Instagram Comments and DMs not pulling into Gorgias
Incident Report for Gorgias
This incident has been resolved.
Posted May 21, 2023 - 17:47 PDT
We are starting to receive Instagram webhooks again, we continue to monitor.
Posted May 21, 2023 - 16:54 PDT
Gorgias is not receiving notifications (webhooks) from Meta regarding IG comments and direct messages. Meta seems to currently experience an outage with their Instagram platform and is not sending us any updates regarding IG comments or IG DMs.
Posted May 21, 2023 - 16:09 PDT
This incident affected: Helpdesk Integrations (Instagram comments, Instagram Direct Messages).