Issues fetching Instagram direct messages

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Sep 03, 2021 - 02:28 PDT

Update

Instagram Direct Messages are back to normal now, we are continuing to monitor the situation

Posted Sep 03, 2021 - 02:26 PDT

Monitoring

Facebook has implemented a fix and we are monitoring the results

Posted Sep 02, 2021 - 18:42 PDT

Update

Facebook is aware of the issue and is currently working on a fix: https://status.fb.com/graph-api?ref=dfc

Posted Sep 02, 2021 - 12:51 PDT

Identified

The Messenger API for Instagram is currently returning an error every time we are trying to fetch an Instagram DM. We have opened an issue on the Facebook Platform Bug Reports.

Posted Sep 02, 2021 - 11:51 PDT

Investigating

We are currently investigating this issue.

Posted Sep 02, 2021 - 10:11 PDT

This incident affected: Helpdesk Integrations (Instagram Direct Messages).