Ticket search is particular slow for some customers

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Feb 24, 2022 - 16:55 UTC

Update

We're currently implementing a fix for this issue.
Posted Feb 24, 2022 - 16:21 UTC

Identified

The ticket search is particularly slow for customers of one of our cluster. We're currently investigating the issue and will come back to you as soon as possible.
Posted Feb 24, 2022 - 14:34 UTC
This incident affected: Helpdesk Clusters (us-east1-635c).