Delay receiving Webhooks

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Nov 04, 2021 - 17:01 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 04, 2021 - 15:56 UTC

Identified

We are currently experiencing latency treating incoming data causing some delay on data updates

Posted Nov 04, 2021 - 15:42 UTC

This incident affected: Helpdesk Integrations (Mailgun inbound email, Gmail, Outlook, Live Chat, Facebook Posts & Comments, Instagram comments, Shopify integration, Facebook Messenger, ReCharge integration, Native Phone, Instagram Direct Messages).