The issue has been identified and a fix is being implemented.
Posted Aug 16, 2024 - 20:53 UTC
Update
We are continuing to investigate this issue.
Posted Aug 16, 2024 - 20:42 UTC
Update
We are continuing to investigate this issue.
Posted Aug 16, 2024 - 20:02 UTC
Investigating
We're observing some congestion in our systems responsible for the ingestion of ecom data, this could cause delays in the import of data for the related apps (Shopify, BigCommerce, Magento...).
Posted Aug 16, 2024 - 20:02 UTC
This incident affected: Helpdesk Clusters (us-east1-635c, us-east4-5f09, us-central1-c433) and Helpdesk Integrations (Shopify integration, ReCharge integration).