Missing view counts

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Sep 27, 2021 - 19:31 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 27, 2021 - 19:20 UTC

Identified

In order to preserve stability of the platform we had to temporarily deactivate view counts. We're currently working on reactivating them.
Posted Sep 27, 2021 - 17:24 UTC
This incident affected: Helpdesk Clusters (us-east1-635c) and Helpdesk (Web App).