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Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Oct 16, 2023 - 11:30 UTC

A fix has been implemented and we are monitoring the results.

Posted Oct 16, 2023 - 10:52 UTC

The issue has been identified and a fix is being implemented.

Posted Oct 16, 2023 - 10:24 UTC

We are continuing to investigate this issue.

Posted Oct 16, 2023 - 09:28 UTC

We are currently investigating this issue.

Posted Oct 16, 2023 - 09:25 UTC

This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-east1-2607).