Outdated search results in ticket search feature

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Feb 26, 2023 - 14:14 UTC

A fix has been implemented and we are monitoring the results.

Posted Feb 26, 2023 - 13:41 UTC

Results are not outdated anymore, but we are still investigating the issue.

Posted Feb 25, 2023 - 18:55 UTC

We are continuing to work on a fix for this issue.

Posted Feb 25, 2023 - 11:22 UTC

The issue has been identified and a fix is being implemented.

Posted Feb 25, 2023 - 08:10 UTC

We are currently investigating this issue.

Posted Feb 25, 2023 - 07:42 UTC

This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-east1-2607).