Ticket Search, Ticket Views and Support Performance Overview data may be out of date

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Oct 16, 2023 - 04:30 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 16, 2023 - 03:52 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 16, 2023 - 03:24 PDT

Update

We are continuing to investigate this issue.

Posted Oct 16, 2023 - 02:28 PDT

Investigating

We are currently investigating this issue.

Posted Oct 16, 2023 - 02:25 PDT

This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-east1-2607).