We have applied mitigations and all impacted features are operating well. All delayed messages have been processed. We will continue to monitor the situation.
Again we apologize for any inconvenience this may have caused. Please reach out to support@gorgias.com if you have additional questions.
Posted May 30, 2025 - 23:21 UTC
Identified
We are currently experiencing delays in processing within our incoming messages pipeline. This may result in delays for you in receiving messages and minor delays in the processing of AI Agent messages. We're not experiencing any data loss, as messages are buffered.
The root cause of this issue is related to issues in our Cloud Provider's infrastructure.
Our team is actively working to mitigate the impact and restore normal functionality as quickly as possible.
We sincerely apologize for any inconvenience this may cause and appreciate your patience during this time. We will keep you updated on our progress.
Posted May 30, 2025 - 22:36 UTC
This incident affected: Helpdesk Integrations (Email, Live Chat, Shopify integration, Facebook Messenger, Instagram Direct Messages, WhatsApp) and Automate (AI Agent).