Outdated search results in ticket search feature

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Feb 26, 2023 - 06:14 PST

A fix has been implemented and we are monitoring the results.

Posted Feb 26, 2023 - 05:41 PST

Results are not outdated anymore, but we are still investigating the issue.

Posted Feb 25, 2023 - 10:55 PST

We are continuing to work on a fix for this issue.

Posted Feb 25, 2023 - 03:22 PST

The issue has been identified and a fix is being implemented.

Posted Feb 25, 2023 - 00:10 PST

We are currently investigating this issue.

Posted Feb 24, 2023 - 23:42 PST

This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-east1-2607).