Delayed processing of messages and automated actions

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Mar 09, 2026 - 12:05 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 09, 2026 - 11:58 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Mar 09, 2026 - 11:33 UTC

Investigating

We identified an issue with an internal infrastructure component that is causing delays in message processing and automated actions. Our team is actively investigating and working on a resolution.
Posted Mar 09, 2026 - 11:18 UTC
This incident affected: Helpdesk Clusters (us-central1-d8ff, us-central1-c433).