Email forwarding integration has a major outage because of issues on SMTP provider's side.
Incident Report for Gorgias
This incident has been resolved.
Posted Dec 30, 2020 - 05:03 PST
A fix has been implemented and we are monitoring the results.
Posted Dec 30, 2020 - 04:06 PST
We've created the ticket for Mailgun support for further troubleshooting.
For now the messages from email forwarding integrations are not coming into the Helpdesk.
Posted Dec 30, 2020 - 02:38 PST
We are currently investigating this issue.
Posted Dec 30, 2020 - 02:16 PST
This incident affected: Helpdesk Integrations (Email, Mailgun SMTP).