A fix has been implemented and we are monitoring the results.
Posted Oct 12, 2022 - 15:34 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 12, 2022 - 15:11 UTC
Investigating
We are investigating an incident caused by a lack of Google server resources. Current impact is: - delay in rule execution - delay in receiving shopify updates
Posted Oct 12, 2022 - 14:29 UTC
This incident affected: Helpdesk (REST API, Web App, Mobile Apps), Helpdesk Clusters (us-east1-2607), and Infrastructure & Cloud (Google Cloud Platform Google Compute Engine).