a bug report on Facebook's side.
We observe a high number of unknown errors (`Unsupported request - method type: get`) on the request we make to fetch user permissions for Facebook pages.
It appears that the problem is intermittent, trying to reconnect the integration may temporarily solve the problem.
Some customers are reporting that their Facebook integrations are getting disconnected and cannot be reconnected, as they are immediately disconnected again.
We are investigating this problem and will post an update as soon as we have more information.
This incident affected: Helpdesk Integrations (Facebook Posts & Comments, Instagram comments, Facebook Messenger, Instagram Direct Messages).