Chat incident

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Oct 18, 2021 - 09:52 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 18, 2021 - 09:27 PDT

Update

We have deployed a fix and we are monitoring the situation

Posted Oct 18, 2021 - 09:27 PDT

Identified

We have identified the issue and are currently preparing a fix.

Posted Oct 18, 2021 - 08:29 PDT

Investigating

We have received reports that attempts to reply to a chat ticket chat results in an error. We are investigating the issue.

Posted Oct 18, 2021 - 08:21 PDT

This incident affected: Helpdesk Integrations (Live Chat).