Delay in the import or missing Gmail messages

Incident Report for Gorgias

Resolved

This incident has been resolved.

Posted Nov 21, 2023 - 20:43 UTC

Monitoring

We implemented a fix for the issue, and we're monitoring the results. So far it seems like everything is back to normal.

Posted Nov 21, 2023 - 20:02 UTC

Identified

Starting from 10 am on November 21st our users may have experienced a delay in the import or missing Gmail messages.

We have identified the cause and are currently working on a fix.

Posted Nov 21, 2023 - 17:26 UTC

This incident affected: Helpdesk Integrations (Gmail).