Outdated search results in ticket search feature
Incident Report for Gorgias
This incident has been resolved.
Posted Feb 26, 2023 - 06:14 PST
A fix has been implemented and we are monitoring the results.
Posted Feb 26, 2023 - 05:41 PST
Results are not outdated anymore, but we are still investigating the issue.
Posted Feb 25, 2023 - 10:55 PST
We are continuing to work on a fix for this issue.
Posted Feb 25, 2023 - 03:22 PST
The issue has been identified and a fix is being implemented.
Posted Feb 25, 2023 - 00:10 PST
We are currently investigating this issue.
Posted Feb 24, 2023 - 23:42 PST
This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-east1-2607).