AI Agent on chat is handing over more than expected

Incident Report for Gorgias

Resolved

This incident has been resolved.
Posted Feb 19, 2025 - 15:02 PST

Monitoring

Internal latencies are beeing mitigated
Posted Feb 19, 2025 - 14:41 PST

Investigating

We are currently investigating this issue.
Posted Feb 19, 2025 - 14:30 PST
This incident affected: Automate (AI Agent).