Possible delays when sending SMS/MMS

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Oct 29, 2022 - 12:08 UTC

Monitoring

Our phone provider is no longer experiencing SMS delivery delays and failures when sending messages to the Proximus Mobility network in the US. We are monitoring the results.
Posted Oct 28, 2022 - 07:50 UTC

Update

Our phone provider is still experiencing SMS delivery delays when sending messages to the Proximus Mobility network in the US: https://status.twilio.com/
Posted Oct 27, 2022 - 07:54 UTC

Update

Our phone provider is no longer experiencing SMS failures when sending messages but continues to experience SMS delivery delays: https://status.twilio.com/
Posted Oct 25, 2022 - 09:27 UTC

Identified

Our phone provider is currently experiencing SMS delivery delays and failures: https://status.twilio.com/
Posted Oct 24, 2022 - 15:07 UTC
This incident affected: Helpdesk Integrations (SMS).