Elevated latency in Helpdesk and Ticket Views

Incident Report for Gorgias

Monitoring

A fix has been implemented and we are monitoring the results, the situation is coming back to normal progressively.
Posted Oct 05, 2026 - 16:29 UTC

Identified

We are continuing to work on a fix for this issue.
Posted Oct 05, 2026 - 15:12 UTC

Investigating

We are currently investigating this issue.
Posted Oct 05, 2026 - 14:45 UTC
This incident affects: Helpdesk Clusters (us-central1-c433).