Email forwarding integration has a major outage because of issues on SMTP provider's side.

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Dec 30, 2020 - 13:03 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 30, 2020 - 12:06 UTC

Identified

We've created the ticket for Mailgun support for further troubleshooting.
For now the messages from email forwarding integrations are not coming into the Helpdesk.

Posted Dec 30, 2020 - 10:38 UTC

Investigating

We are currently investigating this issue.

Posted Dec 30, 2020 - 10:16 UTC

This incident affected: Helpdesk Integrations (Email, Mailgun SMTP).