Delay processing Shopify updates

Incident Report for Gorgias

Resolved

All the systems are now fully operational.

Posted Oct 21, 2025 - 11:57 UTC

Monitoring

We implemented workarounds to not rely on the impacted third party systems . We're catching up with any delays processing messages.

Posted Oct 21, 2025 - 00:10 UTC

Identified

We identified an issue with a third party solution experiencing an outage and are working around it to restore services as soon as possible.

Posted Oct 20, 2025 - 21:49 UTC

Investigating

Related to the widespread issues observed today, we're experiencing delays processing Shopify updates

Posted Oct 20, 2025 - 20:00 UTC

This incident affected: Helpdesk Clusters (us-east1-635c, us-east4-65cd, us-east1-2607, aus-southeast1-fcb9, europe-west3-86c1, us-central1-d8ff, us-east4-5f09, europe-west1-c511, us-central1-c433, us-east1-c94b, europe-west4-e7f4) and Helpdesk Integrations (Shopify integration).