Issue with Facebook notifications impacting Facebook comments creation on the Helpdesk

Incident Report for Gorgias

Resolved

Facebook Feed notifications are back, the main impact was on Facebook reactions incoming.
Posted Oct 06, 2020 - 15:48 UTC

Identified

Facebook Feed is sending fewer notifications than usual. This means we are not notified of every new comment, comment update, or deletion.
Facebook status page: https://developers.facebook.com/status/dashboard (Some data are missing)
Posted Oct 06, 2020 - 14:44 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 06, 2020 - 14:29 UTC
This incident affected: Helpdesk Integrations (Facebook Posts & Comments).