Not receiving any Facebook posts or Facebook Messenger webhooks

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Aug 20, 2023 - 09:00 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 20, 2023 - 08:52 PDT

Identified

We stopped receiving webhooks from Meta's API for Facebook posts and Facebook Messenger integrations for an unknown reason.
We have opened a support ticket on Meta's side and await their updates on this.

Posted Aug 20, 2023 - 02:24 PDT

This incident affected: Helpdesk Integrations (Facebook Posts & Comments, Facebook Messenger).