Support Performance Overview data is now up-to-date
Posted Sep 20, 2023 - 19:50 UTC
Monitoring
We have implemented a fix. Data should be up-to-date now. We will continue monitoring
Posted Sep 20, 2023 - 19:47 UTC
Update
We have identified the source of the problem. We are still working on a fix.
Posted Sep 20, 2023 - 19:10 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Sep 20, 2023 - 17:35 UTC
Update
We are continuing to investigate this issue.
Posted Sep 20, 2023 - 15:05 UTC
Investigating
Support Performance Overview data may not be up to date, we are currently investigating the issue.
Posted Sep 20, 2023 - 13:33 UTC
This incident affected: Helpdesk (REST API, Web App, Mobile Apps) and Helpdesk Clusters (us-east1-635c, us-east4-5f09, europe-west1-c511, us-central1-c433).