Files cannot be opened in the ticket attachments and pasted files

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Jul 03, 2026 - 11:37 UTC

A fix has been implemented and we are monitoring the results.

Posted Jul 03, 2026 - 10:33 UTC

We are currently investigating this issue.

Posted Jul 03, 2026 - 10:14 UTC

This incident affected: Helpdesk (Web App).