Helpdesk Outage
Incident Report for Gorgias
Resolved
We experienced a short outage that affected 5 different regions(us-east4-65cd, aus-southeast1-fcb9, europe-west1-c511, us-central1-c433 and us-central1-d8ff), resulting in Helpdesk downtime in corresponding clusters.

After investigating, our team identified that this was caused by an unannounced change from one of our infrastructure providers.
The incident has been resolved and we are in communication with the provider to prevent future occurrences.
Posted Aug 05, 2024 - 21:30 PDT