A workaround has been deployed until Facebook fixes the issue to avoid comments to be duplicated in Gorgias.
Posted Jun 12, 2020 - 22:05 UTC
Identified
Facebook has currently an issue with posting comments that has a side effect on Gorgias: All comments sent from Gorgias are being duplicated. We are deploying a workaround until Facebook fixes this issue: https://developers.facebook.com/support/bugs/593590124467861/
Posted Jun 12, 2020 - 16:03 UTC
This incident affected: Helpdesk Integrations (Facebook Posts & Comments).